Knowledgebase: Wireless
How to Set Up OCAD U VPN (Mac & Windows)
Updated: 27 June 2018 11:31 AM

Introduction:

OCAD provides VPN (Virtual Private Network) access to all administrative employees for the purpose of business continuity.

A VPN provides a secure extension of a private network (OCAD's internal network) into an insecure network (the Internet). It allows authenticated users to access services (ie. network drives, remote desktop) that would normally be blocked from outside the institution.

Never reveal your username and password to anyone. IT Services will never request for you to provide your username and password via e-mail. Please ensure you disconnect the VPN when you have completed your work.

You do not need VPN to access OCADU email, O365 shared drive contents, or other web services, as they can be accessed through a web browser from any remote location.  VPN access is appropriate for those users needing access to their office workstation from external locations, or those who need access to department-specific internal services that are not accessible remotely.

 

Getting Started

If you don't already have access to the OCADU VPN, please contact the IT Help Desk.  Your account will need to be modified before you are granted access.  Once that is done, you may bring your computer to the Help Desk to get the application installed, or you can do it yourself.  If you would like to do it yourself, please continue reading.

Please note that the current VPN system used by OCADU makes use of the Forticlient application.  Below you will also find instructions for the legacy system (PPTP), for those still using that platform.  No new PPTP accounts will be provisioned, and users will be gradually migrated to the new Forticlient application.

  

Two-factor authentication

IT Services is implementing two-factor authentication for all new VPN accounts.  This involves a code that is either generated by a mobile app, or sent via email.  Your account will be set up for one of the two methods; most non-IT staff will be set up with the email method.  If you are using the app-based method, you will receive an email with a one-time-use QR code that is used to set up a mobile app that will generate a new security code every time you log in.  More details about this setup process will be published shortly.  

Setting up SSL-VPN Connection using the Forticlient:

-Download and install the Forticlient application from http://forticlient.com/downloads

-Once you go to Forticlient web site please scroll down and click on the “Get FortiClient“ link appropriate for your operating system.

-On the Remote Access tab in the FortiClient console, use the drop-down menu and click on "Add a new connection" 

-Select SSL-VPN, then configure the following settings:

1-Connection Name: Enter a name for the connection e.g. OCADU
2-Description : Enter a description for the connection. (optional)
3-Remote Gateway: VPN.OCADU.CA
4-Customize port:4431

Note:You must click 'customize port' and specify port 4431. 

5-Client Certificate:None (At this time we don't use a client certificate.)

6-Authentication: Make sure to uncheck 'save login'.

7-Username :Enter the user's username and give the profile a name.   

8-Two factor authentication: when you click 'Connect', you will be prompted for your two-factor authentication code.  Enter this into the field provided.

 

Troubleshooting

Strange errors (code -12, etc) can be solved by performing a vulnerability scan on the Forticlient.  Also, make sure to keep your OS up to date.  If there are updates waiting to be installed, the Forticlient may fail to connect.

 

 

Skip to:

Windows Setting Up PPTP VPN Connection (deprecated - please use SSL VPN as described above) 

Windows Accessing OCAD U Network Folders (O: and H: Drives) via VPN 

Windows Remote Access to your OCAD U computer via VPN 

Mac Setting Up PPTP VPN Connection (deprecated - please use SSL VPN as described above)

Mac Accessing OCAD U Network Folders (O: and H: Drives)

 

 

 

Setting Up PPTP VPN Connection (Windows):

1. Open the attached .ZIP archive located at the bottom of this article and double click on the shortcut contained within the .ZIP archive. Choose OCADU VPN from the drop down menu and click Connect.

Step 1 VPN Windows

 

2. Enter your OCAD U username and password. In the "Domain" field, enter OCAD if you are Administrative Staff or ACS if you are Faculty. Note: If this step does not work, it may mean that you do not have permissions set up to connect to the VPN. Contact the IT Help Desk so that they can add you to the list.

Step 2 VPN Windows

 

Now you should be connected to the OCADU VPN. Double check this by moving your mouse cursor to the connection icon at the right bottom corner of your desktop. 

Double Check

 

Accessing OCAD U Network Folders (O: and H: Drives) via VPN (Windows)

 

1. In the Start Menu, right click on "Computer" and select "Map Network Drive" in the drop-menu. 

Map Drive

2. Use the Drive drop-down menu to choose the O:or H: drive and using the following table, type the folder location into the field provided. Click "Finish"

 Department Folder

 Personal Folder

 O (or next available)

 H (or next available)

 \\fileserver.ocad.ca\deparmental  folder name

 

 

 \\fileserver.ocad.ca\users\your  login name

Step 3.5 VPN Windows

You can now access your desired network folder.

 

Remote Access to your OCAD U computer via VPN (Windows):

Note: You must do the following this before accessing your OCAD U computer remotely:

  • Let the IT Help desk know in order for them to enable your computer for remote access. IT Help Desk number: 416-977-6000 ext. 277
  • Follow steps 1 and 2 below at your OCAD U computer on campus
  • Leave your computer ON or have someone in the office turn it ON in order to access your OCAD U remote desktop from off campus. 

1. In the Start Menu on your computer at OCAD U, right click on "Computer" and select "Properties" in the drop-menu.

Step 4.5 VPN Windows

 

2. Find your "Full computer name" and take note of it exactly as displayed. (e.g. ITS-004.ocad.ca) You will need this when you are using your off-campus computer.

Full Computer Name

 

3. On your off-campus computer, in the Start menu, click on the search box and type in mstsc.exe then click on "mstsc"

mstsc

 

4. Type the full computer name into the Computer field and click Connect.

Remote Desktop Connection

 

You now have remote access to your OCAD U computer.

 

Setting up VPN Connection (Mac):

Note: The VPN technology used at OCADU is not supported by OS S 10.12 "Sierra".  IT Services is currently working on a replacement that will work with Sierra.  

1. Go to the Apple menu in the top left corner of the screen and select "System Preferences."

Step 1 VPN Mac

 

2. When it is open, click the “Network” icon.

Step 2 - VPN Mac

 

3. Click the "+" button at the bottom left, which will add a new service.

Step 3 VPN Mac

 

4. You will be given the choice of what Interface, VPN type, and name you want. Use the drop down menu to select “VPN” for interface type and “PPTP” for VPN Type. Type “OCAD U - VPN” in the Service Name field. Then click Create.

Step 4 VPN Mac

 

5. In the "Server Address" field, fill in vpn.its.ocad.ca and in the Account Name field, fill in your OCAD U Username. Then click "Advanced"

Step 5 VPN Mac

 

6. Click the “Options” tab, check off the box that says “Send all traffic over VPN connection."

Step 6 VPN Mac

 

7. Click the “DNS” tab, and under “DNS Servers”, click the “+” button and enter the IP address 10.7.81.25 and Click "OK" in the bottom right corner.

Step 7 VPN Mac

 

8. You will now be brought back to the original page. Click "Apply", wait a moment, and then click "Connect."

Step 8 VPN Mac

 

9. Enter your OCAD U Username and Password and click OK.

Step 9 VPN Mac

 

10. Now you should be connected to the OCADU VPN. If you check the "Show VPN Status in Menu Bar," you should now see an icon in your menu bar that you can click on to Disconnect and Connect at any time. Be sure to Disconnect when you no longer need the VPN Connection.

Step 10 VPN Mac             

Step 10.2 VPN Mac

Mac: Accessing OCAD U Network Folders (O: and H: Drives)

1. In Finder in the top left corner, click "Go" (Or use the shortcut command-K) and select "Connect to Server"

Shared Drive Mac Step 1

2. Select the drive you would like to access and click "Connect"

Shared Drive Mac Step 2

The drive you chose should now pop-up.



Attachments 
 
 ocadu vpn.zip (1.11 KB)