How to Set Up OCAD U FortiClient VPN (Mac & Windows)
Updated: 04 February 2021 12:56 PM
OCAD provides VPN (Virtual Private Network) access to all administrative employees for the purpose of business continuity.
A VPN provides a secure extension of a private network (OCAD's internal network) into an insecure network (the Internet). It allows authenticated users to access services (ie. network drives, remote desktop) that would normally be blocked from access outside the institution.
IMPORTANT: Never reveal your username and password to anyone. IT Services will never request for you to provide your username and password via e-mail. Please ensure that you disconnect from the VPN when you have completed your work.
You do not need VPN to access OCADU email, O365 shared drive contents, or other web services, as they can be accessed through a web browser from any remote location. VPN access is appropriate for those users needing access to their office workstation from external locations, or those who need access to department-specific internal services that are not accessible remotely.
OCADU Services Requiring a VPN Connection
The following services are available when you connect to OCADU network through FortiClient VPN.
These are the steps that you'll need to follow to get VPN access set up.
If you don't already have access to the OCADU VPN, please contact the IT Help Desk at email@example.com to request access, as your account will need to be modified before you are granted access. If you need help with the installation, please contact the IT Help Desk.
Make sure to update your Operating System (OS) to the latest version. If there are updates waiting to be installed, the Forticlient (VPN application) may fail to connect.
Please ensure that your anti-virus is up-to-date. Perform any anti-virus scans and follow the instructions for your anti-virus software. For more information on protecting yourself, please read this KB article: Security: Protecting Yourself Against Viruses and Malware
To download the Forticlient version 6.0 application, please go here:
1. On the Remote Access tab in the FortiClient console, use the drop-down menu and click on "Add a new connection"
2. Select the SSL-VPN tab, then configure the following settings:
3. Click the on the "Save" button
1. Once you have set up a connection, click on the "Vulnerability Scan" tab in the left-hand panel and click on the "Scan Now" button to start the vulnerability scan.
2. This screen will appear, and the scan may take several minutes.
3. If there are any vulnerabilities found, the screen will look like this. Click on the total number to see the details.
4. Click the + next to any category with a number.
5. Click the check box next to the issues found.
6. Click Install selected. This may take some time as the software updates and you may be prompted to restart your machine. If this happens, reopen the Forticlient application and run the Vulnerability scan again.
As long as there are no Critical issues, you can usually connect but it is best to install all of the recommended updates.
IT Services has implemented two-factor authentication for all VPN accounts, with an email being sent with a token code or a Duo push.
1. Log into the Forticlient app with your username and password.
2a. An email with the token code will be sent to your OCAD U email
2b. If you are a Duo user, you can check the Duo app on your mobile device and click on "Accept".
3. Once you've entered your token code or accepted the Duo push, you'll be logged into the VPN.
Please disconnect from the VPN if you are stepping away for a break or are done using the VPN, so that the resources that have been allocated to keeping your session open can be freed up for other users.
Frequently Asked Questions (FAQs) and Answers:
A: If your session keeps disconnecting every minute, the date and time may be incorrect on your machine. Please make sure that your date and time on your machine is correct.
A: When your machine goes to sleep, the VPN connection disconnects. You'll have to re-connect the VPN again by signing-in and getting a new session token.
A: If the error shows up, run the "Vulnerability Scan" again and fix any before proceeding.
A: If you need assistance with setting up your VPN, please contact the IT Help Desk at firstname.lastname@example.org with a screenshot of your error message and any additional details that you can provide.
A: Yes, Teams does work using the VPN. It is not recommended to use Teams with Remote Desktop unless it is absolutely required. You may experience some slowness using the VPN or Remote Desktop. Please be sure to disconnect from the VPN or Remote Desktop if you are stepping away from the computer or you no longer need access.