Knowledgebase

(106)Administrative Staff (9)IT Security (1)Research (217)Students and Faculty

Knowledgebase : Students and Faculty

(9)Audio Visual AV: Online Equipment Reservation System AV: Smart Classrooms AV: Special Event Best Practices AV: Wireless Classroom Projection with Airplay & Apple TV Creating Screen Recordings with Quicktime Player Late Fine FAQ Presentation Technology - Auditoriums	(40)Canvas Canvas Updates: Schedule and Release Notes Canvas Upgrade: What's New 2016 Canvas: After logging in, I'm immediately logged out Canvas: Assignments and Grading Canvas: Exporting Course Outlines to PDF Canvas: Fall Update for 2014-15 Canvas: General FAQ	(1)Continuing Studies Continuing Studies Students
(26)Copy & Print Administrative Printing - Add/Remove Printers for Windows Administrative Printing - Add/Remove Printers for Mac OS X Copy & Print Services: Custom Stock Guidelines Copy & Print Services: Email Policy Copy & Print Services: Inkjet Test Prints Copy & Print Services: Job Turnaround and Rush Orders Copy & Print Services: Pricing Adjustments for FY 17/18	(4)Email Canvas: What is the difference between Canvas and Student Email? Student Email: Google Apps for Education Student Username and Password: What is my username or password? Weekly OCAD U IT Services Maintenance Windows	(18)Faculty: Teaching and Learning Creating Screen Recordings with Quicktime Player Faculty and Staff: How do I access Employee Self-Service? Faculty Laptop Imaging Guidelines and Process Faculty: What software do I have access to? How To Add Personalized Questions To Your Course Evaluation Online Meetings and Webinars Presentation Technology - Auditoriums
(1)Guidelines Faculty and Students: Computer Studio Guidelines	(7)IT Support Blogs: Introduction to OCAD U Blogs Installing the Deadline Render Manager Client Laptop Program: How do I get support? Students and Faculty: How do I open a ticket? Submitting a job to the Deadline Render Manager What is a Ticket? How do I Submit a Ticket? Who can I contact for help?	(59)Laptop Program Laptop Program: How to Submit a Request for Laptop Imaging Academic Computing: Cloud Services Academic Computing: Software Guidelines Academic Computing: Supported Software Activating, Extending and Managing Autodesk license Adobe Creative Cloud: Deserialization
(2)myOCADU myOCADU Mobile Weekly OCAD U IT Services Maintenance Windows	(10)OCAD U 365 Faculty & Staff: Configure OCAD U 365 Email on Android Faculty & Staff: Configure OCAD U 365 Email on Apple Mail Desktop Client Faculty & Staff: Configure OCAD U 365 Email on iOS Device Faculty & Staff: Configure OCAD U 365 Email on Outlook for Mac Faculty & Staff: Configure OCAD U 365 Email on Outlook for Windows Faculty & Staff: How to Access and Log In to OCAD U Email and Office 365 in a Browser Faculty & Staff: OCAD U 365 EMAIL FAQ	(1)Payable Payable: FAQ
(2)Phone System How to forward calls from an OCADU desk phone Phone System: How do I setup,access and use my voice mailbox ?	(9)Security Confidential Label Instructions Laptop Program: Data Backup Security: Data Encryption at OCAD U Security: Guidelines for International Travel Security: How to Find a Senders Email Address Security: How to Reset Your OCAD U Password Security: Lost your iPhone or Android Device? Remote Wipe with Outlook Web Access	(10)Web and Network Services Blogs: Introduction to OCAD U Blogs Decommissioning dashboard.ocadu.ca Faculty and Staff: How do I create an Adobe Connect room? Faculty and Students: What is the URL for Lynda.com at OCAD U? Students and Faculty: Using Google Drive Weekly OCAD U IT Services Maintenance Windows Zoom at OCAD U
(5)Wireless How to Reset Your Wifi: Mac OS X Weekly OCAD U IT Services Maintenance Windows Wireless: eduroam access Wireless: FAQs Wireless: How do I connect to ocadu Wi-Fi ?

Adobe Creative Cloud: Deserialization

When switching to using an Adobe Enterprise ID on a computer that has been imaged by IT Services with a serialized package, it is recommended that one perform a deserialization of the existing Adobe software on the computer before signing in to avoid prob...

Copy & Print Services: Student Monitor Schedule

Creating Screen Recordings with Quicktime Player

Apple's Quicktime Player has the ability to record the computer screen. * Launch Quicktime Player. * Click File and select New Screen Recording. * A new Screen Recording window opens. * Click the arrow beside the Record button to make sure the co...

Papyrus: FAQ for Students

This is a student FAQ page for Papyrus [https://papyrus-its.ocad.ca/papyrus/login]. * What is Papyrus? * Who administers the Papyrus system? * Who can use Papyrus? * How do I access it? * What is the Papyrus Terms of Use? * When will my mate...

Students: How do I apply for a job with IT Services?

ARE YOU A HARD WORKING STUDENT LOOKING FOR A JOB ON CAMPUS? IT Services employs students at the AV [http://www.ocadu.ca/services/it/service-catalog/AV-Help-Desk.htm] and IT Help Desks [http://www.ocadu.ca/services/it/service-catalog/IT-Services-Help-Des...

TechSmith Relay - Create Folders in your Library to Organize Cont...

Create Folders on your Library to Organize Content TechSmith Relay has the ability to create Folders (and Sub-Folders) to help organize content. The written procedure is outlined below. Click here to see a video demonstration. [https://ocadu.techsmithrel...

TechSmith Relay - Uploading Videos to your Library

TECHSMITH RELAY - UPLOADING VIDEOS TO YOUR LIBRARY OCAD U uses TechSmith Relay for Lecture Capture. It can also be used to store videos that have already been created. Here is how you add videos to your TechSmith Relay Library. * Login to your TechSmi...

TechSmith Relay - Uploading Videos with the Classic Recorder

The Classic version of the TechSmith Relay application is used to record but it also has the ability to upload previously created videos to your TechSmith Relay Library. * Launch TechSmith Relay. If prompted, enter your OCAD U username and password. ...

TechSmith Relay - Viewer Analytics

TECHSMITH RELAY - VIEWER ANALYTICS Detailed analytics exist for every video on TechSmith Relay. Access this data by clicking the Analytics button found below the video. From there you can filter the list to see all viewers, viewers who watched part of t...

Zoom at OCAD U

WHAT IS ZOOM Zoom [https://zoom.us/] is a modern enterprise communications solution, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. USES OF ZOOM Using video, audio and ...

Zoom: How to Schedule a Meeting

ZOOM HOW TO SCHEDULING A MEETING TIP: ALL ZOOM ATTENDEES MUST HAVE ZOOM CLIENT OR APP INSTALLED TO PARTICIPATE. PLEASE NOTIFY YOUR ATTENDEES IN ADVANCE. NOTE: If you are scheduling a meeting for another user, select Enable join before host under meeti...

Zoom: Joining a Meeting

ZOOM: JOINING A MEETING TIPS: * PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host instructions, do not speak over others, use a private chat window to not disrupt flow of the meeting * DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: C...

Zoom: Meetings 101

ZOOM MEETINGS 101 TOP 4 TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS * ONLINE MEETINGS ≠ REAL IN-PERSON MEETINGS: The meeting needs to be structured, as participants cannot all speak at once. Lead the meeting, inviting questions at specific times, and u...

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