Welcome to the IT Services Support Site

This is your one-stop shop for help with IT at OCADU.

Support Requests: Email ithelp@ocadu.ca or login on the left to create a support ticket.
Knowledgebase: Learn more about the technology in use at OCAD U.
Bookings: Book 1-on-1 Time with IT Services.
News: Keep up-to-date on news from IT Services.

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Latest Updates
Don't Upgrade to macOS Big Sur + Apple Silicon
Posted by Andrew McAllister on 06 November 2020 10:20 AM

macOS Big Sur

We are recommending that students, faculty and staff do not upgrade to macOS Big Sur as some of their software may not be compatible or behave as expected. Apple released macOS Big Sur (macOS 10.16) on Thursday 12 November.

Known Issues

  • Techsmith Capture will NOT be supported under Big Sur at launch.

Apple Silicon

If you're considering purchasing a new Apple Laptop, you should be aware that new Apple Laptops using Apple Silicon are first-generation technology and will not run Bootcamp (Windows on Apple hardware)thus will not run Autocad, Revit, Solidworks, Rhino or other Windows 10 specific software at all, as they will not run Windows 10 natively. Watch the video below to learn more.

Should I Buy an Apple M1 Silicon Mac Today? 

We do not currently recommend or support Apple M1 Silicon Macs. Here's why: read our Knowledgebase article on purchasing decisions regarding Apple M1 Silicon based Macs. 


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TechSmith Capture - Operating System Support
Posted by Matt Dunn on 05 November 2020 12:26 PM

In December 2020, TechSmith is making changes to the supported operating systems for their application Capture. Capture is the recording application that is available for download on Knowmia.

Windows: Support for Windows 7/8 will be dropped in December. Windows 10 will be the only supported version of Windows. Users can use the Classic Recorder until they are able to upgrade.

macOS: Big Sur (macOS 11) will not be supported by Capture when it is released this fall. Big Sur support will not be available until the end of the year. If you are a Capture user, please delay your upgrade to Big Sur to insure your ability to use Capture. When Big Sur support is released, support for macOS 10.12 will be dropped.

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TechSmith Capture now has picture-in-picture recording
Posted by Matt Dunn on 29 September 2020 12:47 PM

TechSmith Capture (Mac and Windows) has been updated and now includes picture-in-picture webcam recording!

Read more about this new feature: TechSmith Knowmia: Capture Picture-in-Picture Recording

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What Apps Do I Use for What?
Posted by Alea Drain on 08 September 2020 01:44 PM

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New Recordings Pages
Posted by Matt Dunn on 04 September 2020 04:01 PM

Missed an IT Info Session? Check out recordings of previous sessions:

Student IT Info Sessions Recordings

Faculty IT Info Session Recordings


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