Knowledgebase: Administrative Staff
Getting Started with LimeSurvey
Updated: 24 February 2020 09:42 AM

What is LimeSurvey?

LimeSurvey is a standalone survey tool that's run on-premise. It's a more complex tool for conducting surveys from internal OCAD U faculty, staff, and students or external users to OCAD U. The LimeSurvey tool is intended to be used by some Administrative staff, Institutional Analysis, and for Research purposes for surveys requiring more complex surveying features.

For quick, easy ways to collect information, conduct surveys from internal OCAD U faculty, staff, or students, or external users to OCAD U, please see the introductory getting started knowledge-base article for Microsoft Forms here:
OCAD U 365: Getting Started with Microsoft Forms


How do I get access to LimeSurvey?

For Administrative staff that require LimeSurvey's surveying feature set, please submit a ticket with your request for access:

Getting Help: Log in to IT Services Support to Submit a Ticket


How do I login to LimeSurvey?

Once you've been given permissions to access LimeSurvey, you will have received a system-generated welcome email with your login credentials. 


How can I learn more about LimeSurvey?

LimeSurvey has its own wiki manual where you can find instructions or explanations about the tool. The web-based manual can be found here:

LimeSurvey Manual


Top 5 Things You Should Do When Conducting a Survey

1. Change the Admin and Bounce Email to an OCAD U Email

When sending the survey from the LimeSurvey system, to improve email delivery to your intended recipients and reduce the changes of triggering any flags for junk mail, please ensure that you've changed the Admin and Bounce email to your OCAD U email. 


2. Edit Your Email Templates

Edit your email templates to send survey invitations, reminders, and confirmations to your survey recipients from the LimeSurvey system.


3. Framing Expectations for Survey Respondents

Front-loading your survey with a disclaimer to explain the survey experience. A good analogy would that it's a similar experience to writing an email in your browser window, if you leave it for too long or draft something too long, the work could potentially be lost due to a session timeout. 


4. Keep Your Survey Pages Brief

Keeping the pages of your survey as brief as possible, so that respondent's are not writing essays as their response. If this type of response is required, please encourage respondents to craft their answers in a separate tool like OneNote or a Word document before answering. 

You can also change the setting in the General Settings to ask the questions 1 by 1, so that each question appears on separate pages, cutting down on any potential timeout issues.

Questions Setting 1 by 1


5. Encourage the Use of the "Save Later" Feature

Encourage users to use the "Save Later" feature when taking the survey if the need to step away from taking the survey. Don't expect to be able to return to the survey after being away for 2 hours, it will time out. This user experience is very similar to crafting an email in a browser, if you don't save the work it may timeout. 



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