Knowledgebase: IT Security
Two-Factor Authentication: Enrollment, Usage, and FAQ - Duo Mobile
Updated: 18 October 2018 11:01 AM



Duo Guide to Two-Factor Authentication Enrollment:

Please Note: You need to have a smart phone or tablet in order to use two-factor authentication. 

  • Once IT Services has enabled your OCADUid for 2FA, you will receive an enrollment email with a link to begin the 2FA enrollment process.  Please click on the link and follow the instructions for installing the 'Duo Mobile' app on your mobile phone or tablet.


  • After you have successfully completed enrollment, when you login to any CAS-enabled service (eg., Payable, Canvas, etc.) with your OCADUid and password, a window will pop up with two options for the second authentication:

Choose an authentication method

Send Me a Push

Enter a Passcode 


  • Send Me a Push: This the recommended option as its the fastest and easiest.  You will receive a push notification on your registered device to Approve or Deny the login attempt.  Tap on "Approve" to continue the authentication process.
  • Enter a Passcode: If you are not receiving push notifications, you may choose to enter a 6-digit passcode, which you can retrieve from the Duo Mobile app.

  • You have 30 seconds to complete the 2FA authentication process, otherwise you must start over.

  • You should now have access to any CAS enabled service.

Important Security Notice:

If you receive a push notification regarding a login attempt, but you did not personally attempt to login to an OCAD U service, tap 'Deny' and immediately report this to IT Security -

Web Services not enabled for Duo 2FA:

  • Office 365 (Planned)
  • IT Services Ticketing


Q. What should I do if I lose my mobile device or it is stolen?
A. Report your lost/stolen device to IT Services immediately.  IT Services will remove the registered device from your account and assist you in authenticating via another method.  Remember, although you have lost your mobile device, your password still protects your account.

Q. What should I do if I replace or upgrade my mobile device?
A. Contact the IT Help Desk at to gain access.

Q. What should I do if I forget to bring my mobile device to work?
A. Contact the IT Help Desk at to gain access.