Email: Recalling an Email Message Sent Accidentally
Updated: 23 January 2020 01:05 PM
Can I recall or delete an email message I sent to the wrong person, people, or distribution list?
In certain circumstances and under the right conditions, you can recall a message sent accidentally. There are many limitations as outlined below, which very often do not result in a true recall of the message from all recipients.
When in this situation, consider sending another message to the original incorrect recipients informing them of the error and apologising for the error.
Message recall is highly dependent on the mail client used at the sending and receiving ends.
Message recall in Microsoft Outlook for Windows:
It is possible to recall a message when using Outlook for Windows, with some important and significant limitations:
If you wish to attempt message recall using Outlook for Windows, follow these steps:
Exchange Online Undo Send Feature:
This is not message recall, but it can help prevent mistakes when using Outlook on the Web. The Undo Send feature in Exchange Online allows users to prevent the sending of a message within a configurable window of 5-10 seconds of clicking 'Send'.
To enable and configure Undo Send:
Will IT Services delete a message from mailboxes that I've accidentally sent to the wrong internal recipient(s)?
In general, no.
This process is time consuming, prone to potential error, and typically only used against active security threats (wide spread phishing, undetected malware, etc.) that cannot be otherwise mitigated. However, if the content of your message contained highly sensitive, confidential, or personal protected information, please contact the IT Help Desk at email@example.com or x277 to discuss your issue. Please note that if IT Services agrees to take action, this process is time consuming detailed work, and we cannot guarantee that your message will not be read, forwarded, saved, or printed in the intervening window of time.
Best Practice: Please be mindful and carefully review the recipients you have chosen for your message prior to clicking Send
If your message contains sensitive or personal information, please take extra precautions.
Once sent, IT Services has absolutely no ability to: