News

Sep 4	New Recordings Pages Posted by Matt Dunn on 04 September 2020 04:01 PM
Missed an IT Info Session? Check out recordings of previous sessions: Student IT Info Sessions Recordings Faculty IT Info Session Recordings Read more »

Aug 10	Technology Support for Students - Fall 2020 Posted by Andrew McAllister on 10 August 2020 08:24 AM
If it’s your First Year, welcome to OCAD University! If you are a returning student, welcome back: it’s a whole new year of change. Join Remote Learning for Students Fall 2020 Canvas Course Learn how we’re supporting your remote learning experience, what you should expect, and how to prepare. This course can be done on your own time and you can pick and choose which modules you’d like to learn more about! Join the Remote Learning for Students course today! Review our Guides We have created extensive guides on supporting your remote learning experience this Fall with our core supported applications. Microsoft Teams Student Quick Start Guide for Teams at OCAD U Virtual Meeting Tips at OCAD U New Features coming to Microsoft Teams for Fall 2020including 7x7 video Techsmith Knowmia Capturing and Sharing Video with Techsmith Knowmia - Quick Start Official TechSmith Knowmia Tutorials Canvas Cloud Remote Learning for Students Fall 2020 Canvas Course Canvas Cloud - Quick Start for Students Learn Canvas Cloud in Passport to Canvas Course Official Instructure Canvas Student Guides Laptop Program About the Laptop Program Purchasing Advice Software for 2020-21 Download Microsoft Office Access Adobe Creative Cloud LinkedIn Learning Laptop Program Essentials playlist Remote Learning Remote Learning Resource Site for Students Internet at Home – Tips and Troubleshooting How do I get help? Need help? Have a question? Join our IT Help Microsoft Team and ask a question! Visit our Support Site for all of our how-to guides Email ithelp@ocadu.ca Submit a Ticket We wish you a safe and successful remote learning Fall semester, full of creativity and exploration with technology, art and design at OCAD University. Read more »

Jul 31	Technology Support for Faculty - Fall 2020 Posted by Matt Dunn on 31 July 2020 04:04 PM
This is the first in a series of messages for all OCAD U faculty, outlining preparations for Fall Semester from IT Services We want to thank all the faculty who participated in Teaching Art & Design Online, and FCDC and IT led workshops this Spring and Summer and who will be participating in the intensive course this August. We know there will be more support required. As the Fall quickly approaches, we need your help. We expect that 1-to-1 support will not be as prompt as it is now, due to demand. Here’s how you can help. Book 1-on-1 Time with IT Services Now If you need assistance, don’t wait. Book time with us using Microsoft Bookings or email ithelp@ocadu.ca now. If you directly email an individual IT staff member, they may redirect you to ithelp@ocadu.ca to queue your request. Review our Guides We have created extensive guides on supporting your remote teaching experience this Fall with our core supported applications. Microsoft Teams Virtual Meeting Tips at OCAD U Faculty Quick Start Guide for Teams at OCAD U Recording Teams Meetings with Microsoft Stream, a single location for accessing recordings of Teams meetings. Stream is only enabled for employees – not students – due to privacy concerns. New Features coming to Microsoft Teams for Fall 2020 including 7x7 video Techsmith Knowmia Techsmith Knowmia - Quick Start Captioning Best Practices Making Tutorial Videos Canvas Cloud Canvas Cloud - Quick Start for Faculty Official Instructure Canvas Instructor Guides Remote Teaching Essential Tools for Remote Teaching Internet at Home – Tips and Troubleshooting Microsoft 365 Guides for Students Remote Learning Resource Site for Students Canvas Quick Start Guide for Students Student Quick Start Guide for Teams at OCAD U Virtual Meeting Tips at OCAD U Passport to Canvas – Self Enroll Internet at Home – Tips and Troubleshooting Coming Next Week: Canvas Course on Remote Learning for Students. Get comfortable with your laptop Laptop Loans Emails have gone out to all Faculty approved by their Faculty Office for a new laptop loan this summer. Please review the emails carefully and review our FAQ: https://bit.ly/Faculty-Laptop-Pickup-FAQ Sessional Faculty Loans If you are a sessional faculty who requires a semester long loan of a laptop: Request a loan by browsing to www.ocadu.ca/itsupport and login with your OCAD U credentials Select “Submit a Ticket” > “Faculty Laptop Loans”. Complete the form. Highlight your need for a laptop to your Program Chair. Loans are approved by your Faculty Office, and are subject to availability. We will be fulfilling these loan requests closer to September when we have sufficient inventory What’s new in macOS Catalina and Windows 10 There are lots of changes in macOS and Windows 10, and we’ve created these resources to assist you. MacOS Essential Training Windows Essential Training Request Large Online Event Support in Advance If you need assistance with an online event, please request support at least 2 weeks in advance. Browse to www.ocadu.ca/itsupport Login with your OCAD U credentials Select “Submit a Ticket” from the top menu bar Select “Special Event Support Requests” Watch your OCAD U 365 email for upcoming events We will be coordinating workshops with our colleagues in the Faculty Curriculum Development Centre, so please keep an eye on your Outlook email and calendar for updates. Read more »

Jul 28	Canvas has moved to the cloud Posted by Matt Dunn on 28 July 2020 03:04 PM
Canvas has moved to the cloud! Canvas is OCAD University’s Learning Management System (LMS). Canvas contains your online course content, assignments and activities. Canvas is moving to Canvas Cloud at https://canvascloud.ocadu.ca in order to offer more robust tools and for a better teaching experience online. All courses will be hosted in Canvas Cloud starting in September. What about the content from my past courses? Past courses will remain on Canvas Community Version (CV) at https://canvas.ocadu.ca. Please note that Canvas CV will eventually be removed, so grab content at your earliest convenience. You will be communicated to when a date for retiring Canvas CV is scheduled. Faculty can import content from Canvas CV into Canvas Cloud using the Migrate feature. Why did we move to the cloud? Canvas Cloud has several improvements over Canvas CV: Mobile apps for iOS and Android Integration with OneDrive, Office 365, Knowmia and Teams Canvas Commons New analytics Office Collaborations New gradebook New Rich Content Editor Enhanced assignment feedback Improved quizzes Better performance and reliability Learn more about Canvas Cloud Canvas Cloud - Quick Start for Students Canvas Cloud - Quick Start for Faculty Questions? Contact ithelp@ocadu.ca. Read more »