Knowledgebase: Students and Faculty
Zoom FAQ
Updated: 27 July 2020 01:45 PM

How to check and update your Zoom client?
How do install Zoom Client or Desktop Outlook plugin?
How do I reset my password?
What are the system requirements for large meeting?
What is the difference in functionality between desktop client vs Mobile app?
What features are lost when using a web client?
What is the difference between Licenced account and webinars?

 

How to check and update your Zoom client?

1.Log in to Zoom desktop client
2.Select your profile picture (located on top right corner) and choose Check for updates option
3.Follow the prompts as instructed

How do install Zoom Client or Desktop Outlook plugin?

Zoom is preinstalled on your OCADU computer, if you need to install Zoom, visit Download Center
https://zoom.us/download

How do I reset my password?

1.From the Zoom login screen select Forgot My Password option
2.Enter ocadu email (xxxx@ocadu.ca)
3.In Outlook locate Zoom password reset email. NB: This email could be located in either Focus or Other tabs
4.Follow instructions in the email

 What are the system requirements for conducting large meeting? 

Processor

Minimum Single Core 1Ghz or Higher
Recommended Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)


Bandwidth

Group video calling Minimum 800kbps/1.0Mbps (up/down) for high quality video. For more details information: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux



What is the difference in functionality between desktop client vs Mobile app?
https://support.zoom.us/hc/en-us/articles/360027397692-Desktop-client-and-mobile-app-comparison



What features are lost when using a web client?
https://support.zoom.us/hc/en-us/articles/214629443-Zoom-web-client

 


What is the difference between Licenced account and webinars?

Both are paid services different features attendee capacity limits. Licensed account have a capacity limit of 300 and Webinar limits are capped at 100,500,1000

For More details: https://support.zoom.us/hc/en-us/articles/115005474943-Meeting-and-webinar-comparison