Knowledgebase: Wireless
Wireless: FAQs
Updated: 16 March 2021 04:13 PM

Getting Started

Configuration and Troubleshooting


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If your question is not listed here please contact us with your questions, and we will review and post them on our FAQ page.

Getting Started

What network should students, faculty, and staff be using?


Students, Faculty and Admin staff or anyone with OCADU username and password must use ocadu wireless network.

What devices are supported by OCADU wireless network?

Here is a list of devices/operating systems supported by IT Services:

  • Mac OS 10.13 or above
  • Windows 10
  • iPhone and Android


Configuration and Troubleshooting Questions

How do I connect to 'ocadu' wifi network?

See the Wireless: How do I connect to ocadu Wi-Fi ? for intructions on configuring your computer/operating system to connect to theocadu wireless network. 


What If I'm not prompted to login to the ocadu network or I'm getting an invalid/self-assigned IP address instructions on OSX ?

1.Go to Advanced settings in Network Preferences

  • Choose System Preferences from the Apple menu.
  • Choose Network from the View menu.
  • Select Wi-Fi, then click the Advanced... button in the lower-left hand corner of the screen.

2.Check and Renew your TCP/IP settings 

  • Click the TCP/IP tab from the top of the screen.
  • Click the "Renew DHCP lease" button.

3. Select the Wi-Fi tab and view your Preferred Networks list.

  • Select each network and click the minus (-) sign to remove those networks from your Preferred Networks list.
  • Click OK and close the Network preferences.

4. Select 802.1x tab and remove 802.1x User Profiles 

  • Under User Profiles, select the ocadu network and click the "-" (minus) sign in the lower left corner to delete it
  • Click OK at the lower right corner

5. Remove your stored network passwords using the Keychain Access Utility.

  • Open Keychain Access from /Applications/Utilities.
  • Remove your AirPort network passwords from the login keychain: Select the "login" keychain from the Keychain sidebar. Remove the ocadu entry.

6. Restart your computer.

7. Try re-connecting to ocadu Wi-Fi network .


What If the connection fails after selecting the ocadu network on windows 7 or windows 8?

There are some cases when you are unable to connect to OCADU wireless network even after following the instructions given above.  For example after ocadu ssid is selected the authentication window won't pop up or you may be authenticated but you have have no network connectivity. Steps below will show how to manually create the ocadu network in order to have a successful wireless authentication and connection.

1. Open your Control Panel

2. Click on Network and Internet

3. Click on Network and Sharing Centre

4.Click on Setup a new connection or network (Under change you networking Settings) 

5.Click Manually create a network profile.

6.Click Manually create a network profile.

7. Enter the following information and then click Next:

  • Network name: ocadu

  • Security type: WPA2-Enterprise

  • Encryption type: AES

  • Security Key: (leave blank)

8. Click Change connection settings



9. Under the Security tab, make sure the authentication method is PEAP ,then click Settings

                -You can uncheck “Remember my credentials for this connection each tie I’m logged on” If you don’t want to have your credential cached (Recommended on shared computers)

10. Make sure Validate server certificate and Connect to these servers are selected:

11. At the bottom of the same window, make sure Secure Password (EAP-MSCHAP v2) is selected and Click Configure…


12. Deselect the checkbox for Automatically use my windows logon…and click OK.

13.Click OK to Close the EAP Setting window.(back to Security Tab)

14. Now under Security Tab click Advanced settings

15. Under 802.1X settings ,

  • Select Specify authentication mode

  • Select  User authentication from drop down list and click OK

16. Close the remaining windows and try reconnecting to ocadu SSID again.


How do I remove cached login credentials?


To remove 802.1x cached credentials in OS X please follow the appropriate directions below:

  1. Open System Preferences.

  2. Click on the Network icon which is located in the row called Internet and Wireless.

  3. Click on the Advanced button which is located in the bottom right hand corner.

  4. Click on 802.1x in the top selection bar.

  5. Under User Profiles, select OCADU.

  6. Select the - button. The OCADU profile should disappear from the list.

  7. Click OK and Apply

Windows 10




Use "Forget the wireless network"  feature to delete the cached information.


Is it secure to cache my credentials on laptops or mobile devices?

With most devices would cache your credential as default configuration, it imposes certain security concern on shared devices or when devices are lost or stolen. Please note it is important to perform the following best practices:

  • Please make sure you only connect to network "ocadu" at OCADU campus before you supply your OCAD login password.
  • Do NOT store your user name and password to other user's device unless you are sure the cached function is disabled. 
  • Change your password immediately in the case of a lost or stolen device.  If you have any difficulty doing so, please contact us.
  • You can also choose to disable the cache function on your own device for better security.


 Is the wireless faster than last year?

 No. The wireless bandwidth and speed should be the same as previous wireless network, as they both use the same underlying network infrastructure after authentication. Wireless speed depends on the location and distance to the AP, as well as the number of users using a particular access point. 


What is different from previous years captive portal authentication?

The benefit most users will see is that they won't be prompted for their OCAD U username and password once cached on a laptop.  With 802.1x, most devices automatically supply the necessary credential without prompting the user, after a period of inactivity, roaming from location across campus, and when rejoining the OCAD U wireless network. 


Contact Us

AV Help Desk 
Room 341, 100 McCaul   
416-977-6000, Ext. 227

IT Help Desk 
Room 317a, 100 McCaul 
416-977-6000, Ext. 277