Welcome to the IT Services Support Portal
RSS Feed
Latest Updates
2018 Adobe Creative Residency Applications open now!
Posted by Andrew McAllister on 12 February 2018 11:12 AM

Here in IT Services, we're into all things Adobe, and this is a great opportunity for an upper year OCAD U student. The Adobe Creative Residency offers creatives in the early stage of their career the chance to work on their passion projects for an entire year, while Adobe provides support with full salary, health benefits, creative tools, and mentorship.     

Applications for the 2018-2019 Adobe Creative Residency are now open! Now through February 25th, Adobe is accepting applications and I would encourage OCAD U students to apply. You can learn about the program and how to apply here: https://adobe.ly/2Dlfye6


To learn about the Adobe Creative Residents from 2017, check out this YouTube video:

Read more »

Canvas 2018 Update: Whee!
Posted by Andrew McAllister on 12 January 2018 04:48 PM

Accessibility CheckerWe're now on the next to latest release of Canvas, and many of you will see some great new functionality.

Known Issues

  • Google Drive integration is temporarily disabled. Google Drive integration has been restored.  
  • Avatar pictures may not display in Internet Explorer 11. In some versions of IE11 users' avatars may not display correctly. We're trying to diagnose the issue.

New Features

- Assignments and pages can be duplicated
- Font size increased, new icons

- Better indication for missing and late submissions

- Option to automate create/association of blueprint courses

- For courses, notifications always include the course name as the sender name, rather than "OCAD U - Canvas"
- Several fixes to Blueprint courses.
- The instructor Peer Review assignment page displays the student reminder icon. (Bug fix)

- Rubric criteria can include a point range instead of just an individual point value
- The Publish and Unpublish icons in Canvas have been updated
- Numerous fixes to Blueprint courses
- Fix for assignment scrolling bug
- Large images are resized in SpeedGrader to fit the content window. (!!!)

- Accessibility checker!
- The Gradebook History page includes display filters for a specific student, grader, assignment, and start and end date.
- Create Rubric or Edit Rubric view, criteria visibly display all add, edit, and delete icons
- When a user splits a rubric rating, the rubric displays an Edit Rating window that includes the rating score, rating title, and rating description.
- Navigation link visibility in a Blueprint course is synced to associated courses.
- Module changes in a Blueprint course are synced to associated courses.

- New gradebook (opt-in): https://community.canvaslms.com/docs/DOC-13333-canvas-release-new-gradebook 
- Additional views to sort and filter assignments
- Custom color status options
- Improved keyboard accessibility on grade entry
- Assignments, graded discussions, and pages can be duplicated within a module
- Users can remove a page as the Front Page in a course and allow the Pages Course Navigation link to direct to the Pages Index page.
- Criteria can be duplicated within a rubric
- The Conversations Inbox includes a usability change for selecting multiple conversation threads
- Emails for Canvas notifications include responsive HTML and CSS for mobile devices



From Instructure:

  • In this production release (December 9), the Analytics link has been moved to the Account Navigation Menu for admins. In courses, assignment group settings include an option to move all assignments to another assignment group, and instructors can view a label for inactive enrollments in groups.
  • For instructors using the New Gradebook, the Grade Detail Tray indicates concluded student enrollments when concluded enrollments are visible.
  • Small design updates have been made in the Canvas interface for Collaborations, the Dashboard, and the Rich Content Editor, and Italian is a supported language in Canvas. Other updates have also been made to various APIs and other integration documentation.
  • Production release notes also include fixed bugs.


From Instructure:

  • In this production release (January 6), institutions using the New Gradebook can apply late and missing policies to course assignments, and submissions that need to be graded only display one assignment icon regardless of assignment type. Additionally, instructors can enable the New Gradebook on a per-course basis if the feature option is allowed for their account. Previously the New Gradebook could only be enabled on a per-course basis by a Canvas admin.
  • When a submission is graded in SpeedGrader, rubrics support excess points above the maximum point value for each criterion.
  • In the Rich Content Editor, the Accessibility Checker includes a minor design update and a new content contrast rule. The Rich Content Editor Whitelist supports the Audio Controls element, and the Content Selector Images tab includes an alt text field and decorative image checkbox when uploading new images to course files.
  • The student Grades page menus have been updated for improved accessibility, and concluded courses display in the Courses menu as long as the course has not been restricted from being viewed after the course end date.
  • Various updates have been made to APIs and other integration documentation. Production release notes also include fixed bugs.



Read more »

Planned Service Disruption: Canvas, Multiple Services
Posted by Andrew McAllister on 08 January 2018 10:14 AM

IT Services is performing two important upgrades next Friday, January 12, 2018.Scheduled Maintenance

  1. OCAD U Canvas LMS will be undergoing a major upgrade on Friday, January 12, 2018 between 8:00 AM and 10:00 AM

  2. OCAD U Authentication (Login) for Network Services will be briefly interrupted Friday, January 12, 2018 between 8:00 AM and 8:30 AM

Network Services include:

  • Canvas
  • Papercut
  • PrintWeb
  • Student Email
  • myOCADU
  • Web Checkout
  • Payable
  • Format
  • Lynda.com
  • Job Board

Read more »

Holiday Help Desk Closure
Posted by Andrew McAllister on 11 December 2017 11:28 AM

Ho ho ho, the Holidays are coming! Hope everyone has a happy and restful break. Please note our reduced and holiday hours as we approach the University-wide Holiday Closure.Holiday TRS-80

IT Help Desk

  • Regular hours, Monday 11 December to Wednesday 20 December, 8:00am – 5:00pm.
  • Thursday 21 December & Friday 22 December, by Appointment Only. Email ithelp@ocadu.ca for assistance or call x444.

AV Loans

  • Regular hours to Thursday 21 December, closing Friday 22 December at 5:00pm.

The holidays are also a great time to backup your datainstall antivirus and run patches and updates. We're back open on January 3.

Read more »

Annex AV Help Desk Closure
Posted by Stevan Plavsa on 04 December 2017 09:38 AM

During the Remedial Action Plan, departments are being asked to find efficiencies and cost savings. The IT Services reliance on student employees means we are affected by the minimum wage increase to $14/hr starting January 2018.  

If you compare the AV Help Desk in the Annex Building (MCC 301) to the Main Campus AV Help Desk (MCA 343), it is serving 10% of the traffic. We need to redirect resources that serve the broader community. Faculty survey data and feedback has indicated to us that we need to improve the technology experience in our classrooms and we aim to direct resources to improving smart classrooms. 

Starting in January 2018, equipment loans will no longer be available from the Annex AV Help Desk, MCC 301. Faculty who require equipment loans will be accommodated at the main campus Help Desk, MCA 343 where we can provide better support to a broader group of people.  

We appreciate concerns regarding the few minutes of additional travel time this will mean for you between buildings, but we will work hard to provide continued quality service at 100 McCaul.  

Read more »