Welcome to the IT Services Support Portal
RSS Feed
Latest Updates
Sep
13
Don't Upgrade to macOS Sierra and iOS 10 just yet!
Posted by Andrew McAllister on 13 September 2016 10:38 PM

You've heard that fortune favours the bold (latin: Fortuna audaces iuvat), but when you're a student starting your academic year, perhaps save your boldness for creativity, not OS upgrades.

Apple recently announced macOS Sierra and iOS 10. We always recommend to students to wait for Apple, Microsoft, and Adobe to work out the bugs in any new OS upgrade before making a change. Why?

The number one issue we experience at the IT Services Help Desk with OS upgrades are users who download the update, run Apple Time Machine, and then realize something doesn't work as expected. Unfortunately, at this point, their Time Machine backup cannot restore their computer back to the previous OS (El Capitan in this case). For whatever reason, Apple's incremental OS updates prevent users from restoring their data to a previous version of the operating system.

If you attempt to restore from Time Machine, your machine will be magically upgraded to in the process, whether you like it or not. If this happens, we have to wipe a student's computer, and start all over again. MacWorld documents some of the issues in their article about the Sierra beta. Thus, in closing, some more latin: caveat emptor.


Read more »



Sep
8
Test your Security Awareness and Win a Free iPad!
Posted by Alea Drain on 08 September 2016 09:50 AM

WIN A FREE iPAD!

Answer 5 questions about digital security and you are automatically entered for a chance to win a free iPAD MINI! Find the quiz in the Laptop Program 2016 Canvas course or go to bit.ly/ocadu_freeipad. If you are not currently enrolled in the Laptop Program 2016 Canvas course, click here and get in there!

Win a free iPad Mini!

It’s almost time for classes to begin, and OCAD U IT Services is reminding you to keep yourself and your devices safe! 

DON’T LEAVE YOUR LAPTOP UNATTENDED. EVER! 
Unfortunately, laptops, phones and tablets are stolen more often than you would think, so don’t leave yours out of your sight even for a moment. 

ALWAYS LOG OUT & PASSWORD PROTECT EVERYTHING
When you are working at a shared computer, closing browser windows will not automatically log you out of your online accounts. Another way to stop anyone from accessing your data is to password protect all devices in your possession. 

For more tips and tricks for keeping yourself digitally secure, browse to ocadu.ca/itsecurity.

Cyber Safe Images

This is the only place to change your OCAD U password

First image: “The Internet Never Forgets” “Don’t Trade Personal Info for Freebies” and “Sharing Your Password is Kinda Like Sharing Your Toothbrush. Ew”

Second image: "This is the only place to change your OCAD U Password” and displays the OCAD U branded authentication page.


Read more »



Aug
16
Print Shop Relocating August 22-24
Posted by Alea Drain on 16 August 2016 09:46 AM

Print Shop Moving August 22-24

THE PRINT SHOP IS RELOCATING TO 51 MCCAUL!

On August 22-24 the Print Shop will be moving from 100 McCaul to 51 McCaul. This means that the Print Shop will be CLOSED and in-shop services will be unavailable for the duration. 

For Students: No printing in-shop on August 22-24
For Faculty and Staff: No printing in-shop on August 22-23

Questions? Concerns? Contact us at copyprint@ocadu.ca


Read more »



Aug
8
New Students! Join a Technology Information Session 2016
Posted by Andrew McAllister on 08 August 2016 01:16 PM

MacBook ProGet the low-down on using technology at OCAD U including information about the Laptop Program, Printing, Security and Canvas. Bring your questions!

Location:

Room 665, Level 6, 100 McCaul Street

Friday, August 12, 1:00pm to 2:30pm

Monday, August 15, 9:00am to 10:30am

Monday, August 22, 1:00pm to 2:30pm

Topics covered:

·        Your account, how to log in and access online resources

·        Canvas - our Learning Management System

·        Laptop Program - how to get your software, how to get help

·        Student Email

·        Printing

·        Lynda.com

·        AV Equipment Loans

·        Your Data, back it up!

·        How to get help


Read more »



May
30
Canvas Gets a New Look!
Posted by Alea Drain on 30 May 2016 03:51 PM

CANVAS GETS A NEW LOOK!

Screen shot of new Canvas interface to the right ->

Starting on June 14, 2016, Canvas will be looking better than ever with a new and improved user interface for students and faculty.

As well as an updated look, this upgrade includes accessibility enhancements, additional functionality and bug fixes. While there are noticeable changes to the look and feel, the existing functionality of Canvas will not change.

Curious to know more about the new upcoming features of Canvas? Stay tuned on this news feed for more details leading up to June 14!

Learn more about the differences

 

Video Below:


Read more »