Knowledgebase
(131)Administrative Staff
(32)Canvas Cloud
(14)ePortfolio
(2)IT Info Sessions - Recordings
(15)IT Security
(58)Laptop Program
(4)macOS
(14)Microsoft 365
(16)Microsoft Teams
(4)Microsoft Windows
(2)Online Events
(14)Remote Teaching and Learning
(6)Research
(183)Students and Faculty
(17)TechSmith Knowmia
Knowledgebase : Administrative Staff > OCAD U 365 Email
A message or mulitple messages you were expecting from a legitimate
known external sender was never delivered to your Inbox. There are
many reasons this may have occurred, but first we'll clear a few
things up:
* MYTH: There is a 'blacklist' that OCAD U IT Services maintains and
the person sending you email is on it.
* FACT: Except in the case of k...
CAN I RECALL OR DELETE AN EMAIL MESSAGE I SENT TO THE WRONG PERSON,
PEOPLE, OR DISTRIBUTION LIST?
In certain circumstances and under the right conditions, you can
recall a message sent accidentally. There are many limitations as
outlined below, which very often do not result in a true recall of the
message from all recipients.
When in this situation,...
CASL AND EMAIL CONSENT
Under Canada's Anti-Spam Legislation
[https://www.youtube.com/watch?v=Q_w5CVwbFM4&feature=youtu.be], (CASL)
there are rules and requirements for email communications, which
affect the way we need to manage our contact lists. Although most
communications sent from OCAD U will not be affected by these
requirements, it is still stro...
OCAD U IT SERVICES NO LONGER SUPPORTS THIS CONFIGURATION AND ASKS
THAT YOU SWITCH TO USING MICROSOFT OUTLOOK FOR ANDROID TO ACCESS YOUR
MICROSOFT 365 EMAIL & CALENDAR. THE OUTLOOK APP WAS DESIGNED TO
WORK WITH MICROSOFT 365 AND PROVIDES MORE FEATURES AND FUNCTIONALITY
THAN THE NATIVE ANDROID EMAIL AND CALENDAR APPLICATIONS. ANDROID
MAIL/GMAIL MAY CE...
IF YOU ARE USING THE OUTLOOK CLIENT FOR THE FIRST TIME FOR YOUR OCAD U
EMAIL ACCOUNT, SKIP STEPS 4 AND 5.
1. Begin by launching Microsoft Outlook for Mac.
2. On the menu bar at the top of the screen, click "Outlook" and then
click "Preferences".
3. On the window that pops up, click "Accounts".
4. Select your primary OCAD U email account from th...
PLEASE NOTE: THE FOLLOWING STEPS ARE ONLY NECESSARY WHEN NOT PLUGGED
IN TO THE OCAD U NETWORK ON CAMPUS. If you are on campus and plugged
into the network following the migration, simply restart Outlook and
it will automatically configure.
1. OPEN "CONTROL PANEL" AND SELECT "MAIL (MICROSOFT OUTLOOK)"
2. CLICK "SHOW PROFILES"
3. CLICK "ADD..."
/!...
OCAD U 365 (Microsoft Office 365) has very robust
anti-virus/malware/phishing/spam protection. One of the features
designed to protect the OCAD U community, is a fraud detection check
that ensures messages arriving in your mailbox have actually
originated from the person in the From: line of the message. The From:
header on a message can be easily forge...
If you are having device configuration trouble and need to access your
email and calendar immediately, you may always access both by browsing
to https://365.ocadu.ca [https://365.ocadu.ca] and logging in with
your OCADUid and password.
1. ISSUE: AUTHENTICATION FAILURE WHILE CONFIGURING DEVICES.
SOLUTION: Ensure that you are entering the correct user...
Focused Inbox helps you focus on the emails that matter most to you.
It separates your inbox into two tabs--Focused and Other. Your most
important emails are on the Focused tab while the rest remain easily
accessible--but out of the way--on the Other tab. You'll be informed
about email flowing to Other, and you can switch between tabs at any
time to tak...
INSTALL OUTLOOK FOR IOS
[HTTPS://APPS.APPLE.COM/CA/APP/MICROSOFT-OUTLOOK/ID951937596] OR
ANDROID
[HTTPS://PLAY.GOOGLE.COM/STORE/APPS/DETAILS?ID=COM.MICROSOFT.OFFICE.OUTLOOK&HL=EN_CA],
OR OUTLOOK FOR MACOS OR WINDOWS (VIA OCAD U 365
[HTTPS://365.OCADU.CA/]) FOR THE BEST EXPERIENCE WITH EMAIL AND
CALENDARING TODAY.
Download Outlook
* OUTLOOK FOR IOS
...
If you receive a pop up message within Outlook or in the Office 365
web application (https://365.ocadu.ca) [https://365.ocadu.ca)/]
notifying that it is "TIME TO CHANGE YOUR PASSWORD", it is legitimate
and you should follow the instructions below to change your OCAD U
password. IT Services currently requires that users change their
passwords every 730 d...
WHY FIRSTNAME LASTNAME?
The default display name is now organized by "Firstname Lastname" as
this is the default for Office 365. This convention is displayed in
several places in Office 365. As well, we've received complaints from
some users who are referred to incorrectly because it so happens that
their last names that are similar to first names.
H...
This article is for former OCAD U students who have content in their
student Google Drive.
OCAD U is moving the student email system from Gmail to Office 365.
Included in the migration is current students, students eligible to
enroll and recent alumni. You may have received a message indicating
that your old OCAD U student email is not being migrated ...
Help Desk Software by Kayako