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Knowledgebase : Administrative Staff > OCAD U 365 Email
A message or mulitple messages you were expecting from a legitimate known external sender was never delivered to your Inbox. There are many reasons this may have occurred, but first we'll clear a few things up: * MYTH: There is a 'blacklist' that OCAD ...
CAN I RECALL OR DELETE AN EMAIL MESSAGE I SENT TO THE WRONG PERSON, PEOPLE, OR DISTRIBUTION LIST? In certain circumstances and under the right conditions, you can recall a message sent accidentally. There are many limitations as outlined below, which ver...
CASL AND EMAIL CONSENT Under Canada's Anti-Spam Legislation [https://www.youtube.com/watch?v=Q_w5CVwbFM4&feature=youtu.be], (CASL) there are rules and requirements for email communications, which affect the way we need to manage our contact lists. Altho...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR ANDROID TO ACCESS YOUR OFFICE 365 EMAIL & CALENDAR.  THE OUTLOOK APP WAS DESIGNED TO WORK WITH OFFICE 365 AND PROVIDES MORE FEATURES AND FU...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR MAC TO ACCESS YOUR OFFICE 365 EMAIL & CALENDAR.  MICROSOFT OUTLOOK WAS DESIGNED TO WORK WITH OFFICE 365 AND PROVIDES MORE FEATURES AND FUNC...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR IOS TO ACCESS YOUR OFFICE 365 EMAIL & CALENDAR.  THE OUTLOOK APP WAS DESIGNED TO WORK WITH OFFICE 365 AND PROVIDES MORE FEATURES AND FUNCTI...
IF YOU ARE USING THE OUTLOOK CLIENT FOR THE FIRST TIME FOR YOUR OCAD U EMAIL ACCOUNT, SKIP STEPS 4 AND 5.  1. Begin by launching Microsoft Outlook for Mac. 2. On the menu bar at the top of the screen, click "Outlook" and then click "Preferences". 3....
PLEASE NOTE: THE FOLLOWING STEPS ARE ONLY NECESSARY WHEN NOT PLUGGED IN TO THE OCAD U NETWORK ON CAMPUS. If you are on campus and plugged into the network following the migration, simply restart Outlook and it will automatically configure. 1. OPEN "CONT...
1. Browse to 365.ocadu.ca [https://365.ocadu.ca] and enter your OCADUid and password. Your OCADUid is your username (e.g. jdoe, doej, 3150001) 2. You will now see the Office 365 Portal. If you would like to access your OCAD U email, click on "Outlook". ...
Who can I contact for support? When are we migrating to OCAD U 365? What will be different following the email migration to OCAD U 365? What do I need to do after the email migration to OCAD U 365? What is my OCADUid and why does my username for OCAD U 36...
OCAD U 365 (Microsoft Office 365) has very robust anti-virus/malware/phishing/spam protection. One of the features designed to protect the OCAD U community, is a fraud detection check that ensures messages arriving in your mailbox have actually originated...
If you are having device configuration trouble and need to access your email and calendar immediately, you may access both by browsing to 365.ocadu.ca [https://365.ocadu.ca] and logging in with your OCADUid and password. 1. Authentication failure while ...
Microsoft has recently released a new feature to users of Office 365 Mail (also known as Exchange Online) called Focused Inbox (formerly known as Clutter). _Focused Inbox helps you focus on the emails that matter most to you. It separates your inbox int...
This article is intended for administrative staff users who have delegated access to a SHARED MAILBOX with 'Send As' permissions. This does not apply to distribution lists or delegated access to other users' mailboxes (eg. Assistants with delegate access ...
OCAD U FACULTY AND STAFF HAVE WITNESSED A NUMBER OF BUGS AND MISSING OFFICE 365 FEATURES IN APPLE MAIL, CALENDAR, THUNDERBIRD AND OTHER THIRD-PARTY APPS FOR READING EMAIL AND SCHEDULING MEETINGS ON IOS, ANDROID AND DESKTOP. IF YOU’RE USING ONE OF THESE CL...
If you receive a pop up message within Outlook or in the Office 365 web application (https://365.ocadu.ca) [https://365.ocadu.ca)/] notifying that it is "TIME TO CHANGE YOUR PASSWORD", it is legitimate and you should follow the instructions below to chang...
WHY FIRSTNAME LASTNAME? The default display name is now organized by "Firstname Lastname" as this is the default for Office 365. This convention is displayed in several places in Office 365. As well, we've received complaints from some users who are refe...