Knowledgebase: TechSmith Knowmia
TechSmith Knowmia - Rescuing Temporary Recordings After a Crash or Failed Upload
Updated: 14 September 2020 02:24 PM

While recording, TechSmith Capture creates temporary files to upload when the recording is complete. If Capture crashes or has network connectivity issues, the temporary files can be found, uploaded and re-assigned to the original owner. 

Finding the Files

The file names will not make sense. Rely on the file size and date to decide which files to rescue. Faculty will let you know the date they recorded and you will be looking for files that are hundreds of megabytes in size (typically). Note: as a precaution, copy the files out of their locations first, the recorder application cleans out these directories automatically so make sure you have a copy. 

Classic Recorder

Windows: %LOCALAPPDATA%\TechSmith\TechSmith Recorder\Recordings
macOS: /Users/Shared/TechSmith/TechSmith Relay/

Capture

Capture creates temporary files as well but the they are easier to find using the command line (Terminal). The macOS command will return the path to the recording. In the Finder, choose Go -> Go to Folder and paste the path from that was returned by that command. If nothing is returned by that command, there is no file to rescue.

Windows:  \AppData\Local\Temp\_tempRecording-X.mp4
macOS (Command): find /var/folders -name "RelayRecording.mp4" 2> >(grep -v "Permission denied" | grep -v "Operation not permitted")

Uploading the Files

After the files have been found. Make copies first just in case. Upload them to your TechSmith Knowmia (formerly Relay) account. The easiest way to do this is to login to ocadu.techsmithrelay.com and click the Create drop down menu (1). Select Upload Media and a new panel will open (2). Drag the file to the panel.

 Upload

Transferring Files

After the uploaded media has been processed it will be in your library. If you are not the content creator, transfer the media to the original user by clicking the Gear icon beside the title of the video. Choose  Change Owner. You will be prompted for the new owner's OCADU email address. Enter it into the field and the media will leave your library and be added to their library. Note: Any user can do this. If a faculty member ends up with someone else's content (because someone forgot to logout) they can do the exact same procedure to send the content to the original creator.

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