What is an Adobe ID and why do I need one? 

Starting with the 2018-2019 Academic Year, IT Services will activate an Adobe ID for all students in the Laptop Program. This allows you to access your subscription to Adobe Creative Cloud desktop apps, use Creative Cloud mobile apps, libraries and services seamlessly across your devices using your OCAD U identity, all without a visit to the IT Help Desk. An Adobe ID is a personally held identity with Adobe.

Whatever happened to Redemption Codes for Adobe CC?

Adobe is no longer supporting Redemption Codes for students: this article documents the new preferred method for licensing.

• If you have previously activated a redemption code for Adobe CC for a personal address, you will need to use your student email address instead.
• If you provided a payment method to Adobe, you will need to remove it. Please read the "I already have an active Adobe ID with my student email address. Do I need to cancel any payment information?" section below.
• If you need to migrate assets, review this article: https://helpx.adobe.com/enterprise/kb/transfer-assets.html 

How do I install Adobe Creative Cloud?

If you already have the Adobe Creative Cloud application installed, you can skip to steps 7 & 8.

1. Browse to https://www.adobe.com, then click Sign In in the upper right corner of the screen.
2. On the sign-in page, enter your OCAD U student email address. If you are asked to choose Adobe ID or Enterprise ID, select Adobe ID.
   
    
   Please select Adobe ID.
   
   
   
3. Sign in using the password you chose when you set up your Creative Cloud account. If you don't remember the password, you can reset it using the "Forgot password" link. 
4. Click Desktop Downloads.
5. Locate and Download Creative Cloud application.
6. Install it.
7. You will be prompted to log in again. Select Adobe ID. Only Faculty and Staff select Enterprise ID.
8. Follow the instructions to install your Applications.

I can't find the introduction email from Adobe. What should I do?

1. Browse to https://account.adobe.com and log in. You should be prompted to set a password.
2. If Step 1 does not work, on the log in page select "Forgot Password" and reset your password.

Is my username and password the same as my OCAD U ID?

No. This is one service at OCAD U that does not use the same username and password as your regular OCAD U username and password. Your username and password information is stored with Adobe, and if you forget it, you can reset your password with Adobe.

I already have an active Adobe ID with my student email address. Do I need to cancel any payment information?

Yes. If you previously used a redemption code through https://ocadu.onthehub.com to unlock a 1-year subscription, and gave your credit card information to Adobe, they will charge your card once the subscription lapses from your previous redemption code.

To cancel your personal account, browse to:

https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

Are there any Adobe Services that are not supported with my Adobe ID?

It is our understanding that any service that OCAD U does not provide to students with our software agreement such as Adobe Stock, you may choose to personally pay for this service yourself.

What happens when I graduate from OCAD U?

Your subscription to Adobe Creative Cloud is currently only provided while you are a student at OCAD U: eventually you will need to subscribe as a working professional upon graduation. If you’re graduating, your current Adobe Creative Cloud software will revert to a trial after the last business day in June 2019.

OCAD U is exploring how extend Adobe Creative Cloud access to recently graduated alumni, and we will keep students informed of any changes.