Knowledgebase: Copy & Print
Copy & Print: Refund Policy
Updated: 17 April 2020 07:21 PM

Only funds added to your PaperCut account through Payable are eligible for a refund. Credits allocated through payment of Laptop Program Fees are not eligible for refunds.

Refunds are processed on a per term basis. Requests for refunds can be submitted at any time, however processing of refunds will only occur during the final two weeks of the term in which the refund was requested.

The minimum amount eligible for processing a refund is $5*.

HST will be calculated and added to the refund, but does not factor into the minimum amount eligible.

Depositing credits to circumvent or ‘force’ the refund is prohibited.

Requests for a refund must be sent to pnavarro@ocadu.ca, please be sure to include:

  • Your full name (as it appears in your school records)
  • Your student username/ID
  • Contact information (one of the following):
    • Phone Number
    • Email (if you are unable to access your OCADU Student email)
  • During the process you may also be asked to provide the following:
    • Proof of purchase, such as:
      • Transaction numbers from Payable deposits
      • PaperCut Notification emails (sent to your OCADU email address)
    • Your current address (or where you would like your refund to be mailed to [optional]) if you do not plan to pick up the refund check at the OCAD U cashier.

 

For Alternatives to Print Account refunds, please view the article below:

https://support-its.ocadu.ca/index.php?/Knowledgebase/Article/View/2315/259/copy--print-services-refund-alternatives 

 

*Until further notice the minimum eligible amount for refund processing has been reduced from $20.00 to $5.00 (13 April 2020)