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Knowledgebase : Students and Faculty
   

STARTING IN SEPTEMBER 2019, FACULTY, STAFF AND STUDENTS WHO USE ADOBE CREATIVE CLOUD ON AN ON-CAMPUS COMPUTER WILL NEED TO SIGN IN AND SIGN OUT USING THEIR OCAD U SUPPLIED ADOBE ID OR ENTERPRISE ID, OR A FREE ADOBE ID. Related: * Adobe Enterprise ID:...
When switching to using an Adobe Enterprise ID on a computer that has been imaged by IT Services with a serialized package, it is recommended that one perform a deserialization of the existing Adobe software on the computer before signing in to avoid prob...
5TH STATION TURN AROUND TIME OUR TURNAROUND TIME FOR AN ORDER IS _24 HOURS_ AND COULD POTENTIALLY BE LONGER! How so? Please consider the following: * We want to be sure you are getting exactly what you imagined and this takes time. * The first ste...
COPY & PRINT SERVICES NOW OFFERS BUSINESS CARDS!  Media/Paper Choices: Matte Cover or Heavyweight Matte (80# or 100# Coverstock) Document Size: W: 3.5" H: 2" (with bleed of 0.0625" or 1/16") Pricing: $20.00 for 100 Double-sided business cards/$15.00 ...
JOB TICKETING FAQ 1. WHAT IS JOB TICKETING? Job Ticketing is Copy&Print service's online ordering system. With Job Ticketing we have some new features such as: Customer reply Updated file uploading size Easier ordering for large format print  2...
_WELCOME TO THE WORLD OF 5TH COLOUR STATION PRINTING! _ This knowledge base article will provide all the necessary information that you need to get started printing with our newest digital press, the Ricoh C7210sx! Our new digital press (Ricoh C7210sx) i...
RICOH 5TH STATION PRINTING: FREQUENTLY ASKED QUESTIONS WHAT IS 5TH STATION PRINTING? * 5th station printing refers to our printer's capability to print another 'specialty colour' along with the basic 4 process colours (Cyan, Magenta, Yellow, Black). ...
RICOH 5TH STATION ORDER FORM (THE CHIT)   Hello there! In this KB Article we will be going over each component of the Ricoh 5th station order form to help you when getting ready to place an order at Copy & Print Services. 1.A: _NAME _ Where you'll wr...
RICOH 5TH STATION PRICING Prints on the Ricoh cost the same as Standard Laser Printing (See price chart here [https://www.ocadu.ca/Assets/content/copy-print/Print+Shop+Price+List+2018.jpg?method=1]), with the exception of specialty colours and black pap...
WHAT IS SHOWSPACE? Showspace is a publicly accessible viewing space curated by Copy & Print Services with the intent of promoting OCAD University students' work. Selected works will be displayed on three 25.50" x 70" floating panels in the entrance corr...
Apple's Quicktime Player has the ability to record the computer screen. * Launch Quicktime Player. * Click File and select New Screen Recording. * A new Screen Recording window opens. * Click the arrow beside the Record button to make sure the co...
INSTRUCTIONS BY BROWSER: CHROME [HTTPS://KB.IU.EDU/D/AHIC#CHROME] FIREFOX [HTTPS://KB.IU.EDU/D/AHIC#FIREFOX] SAFARI [HTTPS://KB.IU.EDU/D/AHIC#SAFARI] MICROSOFT EDGE [HTTPS://KB.IU.EDU/D/AHIC#EDGE] INTERNET EXPLORER 11 [HTTPS://KB.IU.EDU/D/AHIC#I...
This is a student FAQ page for Papyrus [https://papyrus-its.ocad.ca/papyrus/login]. * What is Papyrus? * Who administers the Papyrus system? * Who can use Papyrus? * How do I access it? * What is the Papyrus Terms of Use? * When will my mate...
ARE YOU A HARD WORKING STUDENT LOOKING FOR A JOB ON CAMPUS?  IT Services employs students at the AV [http://www.ocadu.ca/services/it/service-catalog/AV-Help-Desk.htm] and IT Help Desks [http://www.ocadu.ca/services/it/service-catalog/IT-Services-Help-Des...
Create Folders on your Library to Organize Content TechSmith Relay has the ability to create Folders (and Sub-Folders) to help organize content. The written procedure is outlined below. Click here to see a video demonstration. [https://ocadu.techsmithrel...
TECHSMITH RELAY - UPLOADING VIDEOS TO YOUR LIBRARY OCAD U uses TechSmith Relay for Lecture Capture. It can also be used to store videos that have already been created. Here is how you add videos to your TechSmith Relay Library. * Login to your TechSmi...
The Classic version of the TechSmith Relay application is used to record but it also has the ability to upload previously created videos to your TechSmith Relay Library. * Launch TechSmith Relay. If prompted, enter your OCAD U username and password. ...
TECHSMITH RELAY - VIEWER ANALYTICS Detailed analytics exist for every video on TechSmith Relay. Access this data by clicking the Analytics button found below the video. From there you can filter the list to see all viewers, viewers who watched part of t...
TROUBLESHOOTING FAQ FOR PRINTER ISSUES  Print Shop Ext. 202 Email - copyprint@ocadu.ca MFD = Multi-Function Device SFD = Single Function Device HOW DO I REPLACE CONSUMABLES? (TONER/WASTE TONER)  * Follow instructions on the display screen ...
WHAT IS ZOOM Zoom [https://zoom.us/] is a modern enterprise communications solution, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. USES OF ZOOM Using video, audio and ...
ZOOM HOW TO SCHEDULING A MEETING TIP: ALL ZOOM ATTENDEES MUST HAVE ZOOM CLIENT OR APP INSTALLED TO PARTICIPATE. PLEASE NOTIFY YOUR ATTENDEES IN ADVANCE.  NOTE: If you are scheduling a meeting for another user, select Enable join before host under meeti...
ZOOM: JOINING A MEETING  TIPS: * PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host instructions, do not speak over others, use a private chat window to not disrupt flow of the meeting * DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: C...
ZOOM MEETINGS 101 TOP 4 TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS * ONLINE MEETINGS ≠ REAL IN-PERSON MEETINGS: The meeting needs to be structured, as participants cannot all speak at once. Lead the meeting, inviting questions at specific times, and u...