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Knowledgebase : Students and Faculty

YOUR OCAD U STUDENT EMAIL HAS MOVED FROM GMAIL TO OUTLOOK! Access your student email via myocadu.ca, click on "Student Email" to access your new Outlook email inbox and select "OCAD U 365" to access all of the apps available to you in the Microsoft 365 environment. All student email was migrated from Gmail to OCAD U 365! UPDATES & CHANGES * Team...
Microsoft Teams is a collaboration platform that combines chat, video and file storage. In this Quick Start Guide we will show you the basic functions of Teams. When you are ready to learn more, the More Resources section provides links to online resources that will explain Teams in more depth. _Please note: Some faculty may create a team for each of t...
1. Once in your desired Canvas course, browse to the grade book by clicking GRADES on the left hand side 2. Navigate to the course assignment column and the row of the student you wish to exclude 3. Click in the area where you would enter a grade for that student, a little tab with an arrow will appear 4. Once you click the arrow tab, a section will...
WHAT HEALTH & SAFETY MEASURES ARE IN PLACE FOR STAFF AND FACULTY IN REGARDS TO THIS PROCESS?  IT Services worked with our colleagues in Safety & Security Services and Facilities to develop a process that places priority on health & safety. Click here [https://ocaduniversity-my.sharepoint.com/:w:/g/personal/plavsas_ocadu_ca/EWjQD5Gw13ZAr3ew7gte-sABea9u_...
Starting in September 2019, faculty, staff and students who use Adobe Creative Cloud on an on-campus computer will need to sign in and sign out using their OCAD U supplied Adobe ID or Enterprise ID, or a free Adobe ID. WHAT IS SHARED DEVICE LICENSING? All users will now need to sign in to the Adobe Creative Cloud app separately when using an on-cam...
5TH STATION TURN AROUND TIME OUR TURNAROUND TIME FOR AN ORDER IS _24 HOURS_ AND COULD POTENTIALLY BE LONGER! How so? Please consider the following: * We want to be sure you are getting exactly what you imagined and this takes time. * The first step would be reviewing your file and making any adjustments necessary (Check out our training and tuto...
COPY & PRINT SERVICES NOW OFFERS BUSINESS CARDS!  Media/Paper Choices: Matte Cover or Heavyweight Matte (80# or 100# Coverstock) Document Size: W: 3.5" H: 2" (with bleed of 0.0625" or 1/16") Pricing: $20.00 for 100 Double-sided business cards/$15.00 for Single-sided Turnaround: 24hrs (Maximum, dependent on volume) For questions and further inq...
JOB TICKETING FAQ 1. WHAT IS JOB TICKETING? Job Ticketing is Copy&Print service's online ordering system. With Job Ticketing we have some new features such as: Customer reply Updated file uploading size Easier ordering for large format print  2. WHAT IS CUSTOMER REPLY? Customer reply is a new way of being able to communicate with students w...
_WELCOME TO THE WORLD OF 5TH COLOUR STATION PRINTING! _ This knowledge base article will provide all the necessary information that you need to get started printing with our newest digital press, the Ricoh C7210sx! Our new digital press (Ricoh C7210sx) is a 4-colour (CMYK) process printer with a 5th toner slot for a variety of specialty colours. Plea...
RICOH 5TH STATION PRINTING: FREQUENTLY ASKED QUESTIONS WHAT IS 5TH STATION PRINTING? * 5th station printing refers to our printer's capability to print another 'specialty colour' along with the basic 4 process colours (Cyan, Magenta, Yellow, Black). * Having a separate station for specialty colours allows for such effects as: * Proper tone & ...
RICOH 5TH STATION PRICING Prints on the Ricoh cost the same as Standard Laser Printing (See price chart here [https://www.ocadu.ca/Assets/content/copy-print/Print+Shop+Price+List+2018.jpg?method=1]), with the exception of specialty colours and black paper. Each pass of specialty colour is $0.25, in addition to the regular cost of printing. Duplex pr...
WHAT IS SHOWSPACE? Showspace is a publicly accessible viewing space curated by Copy & Print Services with the intent of promoting OCAD University students' work. Selected works will be displayed on three 25.50" x 70" floating panels in the entrance corridor of 51 McCaul between the student workspace and the Print Shop. CONDITIONS Work displayed mu...
MIGRATION ASSISTANT RESTORE (MAC) Please Note: * The IT Services Help Desk Migration Assistant Restore Instructions DIFFER from Apple's official instructions. * Before starting this process, please ensure that your have your Mac plugged into its power adapter, and that you have time to monitor the process. Restoring your data may take up to a few...
WHAT APPROACH SHOULD I TAKE WHEN MAKING VIDEOS?  PERFECT IS THE ENEMY OF GOOD [HTTPS://EN.WIKIPEDIA.ORG/WIKI/PERFECT_IS_THE_ENEMY_OF_GOOD].  If you are just starting out, the best approach is to keep things as simple as possible using technologies and approaches that are self-serve, where you can control and execute your own content.  What will det...
Synchronizing your data to OneDrive is a fantastic way to keep your work files protected in the cloud. OneDrive provides 5TB of space for your files. BENEFITS OF SYNCING TO ONEDRIVE * SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE OFFLINE. OneDrive is available for Windows, macOS, iOS and Android. OneDrive is also accessible from a...
GAL FAQ: * What is the Global Address List (GAL)? * Who shows up? * Who sees who? * Which 365 apps use the GAL? * How does this affect my experience on Office 365? * What happens if I am hidden in the GAL? WHAT IS THE GLOBAL ADDRESS LIST (GAL)? The Global Address List (GAL) works like an electronic address book that contains the list of us...
THIS ARTICLE IS FOR GRADUATING STUDENTS AT OCAD UNIVERSITY REGARDING OFFICE 365 UPON GRADUATION.  RELATED ARTICLES:  * OCAD U 365: Student Launch [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2423/384/ocad-u-365-student-launch] * OCAD U Gmail and Google Drive Discontinuation [https://support-its.ocadu.ca/index.php?/Knowledg...
This article is for former OCAD U students who have content in their student Google Drive. OCAD U is moving the student email system from Gmail to Office 365. Included in the migration is current students, students eligible to enroll and recent alumni. You may have received a message indicating that your old OCAD U student email is not being migrated ...
This article is for Alumni and former students who need to migrate the contents in their Student Email account to a Personal Email account. OPTIONS: * COPYING CONTENT FROM A SCHOOL ACCOUNT TO ANOTHER GOOGLE ACCOUNT * USING GOOGLE TAKEOUT TO DOWNLOAD DRIVE CONTENT RELATED ARTICLES: * OCAD U 365: Graduating Students [https://support-its.oca...
THIS ARTICLE IS FOR CURRENT STUDENTS WHO NEED TO MOVE THE CONTENTS IN THEIR STUDENT GOOGLE DRIVE TO THEIR STUDENT ONEDRIVE. RELATED ARTICLES: * OCAD U 365: Student Launch [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2423/384/ocad-u-365-student-launch] * OCAD U 365: Graduating Students [https://support-its.ocadu.ca/index.ph...
WEBSPACE - WEB SERVER All students and faculty members have access to OCAD Webspace (webspace.ocad.ca) in order to facilitate curriculum. This server is a tool for educational uses only and usage is bound by OCAD's Acceptable Use (AUP) and Web Technology Policies. This service is monitored regularly for usage inconsistent with OCAD's published policy d...
WELCOME! THIS IS A DIRECTORY OF THE IT SERVICES KNOWLEDGE-BASE ARTICLES THAT YOU CAN READ THROUGH TO HELP YOU GET STARTED AT OCAD U. PLEASE NOTE THAT YOU CAN REFER TO THIS LIST AS A REFRESHER, AS THE ARTICLES IN THIS LIST WILL BE UPDATED WHEN NEEDED. GETTING STARTED: * Faculty & Staff: How to Access and Log In to OCAD U Email and Office 365 in a...
USING TECHSMITH KNOWMIA (FORMERLY RELAY) RECORD A VIDEO WITH TECHSMITH KNOWMIA (FORMERLY RELAY) Techsmith Knowmia (formerly Relay) allows any faculty, student or staff to record a video with their laptop or smartphone and then share it with a link or directly in Canvas. Learn more. [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/23...
BASIC MAC TROUBLESHOOTING STEPS A number of issues you may be experiencing with your Mac can be resolved by performing an SMC [HTTPS://SUPPORT.APPLE.COM/EN-US/HT201295] and PRAM [HTTPS://SUPPORT.APPLE.COM/EN-CA/HT204063] reset. These two resets WILL NOT erase any of your data - they simply reset how the components in your computer talk to each other. ...
ARE YOU A HARD WORKING STUDENT LOOKING FOR A JOB ON CAMPUS?  IT Services employs students at the AV [http://www.ocadu.ca/services/it/service-catalog/AV-Help-Desk.htm] and IT Help Desks [http://www.ocadu.ca/services/it/service-catalog/IT-Services-Help-Desk.htm], and the Academic Computing Studios [http://www.ocadu.ca/services/it/service-catalog/Computer...
THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO A TEAM. Sharing files from your OneDrive is a quick way to give access to external users. For external users, this requires them to go through the process to obtain a verification code to gain access to the files y...
There is an issue with the Safari web browser where TechSmith Knowmia (formerly Relay) videos do not appear when embedded in Canvas. This is caused by a privacy setting in Safari. To view videos, disable the setting Prevent cross-site tracking. * In Safari, click SAFARI in the menu bar and select PREFERENCES. * Select the PRIVACY tab. * Uncheck ...
The ability to download Knowmia media is turned off by default. If a student needs to download media for offline viewing, the media owner must enable the download setting. This setting is a per-media setting. If a student requires multiple videos, each one would need the download setting enabled. The download setting is located in the Privacy tab of a...
TROUBLESHOOTING FAQ FOR PRINTER ISSUES  Print Shop Ext. 202 Email - copyprint@ocadu.ca MFD = Multi-Function Device SFD = Single Function Device HOW DO I REPLACE CONSUMABLES? (TONER/WASTE TONER)  * Follow instructions on the display screen * Instructions are also included in the toner/waste toner boxes * Mark boxes of empty toner with ...
At OCAD U we use Microsoft Teams for virtual meetings. Some of the tips below are specifically for Teams and others can apply to various meeting platforms. BEFORE YOU HOST OR JOIN A VIRTUAL MEETING  * DOWNLOAD AND INSTALL THE TEAMS APP [HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...
WHAT IS ZOOM Zoom [https://zoom.us/] is a modern enterprise communications solution, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. USES OF ZOOM Using video, audio and screen sharing, via laptop, mobile or telephone with Zoom you can: * Academic Guest(s) join clas...
How to check and update your Zoom client? How do install Zoom Client or Desktop Outlook plugin? How do I reset my password? What are the system requirements for large meeting? What is the difference in functionality between desktop client vs Mobile app? What features are lost when using a web client? What is the difference between Licenced account and w...
ZOOM HOW TO SCHEDULING A MEETING TIP: All Zoom attendees must have latest version of Zoom client, app or web browser installed to participate. Please notify your attendees in advance. Tip: To avoid unwanted guests -Never share your meeting details (ID and password) on a public forum or social media -Always use meeting password -Do not use your pers...
ZOOM: JOINING A MEETING  TIPS: * MAKE SURE ZOOM IS UP TO DATE: Always update when prompted and update frequently * PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host instructions, do not speak over others, use a private chat window to not disrupt flow of the meeting * DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: Check your audio ...
ZOOM MEETINGS 101 TOP 4 TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS * ONLINE MEETINGS ≠ REAL IN-PERSON MEETINGS: The meeting needs to be structured, as participants cannot all speak at once. Lead the meeting, inviting questions at specific times, and use the Chat feature to have participants request the floor. * USE MUTE AND UNMUTE OPTIONS FOR VIDE...