Knowledgebase
(131)Administrative Staff
(32)Canvas Cloud
(14)ePortfolio
(2)IT Info Sessions - Recordings
(15)IT Security
(58)Laptop Program
(4)macOS
(14)Microsoft 365
(16)Microsoft Teams
(4)Microsoft Windows
(2)Online Events
(14)Remote Teaching and Learning
(6)Research
(183)Students and Faculty
(17)TechSmith Knowmia
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(29)Copy & Print
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(20)OCAD U 365
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(11)Security
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YOUR OCAD U STUDENT EMAIL HAS MOVED FROM GMAIL TO OUTLOOK!
Access your student email via myocadu.ca, click on "Student Email" to
access your new Outlook email inbox and select "OCAD U 365" to access
all of the apps available to you in the Microsoft 365 environment.
All student email was migrated from Gmail to OCAD U 365!
UPDATES & CHANGES
* Team...
Microsoft Teams is a collaboration platform that combines chat, video
and file storage. In this Quick Start Guide we will show you the basic
functions of Teams. When you are ready to learn more, the More
Resources section provides links to online resources that will explain
Teams in more depth.
_Please note: Some faculty may create a team for each of t...
* Once in your desired Canvas course, browse to the grade book by
clicking GRADES on the left hand side.
* Navigate to the course assignment column and the row of the
student you wish to exclude
* Click in the area where you would enter a grade for that student, a
little tab with an arrow will appear.
* Once you click the arrow tab, a section wi...
WHAT HEALTH & SAFETY MEASURES ARE IN PLACE FOR STAFF AND FACULTY IN
REGARDS TO THIS PROCESS?
IT Services worked with our colleagues in Safety & Security Services
and Facilities to develop a process that places priority on health &
safety. Click here
[https://ocaduniversity-my.sharepoint.com/:b:/g/personal/plavsas_ocadu_ca/EePt3y7YFH9PjfbV7KhoCd4Bm8eGX...
* 1.0 Introduction
* 2.0 Computer Studios and Clusters
* 2.1 Standard Practice
* 2.2 Accessibility Hardware and Software
* 2.3 Exam Accommodations
* 3.0 Laptop Program and Mobile Devices
* 3.1 Standard Practice
* 3.2 Software
* 3.3 Borrowing / Returning Items
* 3.4 Personal Devices
* 4.0 Web Accessibility of Communications and Ap...
Starting in September 2019, faculty, staff and students who use
Adobe Creative Cloud on an on-campus computer will need to sign in and
sign out using their OCAD U supplied Adobe ID or Enterprise ID, or a
free Adobe ID.
WHAT IS SHARED DEVICE LICENSING?
All users will now need to sign in to the Adobe Creative Cloud app
separately when using an on-cam...
5TH STATION TURN AROUND TIME
OUR TURNAROUND TIME FOR AN ORDER IS _24 HOURS_ AND COULD POTENTIALLY
BE LONGER!
How so? Please consider the following:
* We want to be sure you are getting exactly what you imagined and
this takes time.
* The first step would be reviewing your file and making any
adjustments necessary (Check out our training and tuto...
COPY & PRINT SERVICES NOW OFFERS BUSINESS CARDS!
Media/Paper Choices: Matte Cover or Heavyweight Matte (80# or 100#
Coverstock)
Document Size: W: 3.5" H: 2" (with bleed of 0.0625" or 1/16")
Pricing: $20.00 for 100 Double-sided business cards/$15.00 for
Single-sided
Turnaround: 24hrs (Maximum, dependent on volume)
For questions and further inq...
***PLEASE NOTE: ORDER TURNAROUND AND ANY OTHER RELEVANT INFORMATION
ON THIS ARTICLE ARE SUBJECT TO CHANGE DUE TO CAMPUS SHUTDOWN/COVID-19
RESTRICTIONS. PLEASE REFER TO OCADU'S GRADUAL REOPENING STRATEGY
[HTTPS://WWW.OCADU.CA/ABOUT/GRADUAL-OPENING] FOR MORE INFORMATION.***
JOB TICKETING FAQ
1. WHAT IS JOB TICKETING?
Job Ticketing is Copy&Print servi...
_WELCOME TO THE WORLD OF 5TH COLOUR STATION PRINTING! _
This knowledge base article will provide all the necessary information
that you need to get started printing with our newest digital press,
the Ricoh C7210sx! Our new digital press (Ricoh C7210sx) is a 4-colour
(CMYK) process printer with a 5th toner slot for a variety of
specialty colours.
Plea...
RICOH 5TH STATION PRINTING: FREQUENTLY ASKED QUESTIONS
WHAT IS 5TH STATION PRINTING?
* 5th station printing refers to our printer's capability to print
another 'specialty colour' along with the basic 4 process colours
(Cyan, Magenta, Yellow, Black).
* Having a separate station for specialty colours allows for such
effects as:
* Proper tone & ...
RICOH 5TH STATION PRICING
Prints on the Ricoh cost the same as Standard Laser Printing (See
price chart here
[https://www.ocadu.ca/Assets/content/copy-print/Print+Shop+Price+List+2018.jpg?method=1]),
with the exception of specialty colours and black paper.
Each pass of specialty colour is $0.25, in addition to the regular
cost of printing. Duplex pr...
WHAT IS SHOWSPACE?
Showspace is a publicly accessible viewing space curated by Copy &
Print Services with the intent of promoting OCAD University students'
work. Selected works will be displayed on three 25.50" x 70" floating
panels in the entrance corridor of 51 McCaul between the student
workspace and the Print Shop.
CONDITIONS
Work displayed mu...
MIGRATION ASSISTANT RESTORE (MAC)
Please Note:
* The IT Services Help Desk Migration Assistant Restore Instructions
DIFFER from Apple's official instructions.
* Before starting this process, please ensure that your have your
Mac plugged into its power adapter, and that you have time to monitor
the process. Restoring your data may take up to a few...
UPDATE DECEMBER 2020:
Due to the Covid 19 Pandemic and worsening public health outlook
CAMPUS ACCESS HAS BEEN SUSPENDED, along with the Service Depot. If you
have equipment needs from IT Services including laptop pickups,
returns or AV equipment related needs, please contact us at
ithelp@ocadu.ca and we will try our best to accommodate your needs.
__...
WHAT APPROACH SHOULD I TAKE WHEN MAKING VIDEOS?
PERFECT IS THE ENEMY OF GOOD
[HTTPS://EN.WIKIPEDIA.ORG/WIKI/PERFECT_IS_THE_ENEMY_OF_GOOD].
If you are just starting out, the best approach is to keep things as
simple as possible using technologies and approaches that are
self-serve, where you can control and execute your own content.
What will det...
Synchronizing your data to OneDrive is a fantastic way to keep your
work files protected in the cloud. OneDrive provides 5TB of space for
your files.
BENEFITS OF SYNCING TO ONEDRIVE
* SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE
OFFLINE. OneDrive is available for Windows, macOS, iOS and Android.
OneDrive is also accessible from a...
GAL FAQ:
* What is the Global Address List (GAL)?
* Who shows up?
* Who sees who?
* Which 365 apps use the GAL?
* How does this affect my experience on Office 365?
* What happens if I am hidden in the GAL?
WHAT IS THE GLOBAL ADDRESS LIST (GAL)?
The Global Address List (GAL) works like an electronic address book
that contains the list of us...
THIS ARTICLE IS FOR GRADUATING STUDENTS AT OCAD UNIVERSITY REGARDING
OFFICE 365 UPON GRADUATION.
FAQ:
* Office 365 for Graduating Students
* Moving files from your student OneDrive account
* Alumni: Email access only
* How long will I retain access to my Google Drive files? When are
you sunsetting GSuite?
* What about my access to the st...
This article is for former OCAD U students who have content in their
student Google Drive.
OCAD U is moving the student email system from Gmail to Office 365.
Included in the migration is current students, students eligible to
enroll and recent alumni. You may have received a message indicating
that your old OCAD U student email is not being migrated ...
This article is for Alumni and former students who need to migrate
the contents in their Student Email account to a Personal Email
account.
OPTIONS:
* COPYING CONTENT FROM A SCHOOL ACCOUNT TO ANOTHER GOOGLE ACCOUNT
* USING GOOGLE TAKEOUT TO DOWNLOAD DRIVE CONTENT
RELATED ARTICLES:
* OCAD U 365: Graduating Students
[https://support-its.oca...
THIS ARTICLE IS FOR CURRENT STUDENTS WHO NEED TO MOVE THE CONTENTS IN
THEIR STUDENT GOOGLE DRIVE TO THEIR STUDENT ONEDRIVE.
RELATED ARTICLES:
* OCAD U 365: Student Launch
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2423/384/ocad-u-365-student-launch]
* OCAD U 365: Graduating Students
[https://support-its.ocadu.ca/index.ph...
WEBSPACE - WEB SERVER
All students and faculty members have access to OCAD Webspace
(webspace.ocad.ca) in order to facilitate curriculum. This server is a
tool for educational uses only and usage is bound by OCAD's Acceptable
Use (AUP) and Web Technology Policies. This service is monitored
regularly for usage inconsistent with OCAD's published policy
d...
WELCOME!
THIS IS A DIRECTORY OF THE IT SERVICES KNOWLEDGE-BASE ARTICLES THAT
YOU CAN READ THROUGH TO HELP YOU GET STARTED AT OCAD U. PLEASE NOTE
THAT YOU CAN REFER TO THIS LIST AS A REFRESHER, AS THE ARTICLES IN
THIS LIST WILL BE UPDATED WHEN NEEDED.
GETTING STARTED:
* Faculty & Staff: How to Access and Log In to OCAD U Email and
Office 365 in a...
Who is this document for?
Staff and faculty members who host guests at OCADU often require
short-term wireless access for those guests.
First, some history
OCADU has managed a separate wireless network for guests
('OCADU-Guest') for several years. This network uses a captive portal
('splash screen') for authentication. This system has three issues...
BASIC MAC TROUBLESHOOTING STEPS
A number of issues you may be experiencing with your Mac can be
resolved by performing an SMC
[HTTPS://SUPPORT.APPLE.COM/EN-US/HT201295] and PRAM
[HTTPS://SUPPORT.APPLE.COM/EN-CA/HT204063] reset. These two resets
WILL NOT erase any of your data - they simply reset how the
components in your computer talk to each other.
...
ARE YOU A HARD WORKING STUDENT LOOKING FOR A JOB AT OCAD U?
IT Services is hiring Students to provide remote support for online
teaching, learning and working at OCAD U.
Are you an engaged student? Are you interested in being an active part
of the OCAD U community? Do you stay on top of your email?
Working with IT Services is a great opportunity t...
THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL
USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO
A TEAM.
Sharing files from your OneDrive is a quick way to give access to
external users. For external users, this requires them to go through
the process to obtain a verification code to gain access to the files
y...
TECHNOLOGY SUPPORT FOR FALL SEMESTER FROM IT SERVICES
The Fall semester is underway! IT Services staff are here to support
your teaching and there are a number of resources the team has
prepared for you.
HOW DO I GET HELP?
Need help? Have a question?
* Join our IT Help Microsoft Team
[https://teams.microsoft.com/l/team/19%3ace33602b80154aa0ba59c...
If it's your First Year, welcome to OCAD University! If you are a
_returning_ student, welcome back: it's a whole new year of change.
JOIN REMOTE LEARNING FOR STUDENTS FALL 2020 CANVAS COURSE
Learn how we're supporting your remote learning experience, what you
should expect, and how to prepare. This course can be done on your own
time and you can pic...
There is an issue with the Safari web browser where TechSmith Knowmia
(formerly Relay) videos do not appear when embedded in Canvas. This is
caused by a privacy setting in Safari. To view videos, disable the
setting Prevent cross-site tracking.
* In Safari, click SAFARI in the menu bar and select PREFERENCES.
* Select the PRIVACY tab.
* Uncheck ...
The ability to download Knowmia media is turned off by default. If a
student needs to download media for offline viewing, the media owner
must enable the download setting. This setting is a per-media setting.
If a student requires multiple videos, each one would need the
download setting enabled.
The download setting is located in the Privacy tab of a...
TROUBLESHOOTING FAQ FOR PRINTER ISSUES
Print Shop Ext. 202
Email - copyprint@ocadu.ca
MFD = Multi-Function Device
SFD = Single Function Device
HOW DO I REPLACE CONSUMABLES? (TONER/WASTE TONER)
* Follow instructions on the display screen
* Instructions are also included in the toner/waste toner boxes
* Mark boxes of empty toner with ...
At OCAD U we use Microsoft Teams for virtual meetings. Some of the
tips below are specifically for Teams and others can apply to various
meeting platforms.
BEFORE YOU HOST OR JOIN A VIRTUAL MEETING
* DOWNLOAD AND INSTALL THE TEAMS APP
[HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...
WHAT IS ZOOM
Zoom [https://zoom.us/] is a modern enterprise communications
solution, with a secure, easy platform for video and audio
conferencing, messaging, and webinars across mobile, desktop, and room
systems.
USES OF ZOOM
Using video, audio and screen sharing, via laptop, mobile or telephone
with Zoom you can:
* Academic Guest(s) join clas...
How to check and update your Zoom client?
How do install Zoom Client or Desktop Outlook plugin?
How do I reset my password?
What are the system requirements for large meeting?
What is the difference in functionality between desktop client vs
Mobile app?
What features are lost when using a web client?
What is the difference between Licensed account and w...
KEEP ZOOM MEETINGS SECURE AND REDUCE THE ODDS OF UNWANTED GUESTS
Zoom's offers a number of security settings and features to help
reduce the possibility of unknown or unwelcome attendees joining your
meeting or webinar, because if someone sneaks in, they could listen,
capture screenshots, or disrupt the meeting with unwanted video or
audio.
KEEP YOUR...
Virtual Backgrounds is a helpful feature to further engage your
colleagues or create an unified presence within your virtual meeting
or webinar.
NOTE
Using Virtual Backgrounds will have an impact on your computer system
and may affect the overall meeting experience.
File size restrictions:
* Background image, there is no size restriction when ad...
ZOOM HOW TO SCHEDULING A MEETING
TIP: All Zoom attendees must have latest version of Zoom client, app
or web browser installed to participate. Please notify your attendees
in advance.
Tip: To avoid unwanted guests
-Never share your meeting details (ID and password) on a public forum
or social media
-Always use meeting password
-Do not use your pers...
ZOOM: JOINING A MEETING
TIPS:
* MAKE SURE ZOOM IS UP TO DATE: Always update when prompted and
update frequently
* PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host
instructions, do not speak over others, use a private chat window to
not disrupt flow of the meeting
* DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: Check your
audio ...
TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS
* Online meetings ≠ real in-person meetings: The meeting needs to
be structured, as participants cannot all speak at once. Lead the
meeting, inviting questions at specific times, and use the Chat
feature to have participants request the floor.
* Use Mute and Unmute options for Video / Audio: when you don'...
Help Desk Software by Kayako