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Top Tips for End of Fall Semester
Posted by Andrew McAllister on 05 December 2016 01:33 PM

End of Semester at IT Services Help Desk

Please note a few changes to our hours and services in the days leading up to the Holiday Break:

  • Friday 9 December: we will stop accepting laptops for repair in order to ensure parts are received and repairs are completed prior to the break. Students will be directed to the Apple Store at the Eaton Centre or Jump Plus after this date.
  • Thursday 15 December: Open 8:00am to 3:00pm
  • Now until Wednesday 21 December: Open 8:00am to 5:00pm
  • Thursday 22 December & Friday 23 December: 8:00am to 4:00pm

Backup your Data and Turn on “Find My Mac”

Every year, we console students whose data is destroyed due to laptop theft, liquid damage or other technology failure. Don’t be this person. Back up your data.  As well, we recommend turning on the iCloud “Find My Mac” feature in the event you lose your computer. Learn more in our Canvas Course.

Having issues with your laptop? Have a Question? Need Help?

Please contact the Laptop Help Desk (Room 341 – Level 3) at x444. You can also get help by Submitting a Ticket.

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Congratulations Noran Riad on winning a free iPad Air!
Posted by Alea Drain on 08 November 2016 10:32 AM

Congrats Noran! 

Congratulations to Noran Riad, the OCAD U student who won a free iPad Air for completing our IT Services Security Awareness Survey! While OCAD U IT Services has many security measures in place to protect students, the best defense starts with you. We hate to see anything bad happen to students as a result of lack of security awareness: stolen laptops, identity theft, malware, we’ve seen it all! Take a few moments to learn more about staying secure at ocadu.ca/itsecurity.

Noran Riad, Student  Free ipad



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Fall Apple and Adobe Updates
Posted by Andrew McAllister on 07 November 2016 10:15 PM

Adobe Creative Cloud 2017 Released

Adobe released Creative Cloud 2017 with a host of new features at Adobe MAX last week. Staff, faculty and students can download it now if they have a current Adobe Subscription (students) or using Federated ID (faculty).

We will be preparing updates for campus computers for January 2017. Until then, we recommend that faculty start familiarizing themselves with the software now by visiting the Adobe Creative Cloud YouTube channel and the Lynda.com Creative Cloud 2017 Playlist that we've created for OCAD U.

New Apple MacBook Pros Released

MacBook ProApple has provided a long-awaited refresh of its MacBook Pro line with some interesting results. Staff, faculty and students should familiarize themselves with the 2016 MacBook Pro as the line contains some delights, and some surprises.


  • Up to 130% faster graphics
  • 67% brighter display, 25% more colours than sRGB display 
  • Up to 17% thinner
  • Up to 100% faster flash storage
  • Up to 10 hours of battery life
  • More responsive keyboard, more expansive trackpad
  • Touch Bar and Touch ID


  • Thunderbolt 3 ports with USB-C. The New MacBook Pro does not include standard USB ports, Mag-safe connectors, Thunderbolt 2, or a SD card slot. This requires the use of multiple dongles to connect existing peripherals.
  • Does not ship with a long power cord. Costs an extra $25
  • More expensive than 2015 models


These surprises mean that AV Loans and the IT Services Help Desk will be stocking up on a whole new range of USB-C dongles. If you're looking to purchase a new machine, the new Touch Bar models will be available in a few weeks, and the non-Touch Bar 13" is available now. Apple may have stock of Refurbished 2015 machines on their Apple Store Online Refurbished Mac section.


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Help Desk Operating Hours
Posted by Stevan Plavsa on 27 October 2016 03:35 PM

Due to some staffing changes the IT Services Help Desk operating hours are changing. Effective on Monday, October 31st the Help Desk will be open from 8:00AM to 5:00pm, Monday through Friday, until further notice.

The AV Help Desk operating hours remain unchanged from 8:00AM to 10:00PM, Monday through Friday.   

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Don't Upgrade to macOS Sierra and iOS 10 just yet!
Posted by Andrew McAllister on 13 September 2016 10:38 PM

UPDATE: Starting October 4th, Sierra will automatically download if you have turned on "Download Newly Available Updates in the background".

You've heard that fortune favours the bold (latin: Fortuna audaces iuvat), but when you're a student starting your academic year, perhaps save your boldness for creativity, not OS upgrades.

Apple recently announced macOS Sierra and iOS 10. We always recommend to students to wait for Apple, Microsoft, and Adobe to work out the bugs in any new OS upgrade before making a change. Why?

The number one issue we experience at the IT Services Help Desk with OS upgrades are users who download the update, run Apple Time Machine, and then realize something doesn't work as expected. Unfortunately, at this point, their Time Machine backup cannot restore their computer back to the previous OS (El Capitan in this case). For whatever reason, Apple's incremental OS updates prevent users from restoring their data to a previous version of the operating system.

If you attempt to restore from Time Machine, your machine will be magically upgraded to in the process, whether you like it or not. If this happens, we have to wipe a student's computer, and start all over again. MacWorld documents some of the issues in their article about the Sierra beta. Thus, in closing, some more latin: caveat emptor.

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