If you need help from IT Services, one of the best ways is to Submit a Ticket. A ticket is a request like an email, except:

• A ticket can be assigned to a specific staff
• Multiple staff can view a ticket, including managers
• Tickets have due dates, priorities, and automatic escalation if there is no activity on them.

How do you submit a ticket?

• Browse to https://support-its.ocadu.ca
• Log in with your OCAD U username and password
• Select Submit a Ticket
• Describe the issue you're having and the priority, and click Submit!

Or like this:

And, click Submit. It's really that easy!