Welcome to the IT Services Support Site

This is your one-stop shop for help with IT at OCADU.

Support Requests: Email ithelp@ocadu.ca or login on the left to create a support ticket.
Knowledgebase: Learn more about the technology in use at OCAD U.
Bookings: Book 1-on-1 Time with IT Services.
News: Keep up-to-date on news from IT Services.
Service Depot: Visit the Gradual Opening page to learn more about the Service Depot.

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Latest Updates
Sketchup Pro 2021 now available
Posted by Andrew McAllister on 19 February 2021 03:44 PM

If you're an Environmental Design student, you are eligible for a Sketchup Pro license via https://ocadu.onthehub.com. Students who downloaded Sketchup Pro 2020 are eligible to download and use the 2021 version today.

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Student Newsletter: Updates on Upgrades & Teams Tips
Posted by Matt Dunn on 25 January 2021 11:42 AM

Be Wary of Big Sur

While most of the software you use at OCAD U is compatible with Big Sur we can’t guarantee your experience will be problem free. If you are considering upgrading, we ask that you confirm the system requirements. Also, confirm that all third-party applications and peripherals you use are compatible by checking the vendors’ websites.

Don’t Buy an Apple M1 Silicon Mac Yet!

Software developers are working hard to support Apple’s M1 processor. Not all software is supported, for instance Adobe Creative Cloud is not supported on an M1 computer. Stay tuned for further updates.

Not Seeing Teams Meeting Invites for Your Classes?

Please see our Top 5 Tips for the various ways you can access invites to Teams meetings including downloading the Teams app, checking your Teams calendar and checking your email.

Remote Learning at OCAD U

We’re here to help you with your remote learning journey. Enroll in Remote Learning at OCAD U if you need a walk-through of the experience! 

How do I get IT help?

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TechSmith Capture Big Sur Update
Posted by Matt Dunn on 12 January 2021 09:25 AM

Update on Big Sur (macOS 11) and TechSmith Capture:

Today an updated version of TechSmith Capture (Mac) has been released and is available in our Knowmia site. Over the next day or two, existing users will automatically have the update applied.

With this release, Capture now supports macOS 11 (Big Sur). For help with installing the System Audio plugin, please see the following support article: https://support.techsmith.com/hc/en-us/articles/360054650072

 Special note about macOS 10.12 (Sierra): The version of Capture released today cannot be installed on OS 10.12 (Sierra). Sierra was released in 2016 and last received security updates in late 2019. We have now officially retired support for this operating system.

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Rhino 7 is now available
Posted by Andrew McAllister on 11 January 2021 11:24 AM

Rhino 7 is now available for download at http://ocadu.onthehub.com for eligible students. Learn more at https://www.rhino3d.com/7/new/ 

If you downloaded Rhino 6 between August 2020 and January 2021, you may be eligible for an upgrade. Contact ithelp@ocadu.ca for more details. 

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Let us know your equipment needs!
Posted by Stevan Plavsa on 17 December 2020 11:03 AM

Do you require additional technology? 

If you require additional technology supports including: 

  • USB microphones, stands, pop filters 
  • Webcams or document cameras to show a studio practice  
  • Small tripods 
  • Semester-Long Laptop Loans 

How do I request additional technology? 

  • Microphones, stand, webcam, tripod or AV item, please request this technology by emailing ithelp@ocadu.ca and “Winter 2021 Tech for Teaching” in the Subject line. 
  • For Laptops, please check out the Semester-Long Laptop Loans process which involves opening a ticket. 

 While we likely can’t fulfill everyone’s request, we will do our best. Let us know how we might help. 


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