Knowledgebase: IT Support
Who can I contact for help?
Updated: 19 April 2018 04:43 PM

If you can't find an answer to your question in the knowledgebase, you can contact one of the Help Desks on campus.

You can also log in on the left, and open a ticket directly with IT Services.

100 McCaul Room Type of Support

Media Kits
& Laptop Loans 

Days & Hours of Operation     Email Address Extension 

(416-977-6000)

IT Serivces Help Desk MCA 341 Laptop & IT Yes Monday to Friday 
8:00am – 5:00pm

laptophelpdesk@ocadu.ca

ithelp@ocadu.ca

277
AV Help Desk 100 MCA 343 AV Yes

Monday to Friday 
8:00am - 10:00pm

Saturday 9:30am - 4:30pm

avhelp@ocadu.ca 227
South Campus Room Type of Support Media Kits
& Laptop Loans 
Days & Hours of Operation     Email Address Extension 

(416-977-6000)

South Campus AV
Help Desk
RHA 401 AV Yes Monday to Friday 
8:00am - 10:00 pm
avhelp@ocadu.ca 4655
South Campus IT Help Desk RHB 318 IT No Monday to Friday
8:30am – 4:30pm
ithelp@ocadu.ca 2788

Types of support

AV Help Desk

Contact the AV Help Desk if you require...

  • AV equipment loans
  • Classroom technology support
  • Media Kits 

For loans please refer to terms and conditions

IT Services Help Desk

Contact the IT Services Help Desk if you are having trouble with...

  • Email
  • Student Portal
  • Printing
  • Logging in to Computer Studio workstations
  • Any IT related problem

Additional Services at IT Services Help Desk at 100 McCaul

  • Your laptop hardware, if you are a laptop program student or faculty
  • Software installed on your laptop by the IT Services Help Desk
  • Accessing the OCAD Wireless network with your mobile device or laptop
  • Canvas support

For loans please refer to IT Policies and Guidelines