A message or mulitple messages you were expecting from a legitimate known external sender was never delivered to your Inbox. There are many reasons this may have occurred, but first we'll clear a few things up: * MYTH: There is a 'blacklist' that OCAD U IT Services maintains and the person sending you email is on it. * FACT: Except in the case of k...

CAN I RECALL OR DELETE AN EMAIL MESSAGE I SENT TO THE WRONG PERSON, PEOPLE, OR DISTRIBUTION LIST? In certain circumstances and under the right conditions, you can recall a message sent accidentally. There are many limitations as outlined below, which very often do not result in a true recall of the message from all recipients. When in this situation,...

CASL AND EMAIL CONSENT Under Canada's Anti-Spam Legislation [https://www.youtube.com/watch?v=Q_w5CVwbFM4&feature=youtu.be], (CASL) there are rules and requirements for email communications, which affect the way we need to manage our contact lists. Although most communications sent from OCAD U will not be affected by these requirements, it is still stro...

OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR ANDROID TO ACCESS YOUR MICROSOFT 365 EMAIL & CALENDAR.  THE OUTLOOK APP WAS DESIGNED TO WORK WITH MICROSOFT 365 AND PROVIDES MORE FEATURES AND FUNCTIONALITY THAN THE NATIVE ANDROID EMAIL AND CALENDAR APPLICATIONS. ANDROID MAIL/GMAIL MAY CE...

IF YOU ARE USING THE OUTLOOK CLIENT FOR THE FIRST TIME FOR YOUR OCAD U EMAIL ACCOUNT, SKIP STEPS 4 AND 5.  1. Begin by launching Microsoft Outlook for Mac. 2. On the menu bar at the top of the screen, click "Outlook" and then click "Preferences". 3. On the window that pops up, click "Accounts". 4. Select your primary OCAD U email account from th...

PLEASE NOTE: THE FOLLOWING STEPS ARE ONLY NECESSARY WHEN NOT PLUGGED IN TO THE OCAD U NETWORK ON CAMPUS. If you are on campus and plugged into the network following the migration, simply restart Outlook and it will automatically configure. 1. OPEN "CONTROL PANEL" AND SELECT "MAIL (MICROSOFT OUTLOOK)"  2. CLICK "SHOW PROFILES"  3. CLICK "ADD..." /!...

OCAD U 365 (Microsoft Office 365) has very robust anti-virus/malware/phishing/spam protection. One of the features designed to protect the OCAD U community, is a fraud detection check that ensures messages arriving in your mailbox have actually originated from the person in the From: line of the message. The From: header on a message can be easily forge...

If you are having device configuration trouble and need to access your email and calendar immediately, you may always access both by browsing to https://365.ocadu.ca [https://365.ocadu.ca] and logging in with your OCADUid and password. 1. ISSUE: AUTHENTICATION FAILURE WHILE CONFIGURING DEVICES.  SOLUTION: Ensure that you are entering the correct user...

Focused Inbox helps you focus on the emails that matter most to you. It separates your inbox into two tabs--Focused and Other. Your most important emails are on the Focused tab while the rest remain easily accessible--but out of the way--on the Other tab. You'll be informed about email flowing to Other, and you can switch between tabs at any time to tak...

INSTALL OUTLOOK FOR IOS [HTTPS://APPS.APPLE.COM/CA/APP/MICROSOFT-OUTLOOK/ID951937596] OR ANDROID [HTTPS://PLAY.GOOGLE.COM/STORE/APPS/DETAILS?ID=COM.MICROSOFT.OFFICE.OUTLOOK&HL=EN_CA], OR OUTLOOK FOR MACOS OR WINDOWS (VIA OCAD U 365 [HTTPS://365.OCADU.CA/]) FOR THE BEST EXPERIENCE WITH EMAIL AND CALENDARING TODAY. Download Outlook * OUTLOOK FOR IOS ...

If you receive a pop up message within Outlook or in the Office 365 web application (https://365.ocadu.ca) [https://365.ocadu.ca)/] notifying that it is "TIME TO CHANGE YOUR PASSWORD", it is legitimate and you should follow the instructions below to change your OCAD U password. IT Services currently requires that users change their passwords every 730 d...

WHY FIRSTNAME LASTNAME? The default display name is now organized by "Firstname Lastname" as this is the default for Office 365. This convention is displayed in several places in Office 365. As well, we've received complaints from some users who are referred to incorrectly because it so happens that their last names that are similar to first names. H...

This article is for former OCAD U students who have content in their student Google Drive. OCAD U is moving the student email system from Gmail to Office 365. Included in the migration is current students, students eligible to enroll and recent alumni. You may have received a message indicating that your old OCAD U student email is not being migrated ...