Knowledgebase: IT Support
What is a Ticket? How do I Submit a Ticket?
Updated: 07 November 2017 10:29 AM

If you need help from IT Services, one of the best ways is to Submit a Ticket. A ticket is a request like an email, except:

  • A ticket can be assigned to a specific staff
  • Multiple staff can view a ticket, including managers
  • Tickets have due dates, priorities, and automatic escalation if there is no activity on them.

How do you submit a ticket?

  • Browse to https://support-its.ocadu.ca
  • Log in with your OCAD U username and password
  • Select Submit a Ticket
  • Describe the issue you're having and the priority, and click Submit!

Or like this:

And, click Submit. It's really that easy!