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Knowledgebase : Students and Faculty > OCAD U 365
YOUR OCAD U STUDENT EMAIL HAS MOVED FROM GMAIL TO OUTLOOK! Access your student email via myocadu.ca, click on "Student Email" to access your new Outlook email inbox and select "OCAD U 365" to access all of the apps available to you in the Microsoft 365 environment. All student email was migrated from Gmail to OCAD U 365! UPDATES & CHANGES * Team...
Microsoft Teams is a collaboration platform that combines chat, video and file storage. In this Quick Start Guide we will show you the basic functions of Teams. When you are ready to learn more, the More Resources section provides links to online resources that will explain Teams in more depth. _Please note: Some faculty may create a team for each of t...
Microsoft Teams is a collaboration platform that combines chat, video and file storage. In this Quick Start Guide we will show you the basic functions of Teams. When you are ready to learn more, the More Resources section provides links to online resources that will explain Teams in more depth. _Please note: Some faculty may create a team for each of t...
A message or mulitple messages you were expecting from a legitimate known external sender was never delivered to your Inbox. There are many reasons this may have occurred, but first we'll clear a few things up: * MYTH: There is a 'blacklist' that OCAD U IT Services maintains and the person sending you email is on it. * FACT: Except in the case of k...
CAN I RECALL OR DELETE AN EMAIL MESSAGE I SENT TO THE WRONG PERSON, PEOPLE, OR DISTRIBUTION LIST? In certain circumstances and under the right conditions, you can recall a message sent accidentally. There are many limitations as outlined below, which very often do not result in a true recall of the message from all recipients. When in this situation,...
Synchronizing your data to OneDrive is a fantastic way to keep your work files protected in the cloud. OneDrive provides 5TB of space for your files. BENEFITS OF SYNCING TO ONEDRIVE * SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE OFFLINE. OneDrive is available for Windows, macOS, iOS and Android. OneDrive is also accessible from a...
BOOKINGS FROM MICROSOFT: “BOOKINGS GIVES YOU A FAST, EASY ALTERNATIVE TO TIME-CONSUMING, FRUSTRATING PHONE-SCHEDULING.”  Bookings allows you, an academic service unit or anyone to create a page with services, people and time slots to allow anyone to book time quickly and easily. It adds the events to a specific person's calendar, allows for cancellati...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR ANDROID TO ACCESS YOUR MICROSOFT 365 EMAIL & CALENDAR.  THE OUTLOOK APP WAS DESIGNED TO WORK WITH MICROSOFT 365 AND PROVIDES MORE FEATURES AND FUNCTIONALITY THAN THE NATIVE ANDROID EMAIL AND CALENDAR APPLICATIONS. ANDROID MAIL/GMAIL MAY CE...
IF YOU ARE USING THE OUTLOOK CLIENT FOR THE FIRST TIME FOR YOUR OCAD U EMAIL ACCOUNT, SKIP STEPS 4 AND 5.  1. Begin by launching Microsoft Outlook for Mac. 2. On the menu bar at the top of the screen, click "Outlook" and then click "Preferences". 3. On the window that pops up, click "Accounts". 4. Select your primary OCAD U email account from th...
PLEASE NOTE: THE FOLLOWING STEPS ARE ONLY NECESSARY WHEN NOT PLUGGED IN TO THE OCAD U NETWORK ON CAMPUS. If you are on campus and plugged into the network following the migration, simply restart Outlook and it will automatically configure. 1. OPEN "CONTROL PANEL" AND SELECT "MAIL (MICROSOFT OUTLOOK)"  2. CLICK "SHOW PROFILES"  3. CLICK "ADD..." /!...
GAL FAQ: * What is the Global Address List (GAL)? * Who shows up? * Who sees who? * Which 365 apps use the GAL? * How does this affect my experience on Office 365? * What happens if I am hidden in the GAL? WHAT IS THE GLOBAL ADDRESS LIST (GAL)? The Global Address List (GAL) works like an electronic address book that contains the list of us...
THIS ARTICLE IS FOR GRADUATING STUDENTS AT OCAD UNIVERSITY REGARDING OFFICE 365 UPON GRADUATION.  RELATED ARTICLES:  * OCAD U 365: Student Launch [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2423/384/ocad-u-365-student-launch] * OCAD U Gmail and Google Drive Discontinuation [https://support-its.ocadu.ca/index.php?/Knowledg...
OCAD U 365 (Microsoft Office 365) has very robust anti-virus/malware/phishing/spam protection. One of the features designed to protect the OCAD U community, is a fraud detection check that ensures messages arriving in your mailbox have actually originated from the person in the From: line of the message. The From: header on a message can be easily forge...
Managing documents is a huge part of your work at OCAD U, and it is recommended that all files be stored in the OCAD U 365 environment especially if they are sensitive in nature (see practical guide to data privacy article here) [https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2382/133/practical-guide-to-data-privacy-confidentiality--...
If you are having device configuration trouble and need to access your email and calendar immediately, you may always access both by browsing to https://365.ocadu.ca [https://365.ocadu.ca] and logging in with your OCADUid and password. 1. ISSUE: AUTHENTICATION FAILURE WHILE CONFIGURING DEVICES.  SOLUTION: Ensure that you are entering the correct user...
Focused Inbox helps you focus on the emails that matter most to you. It separates your inbox into two tabs--Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible--but out of the way--on the Other tab. You'll be informed about email flowing to Other, and you can switch between tabs at any time to tak...
INSTALL OUTLOOK FOR IOS [HTTPS://APPS.APPLE.COM/CA/APP/MICROSOFT-OUTLOOK/ID951937596] OR ANDROID [HTTPS://PLAY.GOOGLE.COM/STORE/APPS/DETAILS?ID=COM.MICROSOFT.OFFICE.OUTLOOK&HL=EN_CA], OR OUTLOOK FOR MACOS OR WINDOWS (VIA OCAD U 365 [HTTPS://365.OCADU.CA/]) FOR THE BEST EXPERIENCE WITH EMAIL AND CALENDARING TODAY. Download Outlook * OUTLOOK FOR IOS ...
  This how-to article [https://support.office.com/en-us/article/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07] will show you how to share folders or documents in a number of ways. These instructions work for both OneDrive and SharePoint. Items to note: * If sharing to an external user (someone without an OCAD U email addre...
WHY FIRSTNAME LASTNAME? The default display name is now organized by "Firstname Lastname" as this is the default for Office 365. This convention is displayed in several places in Office 365. As well, we've received complaints from some users who are referred to incorrectly because it so happens that their last names that are similar to first names. H...
Before you create a Team we recommend you email ithelp@ocadu.ca and request a distribution list for your course. In the email to IT Help, please provide the course code and section number, as well as the excel file of your class list from Canvas (When you are in the Canvas course, click Class List, then at the top right Download Excel) Having a dist...
THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO A TEAM. Sharing files from your OneDrive is a quick way to give access to external users. For external users, this requires them to go through the process to obtain a verification code to gain access to the files y...