Knowledgebase

(100)Administrative Staff (8)IT Security Research (214)Students and Faculty

Knowledgebase : Students and Faculty

(9)Audio Visual AV: Online Equipment Reservation System AV: Smart Classrooms AV: Special Event Best Practices AV: Wireless Classroom Projection with Airplay & Apple TV Creating Screen Recordings with Quicktime Player Late Fines FAQ Presentation Technology - Auditoriums	(40)Canvas Canvas Updates: Schedule and Release Notes Canvas Upgrade: What's New 2016 Canvas: After logging in, I'm immediately logged out Canvas: Assignments and Grading Canvas: Exporting Course Outlines to PDF Canvas: Fall Update for 2014-15 Canvas: General FAQ	(26)Copy & Print Administrative Printing - Add/Remove Printers for Windows Administrative Printing - Add/Remove Printers for Mac OS X Copy & Print Services: Custom Stock Guidelines Copy & Print Services: Email Policy Copy & Print Services: Inkjet Test Prints Copy & Print Services: Job Turnaround and Rush Orders Copy & Print Services: Pricing Adjustments for FY 17/18
(4)Email Canvas: What is the difference between Canvas and Student Email? Student Email: Google Apps for Education Student Username and Password: What is my username or password? Weekly OCAD U IT Services Maintenance Windows	(16)Faculty: Teaching and Learning Add TechSmith Relay Media as an Assignment (Quizzing Available) Add TechSmith Relay Media Directly to a Module Add TechSmith Relay Media Directly Using the Rich Text Editor Button Create Folders in TechSmith Relay to Organize Content Creating Screen Recordings with Quicktime Player Faculty and Staff: How do I access Employee Self-Service? Faculty Laptop Imaging Guidelines and Process	(1)Guidelines Faculty and Students: Computer Studio Guidelines
(7)IT Support Blogs: Introduction to OCAD U Blogs Installing the Deadline Render Manager Client Laptop Program: How do I get support? Students and Faculty: How do I open a ticket? Submitting a job to the Deadline Render Manager What is a Ticket? How do I Submit a Ticket? Who can I contact for help?	(59)Laptop Program Laptop Program: How to Submit a Request for Laptop Imaging Academic Computing: Cloud Services Academic Computing: Software Guidelines Academic Computing: Supported Software Activating, Extending and Managing Autodesk license Adobe Creative Cloud: Deserialization	(2)myOCADU myOCADU Mobile Weekly OCAD U IT Services Maintenance Windows
(10)OCAD U 365 Faculty & Staff: Configure OCAD U 365 Email on Android Faculty & Staff: Configure OCAD U 365 Email on Apple Mail Desktop Client Faculty & Staff: Configure OCAD U 365 Email on iOS Device Faculty & Staff: Configure OCAD U 365 Email on Outlook for Mac Faculty & Staff: Configure OCAD U 365 Email on Outlook for Windows Faculty & Staff: How to Access and Log In to OCAD U Email and Office 365 in a Browser Faculty & Staff: OCAD U 365 EMAIL FAQ	(1)Payable Payable: FAQ	(3)Phone System How to forward calls from an OCADU desk phone How to register a Mitel 5302 phone Phone System: How do I setup,access and use my voice mailbox ?
(9)Security Confidential Label Instructions Laptop Program: Data Backup Security: Data Encryption at OCAD U Security: Guidelines for International Travel Security: How to find a senders email address. Security: How to Reset Your OCAD U Password Security: Lost your iPhone or Android Device? Remote Wipe with Outlook Web Access	(10)Web and Network Services Blogs: Introduction to OCAD U Blogs Decommissioning dashboard.ocadu.ca Faculty and Staff: How do I create an Adobe Connect room? Faculty and Students: What is the URL for Lynda.com at OCAD U? Students and Faculty: Using Google Drive Weekly OCAD U IT Services Maintenance Windows Zoom at OCAD U	(5)Wireless How to Reset Your Wifi: Mac OS X Weekly OCAD U IT Services Maintenance Windows Wireless: eduroam access Wireless: FAQs Wireless: How do I connect to ocadu Wi-Fi ?

Add TechSmith Relay Media Directly to a Module

Use this method of adding TechSmith Relay media to your course if you just want viewers to consume the content and do not require quizzing or grading functionality. * Login to Canvas and navigate to your course. * Click Modules in the course navigat...

Adobe Creative Cloud: Deserialization

When switching to using an Adobe Enterprise ID on a computer that has been imaged by IT Services with a serialized package, it is recommended that one perform a deserialization of the existing Adobe software on the computer before signing in to avoid prob...

Copy & Print Services: Student Monitor Schedule

Create Folders in TechSmith Relay to Organize Content

TechSmith Relay has the ability to create Folders (and Sub-Folders) to help organize content. The written procedure is outlined below. Click here to see a video demonstration. [https://ocadu.techsmithrelay.com/Fs4b] * Login to your TechSmith Relay Libr...

Creating Screen Recordings with Quicktime Player

Apple's Quicktime Player has the ability to record the computer screen. * Launch Quicktime Player. * Click File and select New Screen Recording. * A new Screen Recording window opens. * Click the arrow beside the Record button to make sure the co...

Papyrus: FAQ for Students

This is a student FAQ page for Papyrus [https://papyrus-its.ocad.ca/papyrus/login]. * What is Papyrus? * Who administers the Papyrus system? * Who can use Papyrus? * How do I access it? * What is the Papyrus Terms of Use? * When will my mate...

Students: How do I apply for a job with IT Services?

ARE YOU A HARD WORKING STUDENT LOOKING FOR A JOB ON CAMPUS? IT Services employs students at the AV [http://www.ocadu.ca/services/it/service-catalog/AV-Help-Desk.htm] and IT Help Desks [http://www.ocadu.ca/services/it/service-catalog/IT-Services-Help-Des...

Uploading Videos with TechSmith Relay

The TechSmith Relay application is used to record but it also has the ability to upload previously created videos to your TechSmith Relay Library. * Launch TechSmith Relay. If prompted, enter your OCAD U username and password. * Click the Upload butt...

Zoom at OCAD U

WHAT IS ZOOM Zoom [https://zoom.us/] is a modern enterprise communications solution, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. USES OF ZOOM Using video, audio and ...

Zoom: How to Schedule a Meeting

ZOOM HOW TO SCHEDULING A MEETING TIP: ALL ZOOM ATTENDEES MUST HAVE ZOOM CLIENT OR APP INSTALLED TO PARTICIPATE. PLEASE NOTIFY YOUR ATTENDEES IN ADVANCE. NOTE: If you are scheduling a meeting for another user, select Enable join before host under meeti...

Zoom: Joining a Meeting

ZOOM: JOINING A MEETING TIPS: * PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host instructions, do not speak over others, use a private chat window to not disrupt flow of the meeting * DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: C...

Zoom: Meetings 101

ZOOM MEETINGS 101 TOP 4 TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS * ONLINE MEETINGS ≠ REAL IN-PERSON MEETINGS: The meeting needs to be structured, as participants cannot all speak at once. Lead the meeting, inviting questions at specific times, and u...

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