Laptop Program: Important information for Graduating Students
Updated: 11 August 2019 08:30 PM
Congratulations for completing your studies at OCAD University!
Now that you have finished school, you become an esteemed alumni of OCAD U. As an alumni, you no longer pay fees in the Laptop Program, and we no longer provide support for your computer or software.
Which also means that sadly, we're not able to assist you as we will turn our attention to all the fresh new faces entering OCAD University. In this article you will find some guidance on what you should do before and after you leave the halls of OCAD U. This is important, so read on.
What support ends in May?
If you are no longer eligible to enroll in courses, the following support ends in May 2019:
The following support ends in September:
As a graduating student, when is the last day I can expect support at the Help Desk?
The last day for support at the Help Desk is June 28th, 2019.
After this date the following support ends:
What support does not end (currently)?
The following support continues:
I'm planning to get a new laptop when I graduate. Will you support my new computer?
Not unless you get it before our support deadline. If you're planning on getting a new laptop, do so before the deadline as you can also take advantage of student discounts.
What happens to the software on my laptop? Will it run forever?
In some cases yes, in some cases no. Read on.
Adobe Creative Cloud
Final Cut Pro
Cycling '74 Max
It's after the deadline, and I'm having trouble with my laptop. What do I do?
1. Start by doing a search on the internet for the exact problem you are having, with as much detail as possible.
2. If that is unsuccessful, try with the vendor websites.
Both Apple, Adobe, Dell and Microsoft have excellent support sites for troubleshooting. Very often you can find step-by-step articles on how to troubleshoot most issues.
3. If you suspect your problem is hardware related (for example: computer not charging, turning on, bulging battery, scrambled graphics or no video)
Contact the hardware manufacturer or an authorized repair centre.
Apple Store Eaton Centre
220 Yonge StreetToronto, Ontario M5B 2H1
Dell Premier Support
Microsoft Store Eaton Centre
220 Yonge Street, Toronto, ON M5B 2H1
(647) 775-1480Get directions (Links to an external site.)