Knowledgebase: Students and Faculty
Technology Support for Faculty - Fall 2020
Updated: 21 January 2021 11:45 AM

Technology Support for Fall Semester from IT Services

The Fall semester is underway! IT Services staff are here to support your teaching and there are a number of resources the team has prepared for you. 

How do I get help?

Need help? Have a question? 

Book 1-on-1 Time with IT Services Now

If you need some focused assistance with a particular problem, don’t wait. Book time with us using Microsoft Bookings or email now.

If you directly email an individual IT staff member, they may redirect you to to queue your request.

Review our Guides

We have created extensive guides on supporting your remote teaching experience this Fall with our core supported applications.

Microsoft Teams

Techsmith Knowmia

Canvas Cloud

Remote Teaching

Guides for Students

Get comfortable with your laptop

Laptop Loans

Emails have gone out to all Faculty approved by their Faculty Office for a new laptop loan this summer. Please review the emails carefully and review our FAQ:

Sessional Faculty Loans

If you are a sessional faculty who requires a semester long loan of a laptop:

  1. Request a loan by browsing to and login with your OCAD U credentials
  2. Select “Submit a Ticket” > “Faculty Laptop Loans”. Complete the form.
  3. Highlight your need for a laptop to your Program Chair. Loans are approved by your Faculty Office, and are subject to availability.
  4. We will be fulfilling these loan requests closer to September when we have sufficient inventory

What’s new in macOS Catalina and Windows 10

There are lots of changes in macOS and Windows 10, and we’ve created these resources to assist you.

Request Large Online Event Support in Advance

If you need assistance with an online event, please request support at least 2 weeks in advance.  

  1. Browse to
  2. Login with your OCAD U credentials
  3. Select “Submit a Ticket” from the top menu bar
  4. Select “Special Event Support Requests”

Watch your OCAD U 365 email for upcoming events

We will be coordinating workshops with our colleagues in the Faculty Curriculum Development Centre, so please keep an eye on your Outlook email and calendar for updates.