Knowledgebase: IT Support
Who can I contact for help?
Updated: 03 March 2021 09:54 AM

On March 11, 2021 OCAD University plans to open a Service Depot as part of the Gradual Reopening.

Due to the COVID-19 pandemic the campus is currently closed and the locations and hours listed below are not available. Email support inquiries to ithelp@ocadu.ca.

 


  

If you can't find an answer to your question in the knowledgebase, you can email ithelp@ocadu.ca or contact one of the Help Desks on campus.

100 McCaul Room Support

Loans 

Hours of Operation     Email Address Extension 
IT Help Desk MCA 341 Laptop & IT Yes Monday to Friday 
8:00am – 5:00pm

ithelp@ocadu.ca

444
AV Help Desk MCA 343 AV Yes

Monday to Friday 
8:00am - 10:00pm

Saturday 9:30am - 4:30pm

avhelp@ocadu.ca 227
South Campus Room Support Loans  Hours of Operation     Email Address Extension 
AV Help Desk RHA 401 AV Yes Monday to Friday 
8:00am - 10:00 pm
avhelp@ocadu.ca 4655
IT Help Desk RHB 318 IT No Monday to Friday
8:30am – 4:30pm
ithelp@ocadu.ca 2788

Types of support

AV Help Desk

Contact the AV Help Desk if you require...

  • AV equipment loans
  • Classroom technology support
  • Media Kits 
  • Support with a special event or meeting

For loans please refer to terms and conditions

IT Services Help Desk

Contact the IT Services Help Desk if you are having trouble with...

  • Email
  • Student Portal
  • Printing
  • Logging in to Computer Studio workstations
  • Accessing software
  • Any IT related problem

Additional Services at IT Services Help Desk at 100 McCaul

  • Your laptop hardware, if you are a laptop program student or faculty
  • Software installed on your laptop by the IT Services Help Desk
  • Accessing the OCAD Wireless network with your mobile device or laptop
  • Canvas support

For loans please refer to IT Policies and Guidelines