Missed an IT Info Session? Check out recordings of previous sessions:

Student IT Info Sessions Recordings

Faculty IT Info Session Recordings

If it’s your First Year, welcome to OCAD University! If you are a returning student, welcome back: it’s a whole new year of change.

Join Remote Learning for Students Fall 2020 Canvas Course

Learn how we’re supporting your remote learning experience, what you should expect, and how to prepare. This course can be done on your own time and you can pick and choose which modules you’d like to learn more about! Join the Remote Learning for Students course today! 

Review our Guides

We have created extensive guides on supporting your remote learning experience this Fall with our core supported applications.

Microsoft Teams

• Student Quick Start Guide for Teams at OCAD U
• Virtual Meeting Tips at OCAD U
• New Features coming to Microsoft Teams for Fall 2020including 7x7 video

Techsmith Knowmia

• Capturing and Sharing Video with Techsmith Knowmia - Quick Start
• Official TechSmith Knowmia Tutorials

Canvas Cloud

• Remote Learning for Students Fall 2020 Canvas Course
• Canvas Cloud - Quick Start for Students
• Learn Canvas Cloud in Passport to Canvas Course
• Official Instructure Canvas Student Guides

Laptop Program

• About the Laptop Program
• Purchasing Advice
• Software for 2020-21
• Download Microsoft Office
• Access Adobe Creative Cloud
• LinkedIn Learning Laptop Program Essentials playlist

 Remote Learning

• Remote Learning Resource Site for Students
• Internet at Home – Tips and Troubleshooting 

How do I get help?

Need help? Have a question? 

• Join our IT Help Microsoft Team and ask a question!
• Visit our Support Site for all of our how-to guides
• Email ithelp@ocadu.ca
• Submit a Ticket

We wish you a safe and successful remote learning Fall semester, full of creativity and exploration with technology, art and design at OCAD University.

This is the first in a series of messages for all OCAD U faculty, outlining preparations for Fall Semester from IT Services

We want to thank all the faculty who participated in Teaching Art & Design Online, and FCDC and IT led workshops this Spring and Summer and who will be participating in the intensive course this August. We know there will be more support required.

As the Fall quickly approaches, we need your help. We expect that 1-to-1 support will not be as prompt as it is now, due to demand. Here’s how you can help.

Book 1-on-1 Time with IT Services Now

If you need assistance, don’t wait. Book time with us using Microsoft Bookings or email ithelp@ocadu.ca now.

If you directly email an individual IT staff member, they may redirect you to ithelp@ocadu.ca to queue your request.

Review our Guides

We have created extensive guides on supporting your remote teaching experience this Fall with our core supported applications.

Microsoft Teams

• Virtual Meeting Tips at OCAD U
• Faculty Quick Start Guide for Teams at OCAD U 
• Recording Teams Meetings with Microsoft Stream, a single location for accessing recordings of Teams meetings. Stream is only enabled for employees – not students – due to privacy concerns.
• New Features coming to Microsoft Teams for Fall 2020 including 7x7 video

Techsmith Knowmia

• Techsmith Knowmia - Quick Start
• Captioning Best Practices
• Making Tutorial Videos

Canvas Cloud

• Canvas Cloud - Quick Start for Faculty
• Official Instructure Canvas Instructor Guides

Remote Teaching

• Essential Tools for Remote Teaching
• Internet at Home – Tips and Troubleshooting
• Microsoft 365

Guides for Students

• Remote Learning Resource Site for Students
• Canvas Quick Start Guide for Students
• Student Quick Start Guide for Teams at OCAD U
• Virtual Meeting Tips at OCAD U
• Passport to Canvas – Self Enroll
• Internet at Home – Tips and Troubleshooting
• Coming Next Week: Canvas Course on Remote Learning for Students.

Get comfortable with your laptop

Laptop Loans

Emails have gone out to all Faculty approved by their Faculty Office for a new laptop loan this summer. Please review the emails carefully and review our FAQ:  https://bit.ly/Faculty-Laptop-Pickup-FAQ

Sessional Faculty Loans

If you are a sessional faculty who requires a semester long loan of a laptop:

1. Request a loan by browsing to www.ocadu.ca/itsupport and login with your OCAD U credentials
2. Select “Submit a Ticket” > “Faculty Laptop Loans”. Complete the form.
3. Highlight your need for a laptop to your Program Chair. Loans are approved by your Faculty Office, and are subject to availability.
4. We will be fulfilling these loan requests closer to September when we have sufficient inventory

What’s new in macOS Catalina and Windows 10

There are lots of changes in macOS and Windows 10, and we’ve created these resources to assist you.

• MacOS Essential Training
• Windows Essential Training

Request Large Online Event Support in Advance

If you need assistance with an online event, please request support at least 2 weeks in advance.  

1. Browse to www.ocadu.ca/itsupport
2. Login with your OCAD U credentials
3. Select “Submit a Ticket” from the top menu bar
4. Select “Special Event Support Requests”

Watch your OCAD U 365 email for upcoming events

We will be coordinating workshops with our colleagues in the Faculty Curriculum Development Centre, so please keep an eye on your Outlook email and calendar for updates.