There is an issue with the Safari web browser where TechSmith Knowmia (formerly Relay) videos do not appear when embedded in Canvas. This is caused by a privacy setting in Safari. To view videos, disable the setting Prevent cross-site tracking.

1. In Safari, click Safari in the menu bar and select Preferences.
2. Select the Privacy tab.
3. Uncheck Prevent cross-site tracking and close the preferences panel.
4. Refresh the Canvas page that contains the video.

If you continue to have issues viewing TechSmith Knowmia content, please email ithelp@ocadu.ca.