Faculty Laptop Imaging Guidelines and Process
Updated: 20 February 2015 12:13 PM

Faculty are able to have their personally owned laptop imaged by the Laptop Help Desk. It may be useful to take advantage of this service when:

  • the operating system is out of date or not functioning reliably
  • a Faculty member doesn’t meet the requirements to borrow a laptop on a Long-Term Loan and would like off-campus access to software used by the students
  • a Faculty member would like to try out software provided by IT Services for students that doesn’t currently fit their curriculum


What does “image” mean?

When we refer to the "image" in the Laptop Program, we are talking about the optimized software installation that we place on your laptop computer. We take one computer, install all the software and then take a snapshot of the computer or an image, which we then deploy to your laptop. You retain full control of your computer: you have administrative access in the operating system to your laptop, so you can install additional software and manage system updates.

We image computers rather than perform manual installations because:

  • It's faster than installing your own OS and software from scratch.
  • There are no install discs to lose or serial numbers to save.
  • If your computer becomes unstable due to a software problem, we can easily "reimage" your computer rather than diagnose the issue which may require a complete reinstall.


What kind of laptop can we image?

  • Any MacBook Pro model
  • Lenovo models W540 and W530
  • Dell XPS 13" or 15"
  • (the MacBook Air model is supported, but not recommended)


How do I prepare for imaging?

Backup your computer before you bring it to the Help Desk, since the process ERASES your computer COMPLETELY. You can restore your data when the computer is returned to you.


How long does imaging take?

This can take anywhere between 2 to 5 hours (give or take), depending on the computer model and work being done. Speak with the Laptop Help Desk staff for more details.


What software can I get through imaging?

All Computer models:

  • Adobe Creative Cloud (entire collection includes Lightroom)
  • Microsoft Office (eg. Word, Power Point, Excel)


PC Laptop or Boot Camp partition:

  • AutoDesk suite (eg. AutoCad, Revit, 3DS Max)


(other software used by students is potentially available, based upon special request)


Submitting a Request for Imaging

You will speed up your visit at the Laptop Help Desk by submitting a Request for Laptop Imaging before arriving at the Laptop Help Desk. To do this, check out our knowledgebase article on the topic.