WHAT IS A LARGE FILE?
* Email: Anything over 5 megabytes
* Canvas: Anything over 100 megabytes, but we support up to 250
megabytes per file
* Cloud File Sharing Services (Google Drive, Dropbox, OneDrive): As
big as your patience and your allocation...
If you need HELP from IT Services, one of the best ways is to SUBMIT A
TICKET. A _ticket_ is a request like an email, except:
* A ticket can be _assigned_ to a specific staff
* Multiple staff can view a ticket, including managers
* Tickets have du...
If you can't find an answer to your question in the knowledgebase
[https://support-its.ocadu.ca/index.php?/Knowledgebase/List], you can
contact one of the Help Desks on campus.
You can also log in on the left, and open a ticket directly with IT
Services...
ACCESSING THE OCAD U PORTAL, MYOCADU
* You may access the OCAD U Portal at: https://my.ocadu.ca
[https://my.ocadu.ca/]
* Enter your OCAD U Username and Password
_Note: Your Username and Password are the same credentials as those
used to login into...
When you map a drive, Windows shows the network folder as a drive in
the Network Location section of File Explorer. It will also appear in
the Open dialog boxes of most programs (in the 'This PC' section of
the Navigation pane).
*
Click the STARTÂ (Wi...
To remove a printer:
1._ Click_ on the START (Windows) button, then _click_ on SETTINGS
(Cog symbol).
2. In the Settings window that opens, _click_ on DEVICES you want to
remove, _right __click_ and choose REMOVE DEVICE.
To add a printer:
1._ Clic...
INTRODUCTION:
OCAD provides VPN (Virtual Private Network) access to all
administrative employees for the purpose of business continuity.
A VPN provides a secure extension of a private network (OCAD's
internal network) into an insecure network (the Int...
WELCOME!
THIS IS A DIRECTORY OF THE IT SERVICES KNOWLEDGE-BASE ARTICLES THAT
YOU CAN READ THROUGH TO HELP YOU GET STARTED AT OCAD U. PLEASE NOTE
THAT YOU CAN REFER TO THIS LIST AS A REFRESHER, AS THE ARTICLES IN
THIS LIST WILL BE UPDATED WHEN NEEDED.
...
OCAD University has buildings and rooms spread across the campus with
information about these room locations reflected in the student
information, HR and payroll system for improved campus navigation.
Each building is assigned an identification, instead...
It is now possible for non-administrator users to install IT-approved
software on managed computers on-campus and loaner laptops.
This feature is provided via our Absolute Manage client, which is
available both in Windows and Mac OS X.
MAC OS X: ...
For in person help at OCAD U, visit one of our Help Desks [1], email
ithelp@ocadu.ca [2] or call 416-977-6000 x277.
You may also use this website to create and monitor Tickets: a Ticket
is a request for help or support [3] for a desktop computer, wi...
OCAD U IT SERVICES MAINTENANCE WINDOW
FRIDAYS 7:30 AM TO 9:00 AM
This brief weekly time slots helps IT Services ensure that OCAD U
servers are patched, secure, stable and up to date with predictable
and minimal down time.
For more information on what...
CERTIFICATE NAME CHANGE JUNE 4TH, 2018
Please note that on June 4th, 2018 the name of the certificate used by
OCADU wireless will change from wlan-login.its.ocadu.ca to
WIRELESS-LOGIN.OCADU.CA. You may be prompted to accept the new
certificate. Please r...
