Loaner Self-Service Deployment: Apple Computers
Updated: 14 September 2020 05:01 PM
If you have received a Mac laptop for a long term loan from OCAD U and are being instructed by IT Services to complete setup of the device on your own, this article is for you!
The following will illustrate what to do during certain portions of the Mac setup process: we have omitted some screens as they may not appear on all computers and aren't integral to the setup process. If you have a computer that supports Touch ID(fingerprint reading) then you will see that screen in addition to the following.
1. Before you turn on the computer, inform IT Services of the serial number of your computer. You'll find this serial number on the box it came in, as well as on the bottom of the laptop. Go ahead and email this serial number to firstname.lastname@example.org with the subject line "Loaner Laptop Deployment".
2. Ensure the computer is plugged in to power, situated in a place where you might want to leave it for a while, and you have an available internet connection.
3. Turn on the computer. Some newer models turn on automatically when you open them or plug into power.
At the first setup screen, select Canada.
4. Connect the device to Wi-Fi. Do not continue without an Internet connection.
5. Remote Management is enabled. Management means that the computer will receive software and settings from OCADU's computer management service.
IMPORTANT: If you don't see the Remote Management screen as part of the setup process, restart the system and try again.
If it still doesn't show up, you will need to follow the steps in this article which details an alternative setup process: https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2506/325/loaner-self-service-deployment---apple-alternative-setup-process
This screen can take some time to complete as there is an automatic process that happens. Depending on your Internet connection, this may take some time. In some cases this process will 'hang' or get stuck, in which case you may need to attempt to restart the machine, or skip it and perform the alternative process linked to above.
6. Restore Data. If you have a Time Machine backup of a previous Mac you would like to transfer your files and user account from, you can select the first option. This is not necessary, but can be convenient.
If you do decide to do so, please follow the instructions at https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/1135/289/laptop-program-using-migration-assistant-for-restoring-from-time-machine to transfer only your data and avoid transferring old applications and settings which could cause errors.
If you do restore your old account, you will not be prompted to complete the rest of this setup procedure as illustrated and should proceed to step 11.
7. Sign In with Your Apple ID. This is not a mandatory step of the setup procedure, however if you want to download apps from the App Store, you'll need an Apple ID. If you don't want to do this now, click on "Set Up Later".
8. Create Computer Account. Create your username and password for your user account on this computer.
9. Enable Location Services: Check the box to Enable Location Services. This is important in case the computer is lost, and will increase the possibility of finding the computer again.
There are some software packages that will be installed silently in the background at this point.
After that, we'll need to restart to do one last thing to ensure your data is safe: Encryption.
12. Let the computer install the remaining software: leave the machine at this point for about a half hour. This should be enough time for it to complete the installations. After that time has passed, restart the computer by choosing Restart from the Apple Menu at the top-left of your screen. If you attempt to restart too soon, you may see something like the dialog boxes below, which will let you know when it's ok to restart:
13. Enabling FileVault (Encryption): You will likely see several screens during this process--some before the restart and some after:
The first will happen just when the machine begins to restart: you'll be asked to enter the password for your account. Enter your password and select OK, you'll then see another dialog saying it's enabling Filevault. The computer will now restart.
14. Completing Encryption setup and Recovery Key
After the restart, you'll be asked (again) to enable Filevault. Select Enable Now. You will then see another dialog box showing a Recovery Key: you may wish to record this recovery key somewhere--in the event you forget your computer's password, you can use this to reset the password.
Write it down in a secure place, or even better store it in a password manager. OCAD U IT Services will also store this key for you as part of our management of the computer.
15. Your computer will continue to encrypt in the background as you use it. You may now wish to install any Adobe Software you might want to use through the Creative Cloud Desktop App, and sign into Microsoft Office.