Welcome to the IT Services Support Site

This is your one-stop shop for help with IT at OCADU.

Support Requests: Email ithelp@ocadu.ca or login on the left to create a support ticket.
Knowledgebase: Learn more about the technology in use at OCAD U.
News: Keep up-to-date on news from IT Services.

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Latest Updates
TechSmith Capture now has picture-in-picture recording
Posted by Matt Dunn on 29 September 2020 12:47 PM

TechSmith Capture (Mac and Windows) has been updated and now includes picture-in-picture webcam recording!

Read more about this new feature: TechSmith Knowmia: Capture Picture-in-Picture Recording

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What Apps Do I Use for What?
Posted by Alea Drain on 08 September 2020 01:44 PM

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New Recordings Pages
Posted by Matt Dunn on 04 September 2020 04:01 PM

Missed an IT Info Session? Check out recordings of previous sessions:

Student IT Info Sessions Recordings

Faculty IT Info Session Recordings


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Technology Support for Students - Fall 2020
Posted by Andrew McAllister on 10 August 2020 08:24 AM

If it’s your First Year, welcome to OCAD University! If you are a returning student, welcome back: it’s a whole new year of change.


Join Remote Learning for Students Fall 2020 Canvas Course

Learn how we’re supporting your remote learning experience, what you should expect, and how to prepare. This course can be done on your own time and you can pick and choose which modules you’d like to learn more about! Join the Remote Learning for Students course today! 

Review our Guides

We have created extensive guides on supporting your remote learning experience this Fall with our core supported applications.

Microsoft Teams

Techsmith Knowmia

Canvas Cloud

Laptop Program

 Remote Learning

How do I get help?

Need help? Have a question? 

We wish you a safe and successful remote learning Fall semester, full of creativity and exploration with technology, art and design at OCAD University.

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Technology Support for Faculty - Fall 2020
Posted by Matt Dunn on 31 July 2020 04:04 PM

This is the first in a series of messages for all OCAD U faculty, outlining preparations for Fall Semester from IT Services

We want to thank all the faculty who participated in Teaching Art & Design Online, and FCDC and IT led workshops this Spring and Summer and who will be participating in the intensive course this August. We know there will be more support required.

As the Fall quickly approaches, we need your help. We expect that 1-to-1 support will not be as prompt as it is now, due to demand. Here’s how you can help.

Book 1-on-1 Time with IT Services Now

If you need assistance, don’t wait. Book time with us using Microsoft Bookings or email ithelp@ocadu.ca now.

If you directly email an individual IT staff member, they may redirect you to ithelp@ocadu.ca to queue your request.

Review our Guides

We have created extensive guides on supporting your remote teaching experience this Fall with our core supported applications.

Microsoft Teams

Techsmith Knowmia

Canvas Cloud

Remote Teaching

Guides for Students

Get comfortable with your laptop

Laptop Loans

Emails have gone out to all Faculty approved by their Faculty Office for a new laptop loan this summer. Please review the emails carefully and review our FAQ:  https://bit.ly/Faculty-Laptop-Pickup-FAQ

Sessional Faculty Loans

If you are a sessional faculty who requires a semester long loan of a laptop:

  1. Request a loan by browsing to www.ocadu.ca/itsupport and login with your OCAD U credentials
  2. Select “Submit a Ticket” > “Faculty Laptop Loans”. Complete the form.
  3. Highlight your need for a laptop to your Program Chair. Loans are approved by your Faculty Office, and are subject to availability.
  4. We will be fulfilling these loan requests closer to September when we have sufficient inventory

What’s new in macOS Catalina and Windows 10

There are lots of changes in macOS and Windows 10, and we’ve created these resources to assist you.

Request Large Online Event Support in Advance

If you need assistance with an online event, please request support at least 2 weeks in advance.  

  1. Browse to www.ocadu.ca/itsupport
  2. Login with your OCAD U credentials
  3. Select “Submit a Ticket” from the top menu bar
  4. Select “Special Event Support Requests”

Watch your OCAD U 365 email for upcoming events

We will be coordinating workshops with our colleagues in the Faculty Curriculum Development Centre, so please keep an eye on your Outlook email and calendar for updates.


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