Knowledgebase
(136)Administrative Staff
(32)Canvas Cloud
(19)ePortfolio
(2)IT Info Sessions - Recordings
(19)IT Security
(49)Laptop Program
(5)macOS
(16)Microsoft 365
(17)Microsoft Teams
(5)Microsoft Windows
(3)Online Events
(18)Remote Teaching and Learning
(6)Research
(188)Students and Faculty
(17)TechSmith Knowmia
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(24)Copy & Print
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(14)OCAD U 365 Email
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(11)Security
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* 1.0 Introduction
* 2.0 Computer Studios and Clusters
* 2.1 Standard Practice
* 2.2 Accessibility Hardware and Software
* 2.3 Exam Accommodations
* 3.0 Laptop Program and Mobile Devices
* 3.1 Standard Practice
* 3.2 Software
* 3.3 Borrowing / Returning Items
* 3.4 Personal Devices
* 4.0 Web Accessibility of Communications and Ap...
Use this procedure to add or remove users to a distribution group.
* Login to your OCAD U Email [https://outlook.office.com/mail/inbox]
in a web browser.
* Click the SETTINGS (gear) icon.
* Click VIEW ALL OUTLOOK SETTINGS. The Settings panel opens.
* In the Settings panel, click GENERAL and click DISTRIBUTION
GROUPS.
* Under DISTRIBUTION GR...
5TH STATION TURN AROUND TIME
OUR TURNAROUND TIME FOR AN ORDER IS _24 HOURS_ AND COULD POTENTIALLY
BE LONGER!
How so? Please consider the following:
* We want to be sure you are getting exactly what you imagined and
this takes time.
* The first step would be reviewing your file and making any
adjustments necessary (Check out our training and tuto...
_WELCOME TO THE WORLD OF 5TH COLOUR STATION PRINTING! _
This knowledge base article will provide all the necessary information
that you need to get started printing with our newest digital press,
the Ricoh C7210sx! Our new digital press (Ricoh C7210sx) is a 4-colour
(CMYK) process printer with a 5th toner slot for a variety of
specialty colours.
Plea...
RICOH 5TH STATION PRINTING: FREQUENTLY ASKED QUESTIONS
WHAT IS 5TH STATION PRINTING?
* 5th station printing refers to our printer's capability to print
another 'specialty colour' along with the basic 4 process colours
(Cyan, Magenta, Yellow, Black).
* Having a separate station for specialty colours allows for such
effects as:
* Proper tone & ...
RICOH 5TH STATION PRICING
Prints on the Ricoh cost the same as Standard Laser Printing (See
price chart here
[https://www.ocadu.ca/Assets/content/copy-print/Print+Shop+Price+List+2018.jpg?method=1]),
with the exception of specialty colours and black paper.
Each pass of specialty colour is $0.25, in addition to the regular
cost of printing. Duplex pr...
WHAT IS SHOWSPACE?
Showspace is a publicly accessible viewing space curated by Copy &
Print Services with the intent of promoting OCAD University students'
work. Selected works will be displayed on three 25.50" x 70" floating
panels in the entrance corridor of 51 McCaul between the student
workspace and the Print Shop.
CONDITIONS
Work displayed mu...
DIGITAL SIGNAGE (XIBO)
What is Xibo?
Xibo is a powerful open source Digital Signage content management
system and display player software. It can display wide range of media
on various displays screen sizes and with VPN remotely schedule your
content though a web portal.
Key Benefits of Service
* Streamline information into one point of contact
...
WHAT IS LIMESURVEY?
LimeSurvey is a standalone survey tool that's run on-premise. It's a
more complex tool for conducting surveys from internal OCAD U faculty,
staff, and students or external users to OCAD U. The LimeSurvey tool
is intended to be used by some Administrative staff, Institutional
Analysis, and for Research purposes for surveys requiring...
This guide is for enrolling existing Windows 10 devices that have
already been deployed but need to be enrolled with Microsoft Intune.
By connecting your Windows 10 device to Intune, you will receive
improved device security via Microsoft Defender Advanced Threat
Protection(ATP) as well as storage of your computer's encryption key
in case you get lock...
As part of IT Services at OCAD U's software deployment and management
services, we install software on our computers that helps us perform
updates.
If you are a user of a loaned Apple laptop from OCAD U, you may notice
the presence of an application known as "Managed Software Center".
This app provides automatic updates for third-party programs as w...
Synchronizing your data to OneDrive is a fantastic way to keep your
work files protected in the cloud. OneDrive provides 5TB of space for
your files.
BENEFITS OF SYNCING TO ONEDRIVE
* SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE
OFFLINE. OneDrive is available for Windows, macOS, iOS and Android.
OneDrive is also accessible from a...
What is MFA?
What do you need to do?
Set up Authenticator (Video)
Set up Authenticator (Written)
What's next?
Adding a New Phone or Secondary Device
FAQ
Troubleshooting
- Authenticator says the Microsoft account doesn't exist
- Outlook app stopped sending and receiving
WHAT IS MFA?
MFA is a highly effective cybersecurity measure, widely adopted in
...
Guide for the Non-Student/Non-Employee Access Request Form
PLEASE USE THIS FORM [HTTPS://ECM.OCADU.CA/FORMS/NSNESPONSOR] TO
REQUEST NON-STUDENT/NON-EMPLOYEE (NSNE) ACCESS FOR THE PERSON(S) YOU
ARE SPONSORING. YOU MUST BE AN OCAD U EMPLOYEE TO REQUEST NSNE ACCESS
IF YOU HAVE QUESTIONS PLEASE CONTACT ERPSUPPORT@OCADU.CA.
_If the users only require ...
For those new to using Forms, please review this article before
proceeding:
OCAD U 365: Getting Started with Microsoft Forms
[https://ocaduniversity.sharepoint.com/sites/pwa/OCADUWebsiteUpgrade/_layouts/OneNote.aspx?id=%2Fsites%2Fpwa%2FOCAD%20U%20Website%20Upgrade%2FShared%20Documents%2FOCAD%20U%20Website%20Upgrade%20Notebook&wd=target%28KB%20Articles....
GAL FAQ:
* What is the Global Address List (GAL)?
* Who shows up?
* Who sees who?
* Which 365 apps use the GAL?
* How does this affect my experience on Office 365?
* What happens if I am hidden in the GAL?
WHAT IS THE GLOBAL ADDRESS LIST (GAL)?
The Global Address List (GAL) works like an electronic address book
that contains the list of us...
This article is for former OCAD U students who have content in their
student Google Drive.
OCAD U is moving the student email system from Gmail to Office 365.
Included in the migration is current students, students eligible to
enroll and recent alumni. You may have received a message indicating
that your old OCAD U student email is not being migrated ...
WEBSPACE - WEB SERVER
For users of this service, please note that when you attempt to
login with your SFTP client on/after MARCH 19,2021, you will be
prompted to accept new SSH HOST KEYS by your SFTP client. YOU MUST
ACCEPT/ALLOW THE UPDATE OF THE SSH HOST KEYS WHEN PROMPTED OR YOU WILL
NOT BE ABLE TO CONNECT.
All students and faculty members have ...
WELCOME!
THIS IS A DIRECTORY OF THE IT SERVICES KNOWLEDGE-BASE ARTICLES THAT
YOU CAN READ THROUGH TO HELP YOU GET STARTED AT OCAD U. PLEASE NOTE
THAT YOU CAN REFER TO THIS LIST AS A REFRESHER, AS THE ARTICLES IN
THIS LIST WILL BE UPDATED WHEN NEEDED.
GETTING STARTED:
* Faculty & Staff: How to Access and Log In to OCAD U Email and
Office 365 in a...
ABOUT OCAD U COMPUTERS
Desktops and Laptops are owned by the institution regardless of which
departmental budget they were purchased from. IT Services is
responsible for supporting and maintaining all OCAD U owned computing
technology.
CONSIDERATIONS:
* SOFTWARE LICENSING:
* IT Services negotiates software licenses based on FTE and Device
insta...
Microsoft Teams is the preferred platform for online meetings however,
limited Zoom licensing is available for specific use cases which can
be assessed by IT Services upon receipt of a Special Event Support
request. Login on the left hand side of the screen, click on Submit a
ticket and select Special Event Support Form.
If you are planning an event, ...
HOW DO I SETUP MY VOICE MAILBOX FOR THE FIRST TIME?
FROM YOUR OFFICE:
* Press 8
* Enter the default security code. Contact the IT Help Desk for
this code.
* As a new user, you will be asked to set up the following :
* Create a new password
* Record your name
* Record your Personal Greeting
FROM A SHARED PHONE ON OCADU CAMPUS : ...
Who is this document for?
Staff and faculty members who host guests at OCADU often require
short-term wireless access for those guests.
First, some history
OCADU has managed a separate wireless network for guests
('OCADU-Guest') for several years. This network uses a captive portal
('splash screen') for authentication. This system has three issues...
If you have just received a Windows laptop from OCAD U IT Services
this guide details the recommended self-setup procedure. Follow along
with this guide on a phone or another computer. You may or may not see
all of these screens as part of the setup procedure, and the
appearance and wording of some screens may differ slightly.
Before you begin, plug t...
If you have received an Apple computer from OCAD U and are being
instructed by IT Services to complete setup of the device on your own,
this article is for you!
The following will illustrate what to do during certain portions of
the Mac setup process: we have omitted some screens as they may not
appear on all computers and aren't integral to the setup...
If you have just received a Windows laptop from OCAD U IT Services
this guide details the recommended self-setup procedure. Follow along
with this guide on a phone or another computer. You may or may not see
all of these screens as part of the setup procedure, and the
appearance and wording of some screens may differ slightly.
Before you begin, plug t...
THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL
USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO
A TEAM.
Sharing files from your OneDrive is a quick way to give access to
external users. For external users, this requires them to go through
the process to obtain a verification code to gain access to the files
y...
TROUBLESHOOTING FAQ FOR PRINTER ISSUES
Print Shop Ext. 202
Email - copyprint@ocadu.ca
MFD = Multi-Function Device
SFD = Single Function Device
HOW DO I REPLACE CONSUMABLES? (TONER/WASTE TONER)
* Follow instructions on the display screen
* Instructions are also included in the toner/waste toner boxes
* Mark boxes of empty toner with ...
At OCAD U we use Microsoft Teams for virtual meetings. Some of the
tips below are specifically for Teams and others can apply to various
meeting platforms.
BEFORE YOU HOST OR JOIN A VIRTUAL MEETING
* DOWNLOAD AND INSTALL THE TEAMS APP
[HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...
WHAT IS ZOOM
Zoom [https://zoom.us/] is a modern enterprise communications
solution, with a secure, easy platform for video and audio
conferencing, messaging, and webinars across mobile, desktop, and room
systems.
WHY USE ZOOM?
When Teams meeting cannot accommodate the user or meeting needs, Zoom
is ideal for:
* External Guest(s) if they are not...
How to check and update your Zoom client?
How to install Zoom Client?
How to install Zoom Outlook plugin?
How do I reset my password?
What are the system requirements for large meeting?
What is the difference in functionality between desktop client vs
Mobile app?
What features are lost when using a web client?
What is the difference between Licensed ac...
KEEP ZOOM MEETINGS SECURE AND REDUCE THE ODDS OF UNWANTED GUESTS
Zoom offers a number of security settings and features to help reduce
the possibility of unwelcome attendees joining your meeting. Unwanted
attendees could listen, capture screenshots, or disrupt the meeting.
Security setting options before your Zoom meeting
Security options during your...
Virtual Backgrounds is a helpful feature to engage with your
colleagues, limit visual distractions, or create an unified presence
to identify speakers within your meeting or webinar.
NOTE
Using Virtual Backgrounds will have an impact on your computer system
and may affect the overall meeting experience.
File size restrictions:
* Background image...
TIP: ALL ZOOM ATTENDEES MUST HAVE LATEST VERSION OF ZOOM CLIENT, APP
OR WEB BROWSER INSTALLED TO PARTICIPATE. PLEASE NOTIFY YOUR ATTENDEES
IN ADVANCE.
Tip: Avoid unwanted guests
* Never share your meeting details (Meeting ID and passcode) on a
public forum or social media
* Always use a meeting password (set by default)
* Do not use your perso...
ZOOM: JOINING A MEETING
TIPS:
* MAKE SURE ZOOM IS UP TO DATE: Always update when prompted and
update frequently
* PRACTICE GOOD ONLINE MEETING ETIQUETTE: Follow the host
instructions, do not speak over others, use a private chat window to
not disrupt flow of the meeting
* DON'T LET TECHNOLOGY GET IN THE AWAY OF PARTICIPATING: Check your
audio ...
TIPS FOR RUNNING EFFECTIVE ONLINE MEETINGS
* Online meetings ≠ real in-person meetings: The meeting needs to
be structured, as participants cannot all speak at once. Lead the
meeting, inviting questions at specific times, and use the Chat
feature to have participants request the floor.
* Use Mute and Unmute options for Video / Audio: when you don'...
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