Knowledgebase: IT Support
Online Teaching & Learning Readiness Survey FAQ
Updated: 27 July 2020 01:50 PM

I have access to a computer that has an up-to-date operating system. 

A computer with an up-to-date operating system is the best setup for remote participation. Keeping your software up to date is strongly encouraged for usability and security reasons. You can look up your operating system version as described below:

On an Apple computer:

  1. Click on the Apple Menu in the top left corner and select “About This Mac”

mac OS Version

On a Windows computer:

  1. Select the Start button > Settings  > System  > About .
  2. Under Device specificationsSystem type, see if you're running a 32-bit or 64-bit version of Windows.
  3. Under Windows specifications, check which edition and version of Windows your device is running.

Windows Version


I have access to a reliable and fast internet connection.

Reliable and high-speed internet connectivity is critical for accessing learning materials and downloading/uploading of materials and assignments. 

The Government of Canada recommends 50Mbps download and 10Mbps upload speeds: “To take full advantage of the opportunities offered by the modern Internet, 50/10 speeds are necessary, affording the capacity to download at 50 Mbps and to upload at 10 Mbps.”

Test your internet speeds:

I have access to headphones or speakers and a microphone to use when participating in video conferencing. 

Relying on built in microphones and speakers often results in a poor audio experience for you and others. Your least expensive purchase option is likely earbuds with a built-in microphone, such as wired Apple earbuds that used to ship with older iPhones and iPods. Gaming headsets and typical phone type bluetooth headsets are great options as well.

I have a backup plan if my computer fails or is not available. 

Knowing what you would do if your computer fails is important planning that few think about until it becomes necessary. Make sure you have an active backup strategy. Click here to learn about backing up.  

I can troubleshoot most technical problems that I encounter when using the computer. 

When troubleshooting, make sure to save any work first and ensure you have an active backup strategy. Knowing what resources are available is an important digital survival skill.  

I have a designated space(s) that allows me to complete readings and assignments without distractions. 

If you don’t have one yet, set up a space for yourself if possible. Also think of a few different places where you could work without distraction.