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Knowledgebase : Administrative Staff > Getting Started at OCAD U (Employees)
WHAT IS A LARGE FILE? * Email: Anything over 5 megabytes * Canvas: Anything over 100 megabytes, but we support up to 500 megabytes per file * Cloud File Sharing Services (Google Drive, Dropbox, OneDrive): As big as your patience and your allocati...
If you need HELP from IT Services, one of the best ways is to SUBMIT A TICKET. A _ticket_ is a request like an email, except: * A ticket can be _assigned_ to a specific staff * Multiple staff can view a ticket, including managers * Tickets have du...
If you can't find an answer to your question in the knowledgebase [https://support-its.ocadu.ca/index.php?/Knowledgebase/List], you can contact one of the Help Desks on campus. You can also log in on the left, and open a ticket directly with IT Services...
ACCESSING THE OCAD U PORTAL, MYOCADU * You may access the OCAD U Portal at: https://my.ocadu.ca [https://my.ocadu.ca/] * Enter your OCAD U Username and Password _Note: Your Username and Password are the same credentials as those used to login into...
When you map a drive, Windows shows the network folder as a drive in the Network Location section of File Explorer. It will also appear in the Open dialog boxes of most programs (in the 'This PC' section of the Navigation pane). * Click the START (Wi...
To remove a printer: 1._ Click_ on the START (Windows) button, then _click_ on SETTINGS (Cog symbol). 2. In the Settings window that opens, _click_ on DEVICES you want to remove, _right __click_ and choose REMOVE DEVICE. To add a printer: 1._ Clic...
INTRODUCTION: OCAD provides VPN (Virtual Private Network) access to all administrative employees for the purpose of business continuity. A VPN provides a secure extension of a private network (OCAD's internal network) into an insecure network (the Int...
OCAD University is changing the way buildings and rooms are identified across the campus as we transition to Project Chroma, the new student information, HR and payroll system. The resulting changes will clarify room locations and improve campus naviga...
It is now possible for non-administrator users to install IT-approved software on managed computers on-campus and loaner laptops. This feature is provided via our Absolute Manage client, which is available both in Windows and Mac OS X. MAC OS X: ...
For in person help at OCAD U, visit one of our Help Desks [1], email ithelp@ocadu.ca [2] or call 416-977-6000 x277. You may also use this website to create and monitor Tickets: a Ticket is a request for help or support [3] for a desktop computer, wi...
OCAD U IT SERVICES MAINTENANCE WINDOW FRIDAYS 7:30 AM TO 9:00 AM This brief weekly time slots helps IT Services ensure that OCAD U servers are patched, secure, stable and up to date with predictable and minimal down time. For more information on what...
CERTIFICATE NAME CHANGE JUNE 4TH, 2018 Please note that on June 4th, 2018 the name of the certificate used by OCADU wireless will change from wlan-login.its.ocadu.ca to WIRELESS-LOGIN.OCADU.CA. You may be prompted to accept the new certificate. Please r...