Avoiding Accidental Damage to Laptops
Updated: 23 March 2018 10:34 AM
From time to time, people damage computers. Damage is expensive, not covered by Apple's warranties nor OCAD University's insurance, and hence why we ask that Borrowers take full responsibility for equipment at OCAD U, and this applies to all faculty, students and staff.
What Can I Do to Prevent Damage?
What is Damage?
Damage is different from warranty defects, cosmetic blemishes and normal wear-and-tear. Apple maintains Visual/Mechanical Inspection Guides for defining what constitutes a legitimate warranty defect versus what is considered accidental damage. These definitions determine whether an Apple product can be serviced under AppleCare or whether it is issued an out-of-warranty repair.
Why Do We Repair All Damage?
We require a fully functioning, "circulation quality" fleet of laptops for students and faculty to use on campus. Circulation quality means:
If you return equipment and we discover damage, unfortunately you will be responsible for correcting the issue.
What does Damage Cost?