Knowledgebase
(135)Administrative Staff
(32)Canvas Cloud
(16)ePortfolio
(2)IT Info Sessions - Recordings
(19)IT Security
(49)Laptop Program
(5)macOS
(16)Microsoft 365
(17)Microsoft Teams
(5)Microsoft Windows
(3)Online Events
(18)Remote Teaching and Learning
(6)Research
(186)Students and Faculty
(17)TechSmith Knowmia
Students, faculty and staff at OCAD U can access the software shown in
the following tables. Some software is downloaded from the internet,
while others need to be requested. Please see the Access column, it
provides a link to the software.
* OCAD U Software - All students, faculty and staff
* OCAD U Software - Program and course specific
* OCAD...
Want some tips on hosting and/or attending virtual Teams meetings and
webinars? We have some for you here.
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2493/405/virtual-meeting-tips]
Click here for recordings of IT Info Sessions
[https://support-its.ocadu.ca/index.php?/Knowledgebase/List/Index/410/it-info-sessions---recordings]
...
WHAT IS A LARGE FILE?
* Email: Anything over 5 megabytes
* Canvas: Anything over 100 megabytes, but we support up to 250
megabytes per file
* OneDrive: Up to 100GB per file. Your storage on OneDrive is 5TB!
Learn more about OneDrive
[https://support.microsoft.com/en-us/onedrive].
If you work with files that contain many images or video, you've
p...
OCAD U IT Services is here to be your technology partner. Our staff
are available to support you and work with you to ensure a successful
event. A successful event starts with a good plan. As the host of your
meeting or event there are a few things you will want to be familiar
with.
IT Services supports Live Events and Meetings in Microsoft Teams and
...
We currently host and/or provide access to services to assist in your
work and learning.
These sites and cloud services have passed reviews of their License
Agreements, Privacy, Security and Accessibility prior to purchase and
we have standing contracts with all of these providers. Read more
about Cloud Services - Policies
[https://support-its.ocadu.c...
Sometimes, you may find yourself with a video file that is troublesome
because of its large file size. For instance, large video files are
harder to stream for users who have slower internet. They can also be
harder to stream when a user is further away geographically.
To make a video's file size smaller, try re-encoding the video with
Adobe Media Enc...
Cloud services
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2579/405/sites-and-services#gsc.tab=0]
have passed reviews of their License Agreements, Privacy, Security and
Accessibility prior to purchase and we have standing contracts with
all of these providers.
SECURITY AND PRIVACY
Cloud Services procured or used by OCAD Univer...
The Global Accelerator service uses access points globally to provide
faster and more reliable access to services hosted around the world.
The Global Accelerator service is provided by Alibaba's Cloud
Enterprise Network Services. (Alibaba Cloud T
[https://www.alibabacloud.com/help/faq-detail/42417.htm]erms of
Service [https://www.alibabacloud.com/help/f...
While the IT Help Desk is here to support you with any issues you are
experiencing with your computer, we would like to provide you with
some tips and tricks to optimize your internet at home in preparation
for the next semester.
Test your internet speed at speedtest.net [https://www.speedtest.net/]
The following are recommended speeds based on acti...
Working from home now more than ever increases cyber security risk.
The protective controls that are available on the university network
are no longer protecting you, so increased diligence is required on
your part in order to mitigate the increased risk.
AT A MINIMUM please ensure you are practicing the following 3
important steps to securely work fr...
[HTTPS://WWW.LINKEDIN.COM/LEARNING/LOGIN-ENT]
TO ACCESS BROWSE TO HTTPS://MY.OCADU.CA [HTTPS://MY.OCADU.CA] AND
CLICK LINKEDIN LEARNING.
DO I NEED A LINKEDIN ACCOUNT TO USE LINKEDIN LEARNING?
NO. All you need is your OCAD U faculty, staff or student username and
password. LOG IN AT HTTPS://MY.OCADU.CA [HTTPS://MY.OCADU.CA] AND
CLICK LINKEDIN LEAR...
WHAT APPROACH SHOULD I TAKE WHEN MAKING VIDEOS?
PERFECT IS THE ENEMY OF GOOD
[HTTPS://EN.WIKIPEDIA.ORG/WIKI/PERFECT_IS_THE_ENEMY_OF_GOOD].
If you are just starting out, the best approach is to keep things as
simple as possible using technologies and approaches that are
self-serve, where you can control and execute your own content.
What will det...
Synchronizing your data to OneDrive is a fantastic way to keep your
work files protected in the cloud. OneDrive provides 5TB of space for
your files.
BENEFITS OF SYNCING TO ONEDRIVE
* SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE
OFFLINE. OneDrive is available for Windows, macOS, iOS and Android.
OneDrive is also accessible from a...
IT Services staff are available to provide guidance and support. To
get started, please tell us about your event by filling out the ONLINE
EVENT SUPPORT FORM. Login on the left hand side of the screen, click
on SUBMIT A TICKET and select ONLINE EVENT SUPPORT FORM. This is the
best way to capture important details about your event and provides a
great st...
Microsoft Teams is the preferred platform for online meetings however,
limited Zoom licensing is available for specific use cases which can
be assessed by IT Services upon receipt of a Special Event Support
request. Login on the left hand side of the screen, click on Submit a
ticket and select Special Event Support Form.
If you are planning an event, ...
IT INFO SESSION: TOOLS FOR REMOTE LEARNING
* Using Microsoft Teams
* Knowmia: Recording video of your screen, smartphone, camera
* Office 365
* OneDrive and OneNote
* Canvas Learning Management System
To improve the security of VPN services, it required to all VPN users
to upgrade the previous versions of Forticlient VPN to endpoint
protection Forticlient EMS software. The new integrated platform
provides VPN client protection with the following security features:
* Malware Protection: AntiVirus, AntiExploit, Removable Media Access
(like USB) sca...
At OCAD U we use Microsoft Teams for virtual meetings. Some of the
tips below are specifically for Teams and others can apply to various
meeting platforms.
BEFORE YOU HOST OR JOIN A VIRTUAL MEETING
* DOWNLOAD AND INSTALL THE TEAMS APP
[HTTPS://CAN01.SAFELINKS.PROTECTION.OUTLOOK.COM/?URL=HTTPS%3A%2F%2FWWW.MICROSOFT.COM%2FEN-CA%2FMICROSOFT-365%2FMIC...
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