OCAD U 365: Known Issues
Updated: 08 March 2018 09:56 AM
If you are having device configuration trouble and need to access your email and calendar immediately, you may access both by browsing to 365.ocadu.ca and logging in with your OCADUid and password.
1. Authentication failure while configuring devices.
Solution: Ensure that you are entering the correct username format for OCAD U 365 in the username field and you are using your OCAD U password.
Your OCAD U 365 username format required for configuring devices is your OCADUid followed by '@ocadu.ca'. Your OCADUid is the username you use to log in to other OCAD U services such as Canvas or MyOCAD U.
Solution: Browse to https://365.ocadu.ca and log in with your OCADUid and password. Select "Settings" in the top right of the screen and Select "Automatic Replies" in the drop down menu. Turn the automatic reply setting off and on again (or vice-versa). Ensure you click "OK" with each change you make for the change to be applied. Your issue should now be resolved.
Solution: Delete and re-add your Exchange account in Account Settings in the iCal application. The initial iCal sync takes some time (sometimes hours) to complete. We highly recommend updating OS X to Sierra 10.12 for best results. iCal is known to be problematic with Office 365 calendars due to Apple's implementation of the Exchange protocol. If you continue to experience issues with iCal sync, we recommend using the web client or Microsoft Outlook for a much better experience.
Solution: Click on "Open Shared Calendar" in the toolbar while in your calendar and type in the name of the person whose calendar you would like to open. Note: You must be granted the appropriate permissions to view another users' calendar. Contact the user whose calendar you would like access to to confirm permissions.
Solution: Due to the unique nature of varying types of Android devices in existence, if you followed the provided instructions carefully and it is still not working, please visit the IT Help Desk or email email@example.com for assistance.
6. Issue: I seem to be unable to log out fully from the Office 365 web application when logged in on a browser.
Solution: When signing out, you will see a message that says "Hang on a moment while we sign you out". The sign out process for Office 365 takes a few seconds to complete. Please wait until you see the following message: "You signed out of your account" to ensure that you have been completely signed out of the service. This is especially important when working from a shared computer as your OCAD U 365 session may still be active for the next user of the computer. For additional security, we highly recommend using Chrome "Incognito" mode or Firefox "Private Browsing" when using OCAD U 365 on any computer, but especially shared computers.
Cause: Microsoft recently revoked and replaced a SSL certificate. The old certificate is cached on your system and is causing issues when attempting to authenticate to Office 365 via Outlook.
8. Issue: You receive errors in the OS X Calendar application when accepting calendar events (Updated July 28, 2017)
Cause: Apple's implementation of Microsoft Exchange is not ideal and causes random errors for some users. Error message may be similar to: "Calendar can't accept the event "<event name>" on the Exchange Server. There was an error attempting to send your changes to the exchange server."
Solution: Turn off legacy feature prior to migration the Office 365. If file is already migrated, store locally on computer, turn off feature, save and re-upload to OneDrive or SharePoint (Departmental document library).
There are a few causes and solutions for this issue:
Possible Cause: If you had the icons before but they are gone, that means that your document library sync may have stopped. If you do not see the icons, do not make any changes to documents until the issue is resolved.
Solution: Exit the OneDrive application (blue cloud icon on menu bar on Windows and toolbar on Mac) and relaunch the OneDrive application. Give it a moment and you should then see the icons again. If not, contact firstname.lastname@example.org
Possible Cause: If you never have seen any icons after the initial sync of documents onto your computer and you are on a Mac, you will need to turn on "Finder Overlays"
Solution: Instructions here- Scroll down to "Finder Integration" and follow the steps.