Knowledgebase: Security
How to Set Up Multi-factor Authentication
Updated: 17 July 2020 01:30 PM

We are in the process of moving from Duo to Microsoft Authenticator for Multi-factor authentication (MFA). Starting June 18, 2020 you will receive prompts to set up Authenticator when you login to OCAD U services. Getting set up now will prepare you for the switch. The date for the switch to MFA with Authenticator will be scheduled and communicated.

What is MFA?
What do you need to do?
Set up Authenticator (Video)
Set up Authenticator (Written)
What's next?
Troubleshooting
  - Authenticator says the Microsoft account doesn't exist
  - Unable to sign in or register

What is MFA?

MFA is a process where a user is prompted during the sign-in process for an additional form of identification, such as accepting a prompt or entering a code on a mobile phone. This adds a layer of security by relying on a device that only you have access to, your mobile phone.

What do you need to do?

When you login to OCAD services starting On June 18, 2020, you will be prompted to begin the MFA setup. You will need to to have access to both your computer and your mobile phone. This process requires the installation of Microsoft Authenticator on your mobile phone (detailed below). Some users may already have Authenticator for other services outside of OCAD U. The process for new users and existing users of Authenticator are slightly different. Both are documented below. The video below shows the process for first-time users of Microsoft Authenticator.

Set up Authenticator

  1. On your computer, login to 365.ocadu.ca.

  2. After sign-in you are prompted for more information regarding your account. Click Next.



  3. You are prompted with "Start by getting the app." Download the app on your mobile phone. The app is available for download for both iOS and Android. Once the app is installed on your phone click Next.

  4. This page reads "Set up your account." Do not follow the prompt here, click Next.

  5. You are prompted with "Scan the QR Code."



  6. Open the Authenticator app on your phone. (If prompted choose to allow notifications.)

  7. If you are a new user tap Scan QR Code.

    If you are an existing Authenticator user, tap the New Account button (+) and then tap Work or school account.

    If prompted allow access to the camera and scan the code displayed on your computer by pointing your camera at it. The scan registers and creates the account on your mobile phone.

    Screenshot showing two sets of phone screenshots.

  8. Back on the "Scan the QR Code" page in the web browser click Next

  9. You are prompted "Let's try it out." A notification has been sent to your mobile phone. Approve the notification.



  10. Click Next in the browser on your computer.

  11. You are directed to the Success page. Click Done. The sign-in completes.

What's next?

Nothing. You are now set up with Authenticator for MFA. The date for the switch to MFA with Authenticator is July 17, 2020. Because you pre-registered, you will not be required to do any further configuration in preparation for the switch. After the switch, you will be automatically prompted on your phone via the new app instead of the Duo app. If you are interested in learning more about MFA, check out this Microsoft article.

 
Screenshots of the new MFA prompts. You will see one of these when you login starting July 17, 2020.

If you have any questions, please email ithelp@ocadu.ca.

 

Troubleshooting

Authenticator says the Microsoft account doesn't exist.

This is the login screen for personal accounts and will not recognize your OCADUid.

  1. Tap back until you are at the Accounts screen and tap Add Account.



  2. Tap Work or school account.

    If prompted allow access to the camera and scan the code displayed on your computer by pointing your camera at it. The scan registers and creates the account on your mobile phone.



  3. Continue at Step 8 in the procedure above.

 

Unable to sign in or register

If you have trouble signing in or registering via https://365.ocadu.ca, please use this URL to complete registration: https://aka.ms/mfasetup