Knowledgebase
(131)Administrative Staff
(32)Canvas Cloud
(11)ePortfolio
(2)IT Info Sessions - Recordings
(16)IT Security
(57)Laptop Program
(4)macOS
(13)Microsoft 365
(12)Microsoft Teams
(4)Microsoft Windows
(2)Online Events
(14)Remote Teaching and Learning
(6)Research
(181)Students and Faculty
(17)TechSmith Knowmia
ADOBE CREATIVE CLOUD IS A COLLECTION OF DESKTOP APPLICATIONS AND CLOUD
SERVICES THAT CONNECT WITH MOBILE APPLICATIONS FOR IOS.
* 100 GB of Adobe Creative Cloud Storage
* All of Adobe's Creative Cloud Desktop and Mobile Apps (iOS, iPad,
Android)
RELATED
* Laptop Program: Adobe ID for Students
[https://support-its.ocadu.ca/index.php?/Knowledgebas...
HOW DO I INSTALL SOFTWARE ON MY UNSUPPORTED PC LAPTOP?
If you have a Non-Recommended Unsupported Laptop
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/667/307/laptop-program-non-recommended-unsupported-laptops],
you will need to install your own software on your PC.
SOFTWARE
HOW DO I GET THE SOFTWARE FOR MY UNSUPPORTED PC...
This grid describes what software you can install, based on your
Program area. All software runs on Mac OS X and Windows unless noted.
For DragonFrame and Max please see the Integrated Media Courses table
below.
ALL STUDENTS
ADOBE CREATIVE CLOUD
MICROSOFT 365
LINKEDIN LEARNING
AUTODESK AUTOCAD, REVIT, 3DSMAX, MAYA
PLATFORM
macOS & ...
Note: Graduate students in a program other than DFI or IAMD are not
enrolled in the Laptop Program, and need to opt-in to access most
software packages
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/97/283/laptop-program-how-do-i-opt-in-to-the-opt-in-laptop-program].
ADOBE CREATIVE CLOUD APPS
Access Adobe Creative Cloud desktop a...
TOON BOOM HARMONY [HTTPS://WWW.TOONBOOM.COM/PRODUCTS/HARMONY] IS AN
ALL IN ONE 2D AND 3D ANIMATION SOFTWARE FOR MAC AND WINDOWS.
_Harmony 20, the industry's leading 2D animation software, brings the
latest in digital drawing sensitivity to its brushes -- every marking,
every style, every texture you want to create and leave for the
audience is felt. Ru...
CLOUD SERVICES
OCAD University currently supports select CLOUD SERVICES for use by
faculty, students or staff. Cloud Services (definition
[http://en.wikipedia.org/wiki/Cloud_computing]) rely on off-campus
servers on the Internet to run applications and store information in a
centralized, remote location. For the purpose of this document, this
includes ...
IN THIS DOCUMENT
* Context
* Current Supported Software
* Process for Adding New Software
* Software Review
* Pilots and Exceptions
* What should I do if a Software Vendor contacts me?
CONTEXT
As a part of the Guidelines for Hybrid and Online Course Delivery OCAD
University committed to:
USE TECHNOLOGIES, TOOLS AND PLATFORMS IN WAYS THA...
IT Services currently supports the following Software packages for use
at OCAD U, for specific curriculum.
* We are no longer posting version numbers as they change too
frequently
* Most major installed packages are included below. Open a ticket if
you would like to inquire about a specific package.
MAC OS
Adobe Acrobat Pro
Adobe After Effects...
A MOMENTOUS OCAD U FIRST: EXTENDED ACCESS TO ADOBE CREATIVE CLOUD
ELIGIBLE GRADUATING STUDENTS WHO WERE ENROLLED IN THE LAPTOP PROGRAM,
WILL NOW RECEIVE AN ADDITIONAL 1-YEAR EXTENSION TO THEIR ADOBE
CREATIVE CLOUD LICENSE! CONTINUE ACCESSING YOUR SUBSCRIPTION TO
DESKTOP APPS, CREATIVE CLOUD MOBILE APPS, LIBRARIES AND SERVICES, AT
NO ADDITIONAL COST.
T...
ENTERPRISE ID: WHY THE CHANGE?
Adobe no longer uses serial numbers or redemption codes - they are
fully subscription based. An Adobe Enterprise ID links your OCAD U
identity to Adobe and authenticates your access to their apps and
services.
DO I NEED TO CANCEL MY EXISTING ADOBE ID?
If you previously used a redemption code through ocadu.onthehub.com
...
ESRI ARCGIS ONLINE
As of December 2019 we have upgraded our ESRI license access to an
automated online portal.
You can now go to:
https://ocadu.maps.arcgis.com/ [https://ocadu.maps.arcgis.com/]
* Choose the ENTERPRISE LOGIN drop down menu.
* Click on OCAD UNIVERSITY.
* You will then be presented with the familiar OCADUid sign in
portal where yo...
The 2019-2020 version of SolidWorks is only available to select
students in courses that require the use of this software. Note:
SolidWorks can only be run on the Windows operating system, so if you
are using a Mac, you will need to Bootcamp your Computer
[https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/1021/289/laptop-program-boot-ca...
WHAT IS THE ADOBE FONT FOLIO?
The ADOBE FONT FOLIO contains folders of fonts and educational
material/documentation on typefaces. (This folder may be located on
the root of the drive for student laptops that have been imaged by IT
Services).
WHO GETS THE ADOBE FONT FOLIO?
Students majoring in ADVERTISING OR GRAPHIC DESIGN receive the ADOBE
FONT FOLI...
WHAT IS AN ADOBE ID AND WHY DO I NEED ONE?
As a part of the Laptop Program, IT Services activates an Adobe ID for
all students in the Laptop Program that IS ASSOCIATED WITH YOUR
STUDENT EMAIL ADDRESS.
This allows you to access your subscription to Adobe Creative Cloud
desktop apps, use Creative Cloud mobile apps, libraries and services
seamlessly acr...
HOW DO I DOWNLOAD AUTODESK APPLICATIONS?
* All students and faculty can install the Autodesk applications on
their computers by visiting the Autodesk Education Home.
[http://www.autodesk.com/education/free-software/all]
*
These licenses are activated over the internet and do not require a
visit to the Help Desk
*
Autodesk provides you wit...
WHAT IS BOOTCAMP?
Boot Camp is a process that is supported by Apple to enable you to run
the Windows Operating System on your Mac.
WHY WOULD I WANT BOOTCAMP?
You may need Windows to run certain software that has not been made to
run on Mac OS X. It is not necessary for all students at OCAD U.
However, certain academic programs
[https://support-its...
AFTER JULY 2019, WE ARE NO LONGER SUPPORTING CINEMA 4D.
WE RECOMMEND THAT FACULTY AND STUDENTS LOOK TO AUTODESK MAYA
[HTTPS://WWW.AUTODESK.COM/EDUCATION/HOME] OR BLENDER
[HTTPS://WWW.BLENDER.ORG/], BOTH OF WHICH ARE FREE AND CROSS-PLATFORM.
If you are curious about Cinema 4D, you can access a free student or
teacher edition of Cinema 4D. Please visit ...
_"Max is an infinitely flexible place to create interactive media
software. With in-depth tools for audio, graphics, interaction, and
communication, Max is an environment to explore and develop your own
ideas."_
__
ELIGIBILITY
Students in select Integrated Media courses and all Digital Futures
Undergrad students are eligible for Max.
For more inf...
BACKUP YOUR DATA
Every year, we have at least two or more Fourth Year Thesis students
with lost projects and unrecoverable data. PLEASE DO NOT BE THIS
PERSON.
ALWAYS HAVE AT LEAST TWO COPIES OF YOUR DATA IN TWO DIFFERENT PLACES
IN CASE ONE IS LOST OR CORRUPTED.
* Use an external storage device to back up your files using Time
Machine [https://s...
CONGRATULATIONS FOR COMPLETING YOUR STUDIES AT OCAD UNIVERSITY!
Now that you have finished school, you become an esteemed alumni of
OCAD U. As an alumni, you no longer pay fees in the Laptop Program,
and we no longer provide support for your computer or software.
Which also means that sadly, we're not able to assist you as we will
turn our attention ...
WHAT DOES "IMAGE YOUR LAPTOP" MEAN?
When we refer to the "image" in the Laptop Program, we are talking
about the optimized software installation that we place on your laptop
computer.
* We create a script that installs the operating system (macOS or
Windows) and all the software that is required for a program. We can
then simply run that script on a...
PROGRAM $25 Print Credits
per Semester$5 Print Credits
per Semester
FACULTY OF ART
FIRST YEAR ART
Yes
Integrated Media &
Digital Painting and
Expanded Animation
Yes
PHOTOGRAPHY
Yes
DRAWING AND PAINTING
Yes
PRINTMAKING
Yes
CRITICISM & CURATORIAL PRACTICE
Yes
SCULPTURE/INSTALLATION
Yes
CROS...
MCNEEL RHINO 3D [HTTP://WWW.RHINO3D.COM] IS A FREEFORM 3D MODELLER FOR
WINDOWS AND MAC.
_Rhino can create, edit, analyze, document, render, animate, and
translate NURBS [http://www.rhino3d.com/nurbs]* curves, surfaces, and
solids, point clouds, and polygon meshes. There are no limits on
complexity, degree, or size beyond those of your hardware._
IT ...
MIGRATION ASSISTANT RESTORE AFTER IMAGING (MAC)
Please Note:
* The Laptop Help Desk Migration Assistant Restore Instructions
DIFFER from Apple's official instructions.
* Before starting this process, please ensure that your have your
Mac plugged into its power adapter, and that you have time to monitor
the process. Restoring your data may take a ...
WHAT IS OCADU.ONTHEHUB.COM?
ocadu.onthehub.com [https://ocadu.onthehub.com] is an online software
fulfillment service that allows students and faculty to access several
different pieces of software online, without a need to visit the
Laptop Help Desk (in most cases). For students in the Laptop Program,
there is no additional cost.
WHAT SOFTWARE IS...
[HTTPS://WWW.LINKEDIN.COM/LEARNING/LOGIN-ENT]
LINKEDIN LEARNING INCLUDES LYNDA.COM'S EXCELLENT CONTENT AND MORE.
TO ACCESS BROWSE TO HTTPS://MY.OCADU.CA [HTTPS://MY.OCADU.CA] AND
CLICK LINKEDIN LEARNING.
WHAT'S NEW?
* LinkedIn Learning offers more content than Lynda.com
* More relevant recommendations and better search
WHAT'S NOT NEW?
*...
All Faculty, Staff and Students who require Kurzweil K3000 software
can now access it via https://ocadu.onthehub.com
[https://ocadu.onthehub.com] using a special web license offered
through their Firefly service. You will need to register in order to
use the software on-campus, and to run the software on a personal
computer.
1. Browse to https://ocadu...
This article provides guidance and resources to resolve various
Windows operating system problems.
WINDOWS UPDATE ERRORS
If experiencing a problem with updating Windows 10, you should refer
to this Microsoft guide:
https://support.microsoft.com/en-us/help/4089834/windows-10-troubleshoot-problems-updating?ocid=20SMC10164Windows10
[https://support.m...
Help Desk Software by Kayako