Knowledgebase
(135)Administrative Staff
(32)Canvas Cloud
(16)ePortfolio
(2)IT Info Sessions - Recordings
(19)IT Security
(49)Laptop Program
(5)macOS
(16)Microsoft 365
(17)Microsoft Teams
(5)Microsoft Windows
(3)Online Events
(18)Remote Teaching and Learning
(6)Research
(186)Students and Faculty
(17)TechSmith Knowmia
YOUR OCAD U STUDENT EMAIL HAS MOVED FROM GMAIL TO OUTLOOK!
Access your student email via myocadu.ca, click on "Student Email" to
access your new Outlook email inbox and select "OCAD U 365" to access
all of the apps available to you in the Microsoft 365 environment.
All student email was migrated from Gmail to OCAD U 365!
UPDATES & CHANGES
* Team...
Microsoft Teams is a collaboration platform that combines chat, video
and file storage. In this Quick Start Guide we will show you the basic
functions of Teams.
TEAMS HAVE BEEN AUTOMATICALLY CREATED FOR ALL COURSES. Check out
Using Course Groups
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2522/402/using-course-groups#gsc.tab=0]...
Microsoft Teams is a collaboration platform that combines chat, video
and file storage. In this Quick Start Guide we will show you the basic
functions of Teams. When you are ready to learn more, the More
Resources section provides links to online resources that will explain
Teams in more depth.
_Please note: Some faculty may create a team for each of t...
Use this procedure to add or remove users to a distribution group.
* Login to your OCAD U Email [https://outlook.office.com/mail/inbox]
in a web browser.
* Click the SETTINGS (gear) icon.
* Click VIEW ALL OUTLOOK SETTINGS. The Settings panel opens.
* In the Settings panel, click GENERAL and click DISTRIBUTION
GROUPS.
* Under DISTRIBUTION GR...
A message or mulitple messages you were expecting from a legitimate
known external sender was never delivered to your Inbox. There are
many reasons this may have occurred, but first we'll clear a few
things up:
* MYTH: There is a 'blacklist' that OCAD U IT Services maintains and
the person sending you email is on it.
* FACT: Except in the case of k...
CAN I RECALL OR DELETE AN EMAIL MESSAGE I SENT TO THE WRONG PERSON,
PEOPLE, OR DISTRIBUTION LIST?
In certain circumstances and under the right conditions, you can
recall a message sent accidentally. There are many limitations as
outlined below, which very often do not result in a true recall of the
message from all recipients.
When in this situation,...
Synchronizing your data to OneDrive is a fantastic way to keep your
work files protected in the cloud. OneDrive provides 5TB of space for
your files.
BENEFITS OF SYNCING TO ONEDRIVE
* SECURELY ACCESS FILES ANYTIME ACROSS DEVICES, EVEN WHEN YOU ARE
OFFLINE. OneDrive is available for Windows, macOS, iOS and Android.
OneDrive is also accessible from a...
BOOKINGS
FROM MICROSOFT: “BOOKINGS GIVES YOU A FAST, EASY ALTERNATIVE TO
TIME-CONSUMING, FRUSTRATING PHONE-SCHEDULING.”
Bookings allows you, an academic service unit or anyone to create a
page with services, people and time slots to allow anyone to book time
quickly and easily. It adds the events to a specific person's
calendar, allows for cancellati...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS
THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR ANDROID TO ACCESS YOUR
MICROSOFT 365 EMAIL & CALENDAR. THE OUTLOOK APP WAS DESIGNED TO
WORK WITH MICROSOFT 365 AND PROVIDES MORE FEATURES AND FUNCTIONALITY
THAN THE NATIVE ANDROID EMAIL AND CALENDAR APPLICATIONS. ANDROID
MAIL/GMAIL MAY CE...
IF YOU ARE USING THE OUTLOOK CLIENT FOR THE FIRST TIME FOR YOUR OCAD U
EMAIL ACCOUNT, SKIP STEPS 4 AND 5.
1. Begin by launching Microsoft Outlook for Mac.
2. On the menu bar at the top of the screen, click "Outlook" and then
click "Preferences".
3. On the window that pops up, click "Accounts".
4. Select your primary OCAD U email account from th...
PLEASE NOTE: THE FOLLOWING STEPS ARE ONLY NECESSARY WHEN NOT PLUGGED
IN TO THE OCAD U NETWORK ON CAMPUS. If you are on campus and plugged
into the network following the migration, simply restart Outlook and
it will automatically configure.
1. OPEN "CONTROL PANEL" AND SELECT "MAIL (MICROSOFT OUTLOOK)"
2. CLICK "SHOW PROFILES"
3. CLICK "ADD..."
/!...
GAL FAQ:
* What is the Global Address List (GAL)?
* Who shows up?
* Who sees who?
* Which 365 apps use the GAL?
* How does this affect my experience on Office 365?
* What happens if I am hidden in the GAL?
WHAT IS THE GLOBAL ADDRESS LIST (GAL)?
The Global Address List (GAL) works like an electronic address book
that contains the list of us...
THIS ARTICLE IS FOR GRADUATING STUDENTS AT OCAD UNIVERSITY REGARDING
OFFICE 365 UPON GRADUATION.
FAQ:
* Office 365 for Graduating Students
* Moving files from your student OneDrive account
* Alumni: Email access only
* How long will I retain access to my Google Drive files? When are
you sunsetting GSuite?
* What about my access to the st...
OCAD U 365 (Microsoft Office 365) has very robust
anti-virus/malware/phishing/spam protection. One of the features
designed to protect the OCAD U community, is a fraud detection check
that ensures messages arriving in your mailbox have actually
originated from the person in the From: line of the message. The From:
header on a message can be easily forge...
Managing documents is a huge part of your work at OCAD U, and it is
recommended that all files be stored in the OCAD U 365 environment
especially if they are sensitive in nature (see practical guide to
data privacy article here)
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2382/133/practical-guide-to-data-privacy-confidentiality--...
If you are having device configuration trouble and need to access your
email and calendar immediately, you may always access both by browsing
to https://365.ocadu.ca [https://365.ocadu.ca] and logging in with
your OCADUid and password.
1. ISSUE: AUTHENTICATION FAILURE WHILE CONFIGURING DEVICES.
SOLUTION: Ensure that you are entering the correct user...
Focused Inbox helps you focus on the emails that matter most to you.
It separates your inbox into two tabs--Focused and Other. Your most
important emails are on the Focused tab while the rest remain easily
accessible--but out of the way--on the Other tab. You'll be informed
about email flowing to Other, and you can switch between tabs at any
time to tak...
Install Outlook for iOS
[https://apps.apple.com/ca/app/microsoft-outlook/id951937596] or
Android
[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_CA],
or Outlook for macOS or Windows (via OCAD U 365
[https://365.ocadu.ca/]) for the best experience with email and
calendaring today.
Download Outlook
* OUTLOOK FOR IOS...
This how-to article
[https://support.office.com/en-us/article/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07]
will show you how to share folders or documents in a number of ways.
These instructions work for both OneDrive and SharePoint.
Items to note:
* If sharing to an external user (someone without an OCAD U email
addre...
WHY FIRSTNAME LASTNAME?
The default display name is now organized by "Firstname Lastname" as
this is the default for Office 365. This convention is displayed in
several places in Office 365. As well, we've received complaints from
some users who are referred to incorrectly because it so happens that
their last names that are similar to first names.
H...
THIS ARTICLE IS AIMED AT USERS WHO WANT TO COLLABORATE WITH EXTERNAL
USERS OVER A LONG PERIOD OF TIME TO PROVIDE THEM WITH GUEST ACCESS TO
A TEAM.
Sharing files from your OneDrive is a quick way to give access to
external users. For external users, this requires them to go through
the process to obtain a verification code to gain access to the files
y...
Help Desk Software by Kayako