Knowledgebase
(136)Administrative Staff
(32)Canvas Cloud
(19)ePortfolio
(2)IT Info Sessions - Recordings
(19)IT Security
(49)Laptop Program
(5)macOS
(16)Microsoft 365
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(3)Online Events
(18)Remote Teaching and Learning
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(188)Students and Faculty
(17)TechSmith Knowmia
SHOULD I BUY AN APPLE M1 SILICON MAC TODAY? THREE OPTIONS EXPLORED
OUR CURRENT RECOMMENDATION (AS OF NOVEMBER 2020)
NOT RECOMMENDED. WE CURRENTLY OFFER NO SUPPORT FOR APPLE M1 SILICON
MACBOOK PROS.
WHY?
* Many applications do not have Big Sur support including Techsmith
Capture
* Adobe Creative Cloud is not officially supported on Apple M1
Sili...
WHAT IF I ALREADY HAVE A LAPTOP?
If your computer meets these requirements, we recommend that you wear
it out, and when it comes time to replace it, replace it _with a model
we recommend_
[https://support-its.ocadu.ca/index.php?/Knowledgebase/List/Index/307/hardware].
If you're not sure, consult the Laptop Help Desk.
If you already have a laptop, we ...
WHERE DO I BUY MY LAPTOP?
RECOMMENDED LAPTOPS FOR 2021-22
WE ARE CURRENTLY REVIEWING MODELS FOR NEXT SEPTEMBER AND WILL BE
POSTING INFORMATION IN THE FUTURE.
Check back on this page or email ithelp@ocadu.ca and ask your hardware
purchasing questions.
APPLE
ONLINE: OCAD UNIVERSITY RECOMMENDED SYSTEMS
[HTTPS://APPLE.SJV.IO/C/1403088/591637/7636]
...
RECOMMENDED LAPTOPS FOR 2021-22
WE ARE CURRENTLY REVIEWING MODELS FOR NEXT SEPTEMBER AND WILL BE
POSTING INFORMATION IN THE FUTURE.
Check back on this page or email ithelp@ocadu.ca and ask your hardware
purchasing questions.
ALREADY OWN A 13" MACBOOK PRO?
Here is our minimum recommended specification for older MacBook Pro
models.
* MACBOOK ...
RECOMMENDED LAPTOPS FOR 2021-22
WE ARE CURRENTLY REVIEWING MODELS FOR NEXT SEPTEMBER AND WILL BE
POSTING INFORMATION IN THE FUTURE.
Check back on this page or email ithelp@ocadu.ca and ask your hardware
purchasing questions.
ALREADY OWN A 15" MACBOOK PRO?
Here is our minimum recommended specification for older MacBook Pro
models.
MACBOOK P...
RECOMMENDED PC LAPTOPS FOR 2021-22
WE ARE CURRENTLY REVIEWING MODELS FOR NEXT SEPTEMBER AND WILL BE
POSTING INFORMATION IN THE FUTURE.
Check back on this page or email ithelp@ocadu.ca and ask your hardware
purchasing questions.
ALREADY OWN A PC? DON'T WANT TO BUY THE RECOMMENDED MODEL?
Here is our minimum recommended specification for older PC m...
Purchasing an Apple Refurbished laptop is a great option for saving
money on your next computer. They are backed by Apple's standard
1-year warranty and are typically as good as buying a brand new
machine.
https://www.apple.com/ca/shop/refurbished/mac
[https://www.apple.com/ca/shop/refurbished/mac]
[https://apple.sjv.io/c/1403088/591637/7636]
From time to time, people damage computers. Damage is expensive, not
covered by Apple's warranties nor OCAD University's insurance, and
hence why we ask that Borrowers take full responsibility for equipment
[http://www.ocadu.ca/Assets/content/it/Borrowers-Responsibilities.pdf]
at OCAD U, and this applies to all faculty, students and staff.
WHAT CAN I ...
Faculty are able to have their personally owned laptop imaged by the
Laptop Help Desk
[http://www.ocadu.ca/services/it/service-catalog/Laptop-Program-Help-Desk.htm].
SECURITY
This service is useful for updating your operating system, and
encrypting the contents to secure institutional, confidential data and
gaining access to Windows or special softw...
BACKUP YOUR DATA
Every year, we have at least two or more Fourth Year Thesis students
with lost projects and unrecoverable data. PLEASE DO NOT BE THIS
PERSON.
ALWAYS HAVE AT LEAST TWO COPIES OF YOUR DATA IN TWO DIFFERENT PLACES
IN CASE ONE IS LOST OR CORRUPTED.
* Use an external storage device to back up your files using Time
Machine [https://s...
Prior to contacting Dell Support please make sure you have your
Service Tag number handy. Click here to learn where to find your
computers service tag.
[http://www.dell.ca/support/contents/us/en/04/article/Product-Support/Self-support-Knowledgebase/locate-service-tag/Notebook]
Users who are experiencing hardware issues with their Dell laptop can
co...
CONGRATULATIONS FOR COMPLETING YOUR STUDIES AT OCAD UNIVERSITY!
Now that you have finished school, you become an esteemed alumni of
OCAD U. As an alumni, you no longer pay fees in the Laptop Program,
and we no longer provide support for your computer or software.
Which also means that sadly, we're not able to assist you as we will
turn our attention ...
Students are always looking for lower cost options to purchasing a new
computer, and purchasing a used laptop is sometimes a cost effective
option depending on the age and wear and tear on the machine, and
whether it is still covered by the manufacturer's warranty.
PITFALLS OF PURCHASING USED LAPTOPS
* You cannot inspect whether a laptop has incu...
Laptop Program Students can borrow a loaner laptop from IT Services if
their personally owned laptop is out for repairs or has been stolen.
Students are bound to the Equipment Loan Guidelines
[http://www.ocadu.ca/Assets/content/it/Borrowers-Responsibilities.pdf].
Laptops are borrowed from the AV Help Desk (room 343) after
authorization is provided by ...
BASIC MAC TROUBLESHOOTING STEPS
A number of issues you may be experiencing with your Mac can be
resolved by performing an SMC
[HTTPS://SUPPORT.APPLE.COM/EN-US/HT201295] and PRAM
[HTTPS://SUPPORT.APPLE.COM/EN-CA/HT204063] reset. These two resets
WILL NOT erase any of your data - they simply reset how the
components in your computer talk to each other.
...
Help Desk Software by Kayako