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Dec
11
Holiday Help Desk Closure
Posted by Andrew McAllister on 11 December 2017 11:28 AM

Ho ho ho, the Holidays are coming! Hope everyone has a happy and restful break. Please note our reduced and holiday hours as we approach the University-wide Holiday Closure.Holiday TRS-80

IT Help Desk

  • Regular hours, Monday 11 December to Wednesday 20 December, 8:00am – 5:00pm.
  • Thursday 21 December & Friday 22 December, by Appointment Only. Email ithelp@ocadu.ca for assistance or call x444.

AV Loans

  • Regular hours to Thursday 21 December, closing Friday 22 December at 5:00pm.

The holidays are also a great time to backup your datainstall antivirus and run patches and updates. We're back open on January 3.


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Dec
4
Annex AV Help Desk Closure
Posted by Stevan Plavsa on 04 December 2017 09:38 AM

During the Remedial Action Plan, departments are being asked to find efficiencies and cost savings. The IT Services reliance on student employees means we are affected by the minimum wage increase to $14/hr starting January 2018.  

If you compare the AV Help Desk in the Annex Building (MCC 301) to the Main Campus AV Help Desk (MCA 343), it is serving 10% of the traffic. We need to redirect resources that serve the broader community. Faculty survey data and feedback has indicated to us that we need to improve the technology experience in our classrooms and we aim to direct resources to improving smart classrooms. 

Starting in January 2018, equipment loans will no longer be available from the Annex AV Help Desk, MCC 301. Faculty who require equipment loans will be accommodated at the main campus Help Desk, MCA 343 where we can provide better support to a broader group of people.  

We appreciate concerns regarding the few minutes of additional travel time this will mean for you between buildings, but we will work hard to provide continued quality service at 100 McCaul.  


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Nov
29
Apple macOS High Sierra: Critical Security Update
Posted by Andrew McAllister on 29 November 2017 11:27 AM

Apple released a critical security update today in response to the discovery that the root password for macOS High Sierra could be easily compromised. We are not running macOS High Sierra on campus, and are not imaging computers with High Sierra. This only affects users who have administrative access to their own computers who upgraded.High Sierra

We're advising than any faculty, staff or student who updated their laptop to macOS High Sierra run the App Store to get today's security update.

If are currently running macOS Sierra (10.12), and did not upgrade your laptop to High Sierra, everything is fine and there is no action necessary on your part.

If you're confused about what OS you have go to Apple > About this Mac and check your OS version.

 


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Sep
25
Apple macOS High Sierra: Don't Upgrade Yet
Posted by Andrew McAllister on 25 September 2017 03:59 PM

Apple released its newest version of macOS today called High Sierra, but we can't recommend that you upgrade yet. Why?

1. There is a nasty zero-day vulnerability in High Sierra that was discovered hours before release. Via ZDnet.

2. We haven't yet tested all of our apps and workflows against it yet. Early adopters usually encounter a few bumps, and we don't want that to be you. Arstechnica Review

Hope all students, faculty and staff are having a good semester so far. We're always here to help at IT Services.

 


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Aug
24
New: Online Faculty IT Tech Info sessions
Posted by Andrew McAllister on 24 August 2017 02:30 PM

If you’re new to OCAD U and need to get up to speed with all of the awesome supports we have for faculty at OCAD U, we’ve organized one-hour online sessions to give you a quick introduction, and point you to resources for further reading. 

Agenda

  • Welcome to OCAD U
  • Laptop Program: Wireless, software, Lynda.com
  • Canvas
  • Office 365
  • Web Services: Zoom, Techsmith Relay
  • Q&A

Join from PC, Mac, Linux, iOS or Android using Zoom.us and a headset.


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