Self-Service Software Installs at OCADU
Updated: 09 September 2015 11:54 AM

It is now possible for non-administrator users to install IT-approved software on managed computers on-campus and loaner laptops.

This feature is provided via our Absolute Manage client, which is available both in Windows and Mac OS X.

 

Mac OS X:

1. Locate and click on the OCAD IT icon on the top right corner of the menu bar. Select "Software Self-Service"

OCADU IT App appearance

2. Within a few seconds, a new window will appear that will display a list of the software available to install. Select the software you wish to install and click "OK". In the attached screenshot, we are installing Google Drive.

Self-Service window

 

Windows:

1. Select the Absolute Manage tray item, bottom right corner of the screen, click on it

Self Service tray item Win

2. Clicking on the tray item will provide a menu with extra options. From those, select "Show On-Demand Software". This will result on a window almost identical to the one shown on Mac OS X on the instructions above. Select the software you wish to install, and click on "OK" to install.

Note that on this menu there is also a one-click option to be taken to our ticketing system portal, where you may create a support ticket when needed.

Self-Service options

 

This covers installing software on an OCADU-managed system using Absolute Manage. Additional software may be added to our portal in the future, based on needs and requests.