Welcome to the IT Services Support Portal
RSS Feed
Latest Updates
Feb
17
OCAD U 365 Email Migration - Saturday February 18, 2017!
Posted by Alea Drain on 17 February 2017 03:30 PM

 365 poster


Read more »



Dec
21
Details on Tuesday's Canvas Service Disruption
Posted by Andrew McAllister on 21 December 2016 08:47 AM

After the Canvas upgrade on Tuesday, it became clear that data submitted to Canvas between 9:40pm Sunday night and 9:30am Tuesday morning was missing. After attempting to merge this missing data with data submitted Tuesday afternoon, it became clear that this was not a viable option. IT Services chose to restore Canvas data from our last backup on 9:00am Tuesday, December 20. Canvas was back online as of 12:40am Wednesday morning.

As a result, data submitted between noon and 8:00pm on Tuesday was not restored to Canvas.* We have the data, and will be working directly with faculty who put data into the system to help them the best we can.

* If a faculty member submitted final grades to their faculty office then the data is stored and safe. They can click the "Submit Grades" link in their course to check; that page will indicate if final grades have been submitted. 

We understand that this is a busy time of the year. We apologize for the inconvenience and will work with faculty and students to address any lingering issues. You can report a problem by emailing ithelp@ocadu.ca or Submitting a Ticket on https://support-its.ocadu.ca.

 

 


Read more »



Dec
5
Top Tips for End of Fall Semester
Posted by Andrew McAllister on 05 December 2016 01:33 PM

End of Semester at IT Services Help Desk

Please note a few changes to our hours and services in the days leading up to the Holiday Break:

  • Friday 9 December: we will stop accepting laptops for repair in order to ensure parts are received and repairs are completed prior to the break. Students will be directed to the Apple Store at the Eaton Centre or Jump Plus after this date.
  • Thursday 15 December: Open 8:00am to 3:00pm
  • Now until Wednesday 21 December: Open 8:00am to 5:00pm
  • Thursday 22 December & Friday 23 December: 8:00am to 4:00pm

Backup your Data and Turn on “Find My Mac”

Every year, we console students whose data is destroyed due to laptop theft, liquid damage or other technology failure. Don’t be this person. Back up your data.  As well, we recommend turning on the iCloud “Find My Mac” feature in the event you lose your computer. Learn more in our Canvas Course.

Having issues with your laptop? Have a Question? Need Help?

Please contact the Laptop Help Desk (Room 341 – Level 3) at x444. You can also get help by Submitting a Ticket.


Read more »



Nov
8
Congratulations Noran Riad on winning a free iPad Air!
Posted by Alea Drain on 08 November 2016 10:32 AM

Congrats Noran! 

Congratulations to Noran Riad, the OCAD U student who won a free iPad Air for completing our IT Services Security Awareness Survey! While OCAD U IT Services has many security measures in place to protect students, the best defense starts with you. We hate to see anything bad happen to students as a result of lack of security awareness: stolen laptops, identity theft, malware, we’ve seen it all! Take a few moments to learn more about staying secure at ocadu.ca/itsecurity.

Noran Riad, Student  Free ipad

 

 


Read more »



Nov
7
Fall Apple and Adobe Updates
Posted by Andrew McAllister on 07 November 2016 10:15 PM

Adobe Creative Cloud 2017 Released

Adobe released Creative Cloud 2017 with a host of new features at Adobe MAX last week. Staff, faculty and students can download it now if they have a current Adobe Subscription (students) or using Federated ID (faculty).

We will be preparing updates for campus computers for January 2017. Until then, we recommend that faculty start familiarizing themselves with the software now by visiting the Adobe Creative Cloud YouTube channel and the Lynda.com Creative Cloud 2017 Playlist that we've created for OCAD U.

New Apple MacBook Pros Released

MacBook ProApple has provided a long-awaited refresh of its MacBook Pro line with some interesting results. Staff, faculty and students should familiarize themselves with the 2016 MacBook Pro as the line contains some delights, and some surprises.

Delights

  • Up to 130% faster graphics
  • 67% brighter display, 25% more colours than sRGB display 
  • Up to 17% thinner
  • Up to 100% faster flash storage
  • Up to 10 hours of battery life
  • More responsive keyboard, more expansive trackpad
  • Touch Bar and Touch ID

Surprises

  • Thunderbolt 3 ports with USB-C. The New MacBook Pro does not include standard USB ports, Mag-safe connectors, Thunderbolt 2, or a SD card slot. This requires the use of multiple dongles to connect existing peripherals.
  • Does not ship with a long power cord. Costs an extra $25
  • More expensive than 2015 models

 

These surprises mean that AV Loans and the IT Services Help Desk will be stocking up on a whole new range of USB-C dongles. If you're looking to purchase a new machine, the new Touch Bar models will be available in a few weeks, and the non-Touch Bar 13" is available now. Apple may have stock of Refurbished 2015 machines on their Apple Store Online Refurbished Mac section.

 


Read more »