* 1.0 Introduction * 2.0 Computer Studios and Clusters * 2.1 Standard Practice * 2.2 Accessibility Hardware and Software * 2.3 Exam Accommodations * 3.0 Laptop Program and Mobile Devices * 3.1 Standard Practice * 3.2 Software * 3.3 Borrowing / Returning Items * 3.4 Personal Devices * 4.0 Web Accessibility of Communications and Ap...

5TH STATION TURN AROUND TIME OUR TURNAROUND TIME FOR AN ORDER IS _24 HOURS_ AND COULD POTENTIALLY BE LONGER! How so? Please consider the following: * We want to be sure you are getting exactly what you imagined and this takes time. * The first step would be reviewing your file and making any adjustments necessary (Check out our training and tuto...

_WELCOME TO THE WORLD OF 5TH COLOUR STATION PRINTING! _ This knowledge base article will provide all the necessary information that you need to get started printing with our newest digital press, the Ricoh C7210sx! Our new digital press (Ricoh C7210sx) is a 4-colour (CMYK) process printer with a 5th toner slot for a variety of specialty colours. Plea...

RICOH 5TH STATION PRINTING: FREQUENTLY ASKED QUESTIONS WHAT IS 5TH STATION PRINTING? * 5th station printing refers to our printer's capability to print another 'specialty colour' along with the basic 4 process colours (Cyan, Magenta, Yellow, Black). * Having a separate station for specialty colours allows for such effects as: * Proper tone & ...

RICOH 5TH STATION PRICING Prints on the Ricoh cost the same as Standard Laser Printing (See price chart here [https://www.ocadu.ca/Assets/content/copy-print/Print+Shop+Price+List+2018.jpg?method=1]), with the exception of specialty colours and black paper. Each pass of specialty colour is $0.25, in addition to the regular cost of printing. Duplex pr...

WHAT IS SHOWSPACE? Showspace is a publicly accessible viewing space curated by Copy & Print Services with the intent of promoting OCAD University students' work. Selected works will be displayed on three 25.50" x 70" floating panels in the entrance corridor of 51 McCaul between the student workspace and the Print Shop. CONDITIONS Work displayed mu...

DIGITAL SIGNAGE (XIBO) What is Xibo? Xibo is a powerful open source Digital Signage content management system and display player software. It can display wide range of media on various displays screen sizes and with VPN remotely schedule your content though a web portal. Key Benefits of Service * Streamline information into one point of contact ...

WHAT IS LIMESURVEY? LimeSurvey is a standalone survey tool that's run on-premise. It's a more complex tool for conducting surveys from internal OCAD U faculty, staff, and students or external users to OCAD U. The LimeSurvey tool is intended to be used by some Administrative staff, Institutional Analysis, and for Research purposes for surveys requiring...

This guide is for enrolling existing Windows 10 devices that have already been deployed but need to be enrolled with Microsoft Intune. By connecting your Windows 10 device to Intune, you will receive improved device security via Microsoft Defender Advanced Threat Protection(ATP) as well as storage of your computer's encryption key in case you get lock...

If you have received a Mac laptop for a long term loan from OCAD U and are being instructed by IT Services to complete setup of the device on your own, this article is for you! The following will illustrate what to do during certain portions of the Mac setup process: we have omitted some screens as they may not appear on all computers and aren't integ...

If you have just received a Windows laptop from IT Services this guide details the recommended self-setup procedure. Follow along with this guide on a phone or another computer. You may or may not see all of these screens as part of the setup procedure, and the appearance and wording of some screens may differ slightly. Before you begin, plug the comp...

Synchronizing your data to OneDrive is a fantastic way to keep your work files protected in the cloud. OneDrive provides 5TB of space for your files. BENEFITS OF SYNCING TO ONEDRIVE * SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE OFFLINE. OneDrive is available for Windows, macOS, iOS and Android. OneDrive is also accessible from a...

What is MFA? What do you need to do? Set up Authenticator (Video) Set up Authenticator (Written) What's next? Adding a New Phone or Secondary Device FAQ Troubleshooting - Authenticator says the Microsoft account doesn't exist - Outlook app stopped sending and receiving WHAT IS MFA? MFA is a highly effective cybersecurity measure, widely adopted in ...

Guide for the Non-Student/Non-Employee Access Request Form PLEASE USE THIS FORM [HTTPS://ECM.OCADU.CA/FORMS/NSNESPONSOR] TO REQUEST NON-STUDENT/NON-EMPLOYEE (NSNE) ACCESS FOR THE PERSON(S) YOU ARE SPONSORING. YOU MUST BE AN OCAD U EMPLOYEE TO REQUEST NSNE ACCESS IF YOU HAVE QUESTIONS PLEASE CONTACT ERPSUPPORT@OCADU.CA.  _If the users only require ...

For those new to using Forms, please review this article before proceeding: OCAD U 365: Getting Started with Microsoft Forms [https://ocaduniversity.sharepoint.com/sites/pwa/OCADUWebsiteUpgrade/_layouts/OneNote.aspx?id=%2Fsites%2Fpwa%2FOCAD%20U%20Website%20Upgrade%2FShared%20Documents%2FOCAD%20U%20Website%20Upgrade%20Notebook&wd=target%28KB%20Articles....

GAL FAQ: * What is the Global Address List (GAL)? * Who shows up? * Who sees who? * Which 365 apps use the GAL? * How does this affect my experience on Office 365? * What happens if I am hidden in the GAL? WHAT IS THE GLOBAL ADDRESS LIST (GAL)? The Global Address List (GAL) works like an electronic address book that contains the list of us...

This article is for former OCAD U students who have content in their student Google Drive. OCAD U is moving the student email system from Gmail to Office 365. Included in the migration is current students, students eligible to enroll and recent alumni. You may have received a message indicating that your old OCAD U student email is not being migrated ...

WEBSPACE - WEB SERVER All students and faculty members have access to OCAD Webspace (webspace.ocad.ca) in order to facilitate curriculum. This server is a tool for educational uses only and usage is bound by OCAD's Acceptable Use (AUP) and Web Technology Policies. This service is monitored regularly for usage inconsistent with OCAD's published policy d...

WELCOME! THIS IS A DIRECTORY OF THE IT SERVICES KNOWLEDGE-BASE ARTICLES THAT YOU CAN READ THROUGH TO HELP YOU GET STARTED AT OCAD U. PLEASE NOTE THAT YOU CAN REFER TO THIS LIST AS A REFRESHER, AS THE ARTICLES IN THIS LIST WILL BE UPDATED WHEN NEEDED. GETTING STARTED: * Faculty & Staff: How to Access and Log In to OCAD U Email and Office 365 in a...

ABOUT OCAD U COMPUTERS Desktops and Laptops are owned by the institution regardless of which departmental budget they were purchased from. IT Services is responsible for supporting and maintaining all OCAD U owned computing technology. CONSIDERATIONS: * SOFTWARE LICENSING: * IT Services negotiates software licenses based on FTE and Device insta...

Microsoft Teams is the preferred platform for online meetings however, limited Zoom licensing is available for specific use cases which can be assessed by IT Services upon receipt of a Special Event Support request. Login on the left hand side of the screen, click on Submit a ticket and select Special Event Support Form. If you are planning an event, ...

HOW DO I SETUP MY VOICE MAILBOX FOR THE FIRST TIME?  FROM YOUR OFFICE: * Press 8 * Enter the default security code.  Contact the IT Help Desk for this code. * As a new user, you will be asked to set up the following : * Create a new password * Record your name * Record your Personal Greeting FROM A SHARED PHONE ON OCADU CAMPUS : ...

Who is this document for? Staff and faculty members who host guests at OCADU often require short-term wireless access for those guests. First, some history OCADU has managed a separate wireless network for guests ('OCADU-Guest') for several years. This network uses a captive portal ('splash screen') for authentication. This system has three issues...

THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO A TEAM. Sharing files from your OneDrive is a quick way to give access to external users. For external users, this requires them to go through the process to obtain a verification code to gain access to the files y...

TROUBLESHOOTING FAQ FOR PRINTER ISSUES  Print Shop Ext. 202 Email - copyprint@ocadu.ca MFD = Multi-Function Device SFD = Single Function Device HOW DO I REPLACE CONSUMABLES? (TONER/WASTE TONER)  * Follow instructions on the display screen * Instructions are also included in the toner/waste toner boxes * Mark boxes of empty toner with ...

At OCAD U we use Microsoft Teams for virtual meetings. Some of the tips below are specifically for Teams and others can apply to various meeting platforms. BEFORE YOU HOST OR JOIN A VIRTUAL MEETING  * DOWNLOAD AND INSTALL THE TEAMS APP [HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...

WHAT IS ZOOM Zoom [https://zoom.us/] is a modern enterprise communications solution, with a secure, easy platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. WHY USE ZOOM? When Teams meeting cannot accommodate the user or meeting needs, Zoom is ideal for: * External Guest(s) if they are not...

How to check and update your Zoom client? How do install Zoom Client or Desktop Outlook plugin? How do I reset my password? What are the system requirements for large meeting? What is the difference in functionality between desktop client vs Mobile app? What features are lost when using a web client? What is the difference between Licensed account and w...

KEEP ZOOM MEETINGS SECURE AND REDUCE THE ODDS OF UNWANTED GUESTS Zoom's offers a number of security settings and features to help reduce the possibility of unknown or unwelcome attendees joining your meeting or webinar, because if someone sneaks in, they could listen, capture screenshots, or disrupt the meeting with unwanted video or audio. KEEP YOUR...

Virtual Backgrounds is a helpful feature to further engage your colleagues or create an unified presence within your virtual meeting or webinar. NOTE Using Virtual Backgrounds will have an impact on your computer system and may affect the overall meeting experience. File size restrictions: * Background image, there is no size restriction when ad...

ZOOM: JOINING A MEETING  TIPS: * MAKE SURE ZOOM IS UP TO DATE: Always update when prompted and update frequently * PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host instructions, do not speak over others, use a private chat window to not disrupt flow of the meeting * DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: Check your audio ...

TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS * Online meetings ≠ real in-person meetings: The meeting needs to be structured, as participants cannot all speak at once. Lead the meeting, inviting questions at specific times, and use the Chat feature to have participants request the floor. * Use Mute and Unmute options for Video / Audio: when you don'...