Welcome!

This is a directory of the IT Services Knowledge-base Articles that you can read through to help you get started at OCAD U. Please note that you can refer to this list as a refresher, as the articles in this list will be updated when needed.

Getting Started:

1. Faculty & Staff: How to Access and Log In to OCAD U Email and Office 365 in a Browser
2. Faculty & Staff: Configure OCAD U 365 Email on Outlook for Mac
3. Faculty & Staff: Configure OCAD U 365 Email on Outlook for Windows
4. Phone System: How do I setup, access and use my voice mailbox?
5. OCAD U 365: Getting Started with Microsoft Teams
6. OCAD U 365: OneDrive & SharePoint FAQ
7. Introduction to SharePoint and OneDrive
8. OCAD U 365: Practical Guide to Sharing Documents
9. OCAD U 365: Sync Files with OneDrive on Mac OSX
10. OCAD U 365: Sync SharePoint Files with the OneDrive Sync App
11. How to forward calls from an OCADU desk phone
12. IT Security: BYOD (Bring Your Own Device) Security Guide
13. Wireless: How do I connect to ocadu Wi-Fi?
14. Faculty & Staff: Configure OCAD U 365 Email on iOS Device
15. Faculty & Staff: Configure OCAD U 365 Email on Android
16. How to configure your printer on your computer (Windows 10)
17. Administrative Printing: Add/Remove Printers for Mac OS X
18. Administrative Printing: Add/Remove Printers for Windows
19. Self-Service Software Installs at OCADU
20. Techsmith Knowmia (formerly Relay): Getting Started
21. Administrative Computing: Supported Devices
22. Who do I contact for help?

Settling In & Security:

1. OCAD U 365: Mail - Focused Inbox Feature
2. OCAD U 365: Manually Adding a Shared Mailbox to Outlook
3. Faculty & Admin Staff: CASL & Email Consent
4. Faculty, Staff and Students: How Can I Reduce the Size of My File
5. Practical Guide to Data Privacy, Confidentiality & Security at OCAD U
6. IT Security: The Growing Importance of Software Updates
7. Security: Protecting Yourself Against Viruses and Malware
8. Security: Phishing Emails, Blocking Senders and Managing Junk Email
9. Security: Lost your iPhone or Android Device? Remote Wipe with Outlook Web Access
10. Security: How to Reset Your OCAD U Password
11. Weekly OCAD U IT Services Maintenance Windows
12. Room Number Guide
13. How to Set Up OCAD U FortiClient VPN (Mac & Windows)
14. What is a Ticket? How do I Submit a Ticket?

Ramping Up Productivity:

1. OCAD U 365: Getting Started with Microsoft Forms
2. OCAD U 365: Bookings & MyAnalytics
3. Zoom at OCAD U
4. Zoom: How to Schedule a Meeting
5. Zoom: Joining a Meeting
6. Blogs: Introduction to OCAD U Blogs

Copy & Print: Article Directory

1. Copy & Print: Black & White Copying (Admin Staff)
2. Copy & Print Services: Shared Accounts
3. Copy & Print: Colour Copying and Printing (Faculty & Admin Staff)
4. Copy & Print: File Preparation for Printing
5. Copy & Print: Price List
6. Copy & Print Services: Pricing FAQ
7. Copy & Print Services: Email Policy
8. Copy & Print Services: Printing from a USB
9. Copy & Print: Supplies and Support
10. Copy & Print: Credit Transfers
11. Troubleshooting FAQ for Printer Issues

Things to Know:

1. Email: Messages Not Delivered to Inbox as Expected
2. OCAD U 365: Handling Legitimate Spoofed Senders (Listservs, Mass Mailing Services, etc.)
3. OCAD U 365: Password Reset Notifications
4. Long Distance Charges