Knowledgebase: IT Support
Laptop Program: How do I get support?
Updated: 13 August 2019 01:28 PM

Who Can I Contact For Help?

Bring your computer to the Laptop Program Help Desk in Room 341, 100 McCaul Street. We're here to help you.

IT Services Help Desk 100 341     Monday to Friday 
8:00am – 5:00pm
laptophelpdesk@ocadu.ca 444

What support do you offer?

  • Laptop Reimaging
  • Software Troubleshooting
  • Hardware Repair
    • If you have an Apple computer, and it requires hardware repair under warranty, we can repair it on-site for you.
    • If you have a Recommended PC, we can direct you regarding warranty hardware repair options.
  • Loaner Laptops for Students
    • If your computer is under repair or stolen, you can loan out a computer while we're waiting for your computer to be fixed or replaced
  • Data Rescue
    • We perform data rescue on student computers or external drives if there has been corruption on the hard drive.
  • Virus and Malware Removal