Troubleshooting FAQ for Printer Issues
Print Shop Ext. 202
Email – copyprint@ocadu.ca
MFD = Multi-Function Device
SFD = Single Function Device
How do I replace consumables? (Toner/Waste Toner)
- Follow instructions on the display screen
- Instructions are also included in the toner/waste toner boxes
- Mark boxes of empty toner with "Empty" or "Used" so the supply monitor knows to recycle and restock
How do I solve a paper jam?
- Follow instructions on the display screen
- Make sure to check the entire “Main Unit Cover” (right hand side of MFD) for paper on and below the belts and rollers located on the removable "door"
- If you think you have cleared as much as you can check the paper trays for any misalignments
The green power button is flashing but when I press it nothing happens!
- The machine has gone into power saver mode
- Hold down the flashing green button until device “wakes up”
- If the device does not turn on a power cycle will be required. The main power switch is located on the far right hand side about half way up the back edge
- Wait 1 minute before turning power back on
An orange screen appears asking to select another paper tray
- The designated tray is out of paper, please choose another tray
- After helping the user, please retrieve paper from AV to fill the empty tray ASAP
- The wrong size document was sent to the wrong tray; choose another paper tray that will accommodate your physical print size.
The device is having troubles “connecting to server”
- Check to see if the Ethernet cable is connected
- The PaperCut server may be down temporarily - check your student email for any IT notifications
I cannot associate my ID card with PaperCut
- Make sure you are inputting your OCAD U username and password correctly.
- The device is case sensitive!
- You must press the shift key once to activate caps you must press shift again to go back to lower case
- Stop by the print shop for activation is all else falls
Where can I find paper to load the paper trays?
- Every week a supply monitor stocks AV loans with paper for public printer distribution
User-Specific/Advanced Issues
- When contacting Copy & Print about user issues, make sure you have the following information, so that we can provide informed assistance.
- Username/Student Number
- When the file was sent to print
- How the file was sent to print (I.e USB, PaperCut Web Print, Desktop Client)
- File name
- You can also send a user to us directly in case administrator privileges are required
The file won't print
- Check the file size
- Check the file type
- Check the print method (Web Print, direct from USB, etc)
- If the user was charged when the error occurred, the system will refund the job within 24 hours. If this has not happened, send the user to the shop.
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