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Knowledgebase : Remote Teaching and Learning
Essential Tools for Remote Teaching
Want some tips on hosting and/or attending virtual Teams meetings and webinars? We have some for you here. [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2493/405/virtual-meeting-tips] Click here for recordings of IT Info Sessions [https://support-its.ocadu.ca/index.php?/Knowledgebase/List/Index/410/it-info-sessions---recordings] ...
How Can I Reduce the Size of My Files?
WHAT IS A LARGE FILE? * Email: Anything over 5 megabytes * Canvas: Anything over 100 megabytes, but we support up to 250 megabytes per file * OneDrive: Any file size. Your storage on OneDrive is 5TB! Learn more about OneDrive [https://support.microsoft.com/en-us/onedrive]. If you work with files that contain many images or video, you've probably...
Online Events - Getting Started
OCAD U IT Services is here to be your technology partner. Our staff are available to support you and work with you to ensure a successful event. A successful event starts with a good plan. As the host of your meeting or event there are a few things you will want to be familiar with. IT Services supports Live Events and Meetings in Microsoft Teams and ...
Adobe Media Encoder: Re-encoding video for smaller file size
Sometimes, you may find yourself with a video file that is troublesome because of its large file size. For instance, large video files are harder to stream for users who have slower internet. They can also be harder to stream when a user is further away geographically. To make a video's file size smaller, try re-encoding the video with Adobe Media Enc...
Global Accelerator Service
The Global Accelerator service uses access points globally to provide faster and more reliable access to services hosted around the world. The Global Accelerator service is provided by Alibaba's Cloud Enterprise Network Services. (Alibaba Cloud T [https://www.alibabacloud.com/help/faq-detail/42417.htm]erms of Service [https://www.alibabacloud.com/help/f...
Internet at home - Tips and Troubleshooting
While the IT Help Desk is here to support you with any issues you are experiencing with your computer, we would like to provide you with some tips and tricks to optimize your internet at home in preparation for the next semester. Test your internet speed at speedtest.net [https://www.speedtest.net/] The following are recommended speeds based on acti...
IT Security: Securely Working Remotely
Working from home now more than ever increases cyber security risk. The protective controls that are available on the university network are no longer protecting you, so increased diligence is required on your part in order to mitigate the increased risk. AT A MINIMUM please ensure you are practicing the following 3 important steps to securely work fr...
LinkedIn Learning
[HTTPS://WWW.LINKEDIN.COM/LEARNING/LOGIN-ENT] LINKEDIN LEARNING INCLUDES LYNDA.COM'S EXCELLENT CONTENT AND MORE. TO ACCESS BROWSE TO HTTPS://MY.OCADU.CA [HTTPS://MY.OCADU.CA] AND CLICK LINKEDIN LEARNING. WHAT'S NEW? * LinkedIn Learning offers more content than Lynda.com * More relevant recommendations and better search WHAT'S NOT NEW? *...
Making Tutorial Videos
WHAT APPROACH SHOULD I TAKE WHEN MAKING VIDEOS?  PERFECT IS THE ENEMY OF GOOD [HTTPS://EN.WIKIPEDIA.ORG/WIKI/PERFECT_IS_THE_ENEMY_OF_GOOD].  If you are just starting out, the best approach is to keep things as simple as possible using technologies and approaches that are self-serve, where you can control and execute your own content.  What will det...
Microsoft 365 - Sync your files with OneDrive
Synchronizing your data to OneDrive is a fantastic way to keep your work files protected in the cloud. OneDrive provides 5TB of space for your files. BENEFITS OF SYNCING TO ONEDRIVE * SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE OFFLINE. OneDrive is available for Windows, macOS, iOS and Android. OneDrive is also accessible from a...
Online Events - Example Plan
IT Services staff are available to provide guidance and support. To get started, please tell us about your event by filling out the ONLINE EVENT SUPPORT FORM. Login on the left hand side of the screen, click on SUBMIT A TICKET and select ONLINE EVENT SUPPORT FORM. This is the best way to capture important details about your event and provides a great st...
Student IT Info Sessions Recordings
IT INFO SESSION: TOOLS FOR REMOTE LEARNING * Using Microsoft Teams * Knowmia: Recording video of your screen, smartphone, camera * Office 365 * OneDrive and OneNote * Canvas Learning Management System
Upgrade ForticlientVPN to ForiclientEMS
To improve the security of VPN services, it required to all VPN users to upgrade the previous versions of Forticlient VPN to endpoint protection Forticlient EMS software. The new integrated platform provides VPN client protection with the following security features: * Malware Protection: AntiVirus, AntiExploit, Removable Media Access (like USB) sca...
Virtual Meeting Tips
At OCAD U we use Microsoft Teams for virtual meetings. Some of the tips below are specifically for Teams and others can apply to various meeting platforms. BEFORE YOU HOST OR JOIN A VIRTUAL MEETING  * DOWNLOAD AND INSTALL THE TEAMS APP [HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...